Tracy always takes good care of us and lets us know when there are good buys available. We have recommended her to many other friends and family. Our portfolio has grown more than we expected which is... See more
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Review summary
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My client representative, Tracy Henry, is without question the creme of the crop. She goes 125% for her clients every day. She calls to just check in, when there is something special. She is more th... See more
Company replied
My representative is quite helpful and good conversationalist and a nice guy however, I don’t understand why it takes forever to get stuff shipped at one point you had my money over six weeks before... See more
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Our service advisor, Dustin Kruger was very knowledgeable in the precious metal arena. He answered every question in a manner that I was able to understand. I have already made several purchases from... See more
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Company details
Written by the company
The United States Gold Bureau's mission is to provide expert advice, educational tools, and transactional assistance to investors seeking to grow their wealth, safeguard and protect their savings, improve the privacy of their holdings, or any number of other financial goals they might have. For over two decades, The United States Gold Bureau has been a trusted partner for precious metals investors, transacting more than $3 billion since 2003. We provide a secure, private, and transparent process to help our clients learn about, invest in, and sell gold, silver, platinum, palladium, and other precious metals. Whether your goal is to protect and safeguard your wealth or capitalize on the enduring value of precious metals, our dedicated team of precious metals experts is here to help you meet investment goals. Our comprehensive approach creates lasting relationships as we provide education, market-guided advice, and assistance in procuring or selling metals.
U.S. Gold Bureau
Written by the company
- The leading precious metals education and investment firm.
- The U.S. Gold Bureau was founded to bring trust and integrity to all aspects of the precious metals acquisition process. Our goal is to always exceed our customer’s expectations by helping them to make better, more informed buying decisions. We understand that when acquiring precious metals, you have many choices to consider. Your Precious Metals Specialist will serve as a great resource to guide you step-by-step as you navigate through those choices. Each of our Precious Metals Specialists has been through an extensive training program and is well equipped to assist you at all stages of the process.
Free Phone Consultation for All New Clients
Avoid rookie mistakes that could cost you thousands of dollars. Learn the secrets of the pros.
Find out why so many investors are turning to gold. Get a free one-on-one phone consultation with one of our professional Precious Metals Specialists and receive a free security safe with your first qualifying purchase. There is no obligation and no sales pressure -- just the information you need to make an informed decision.
Contact info
203 Heritage Grove Road, 78641, Leander, United States
- 800-775-3504
- contactus@usgoldbureau.com
- usgoldbureau.com
4.7
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically takes over 1 month to reply
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I'm Grateful to Have this Commemorative Buffalo
I was able to get into the outer box to the product box without injuring myself.
The Gold Buffalo looks to be in PF70 excellent condition. Thank you.
19 June 2026
Reply from U.S. Gold Bureau
Thank you for your feedback! We're delighted to hear that your Gold Buffalo arrived in excellent PF70 condition and that your experience accessing the product was smooth and convenient. We appreciate your business and are honored to be a part of adding this special commemorative piece to your collection.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Rhonda Henry is great to work with!
8 June 2026
Reply from U.S. Gold Bureau
Thank you for your feedback! We're delighted to hear that Rhonda Henry has been great to work with. Providing knowledgeable, personalized service is what we strive for, and we're grateful for the opportunity to assist you. We truly appreciate your trust and support.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Service was excellent.
4 June 2026
Reply from U.S. Gold Bureau
Thank you for your feedback! We're delighted to hear that you received excellent service. We appreciate your business and are grateful for the opportunity to serve you.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Reply from U.S. Gold Bureau
Thank you for your feedback! We're delighted to hear that Rhonda Henry has always been great to work with. Her dedication to providing exceptional service and guidance is truly appreciated, and we're grateful for the opportunity to serve you. Thank you for your continued trust and support.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
I received my metals within a few days…
I received my metals within a few days of purchase. This has not always been a strong suit for your company. Im happy that you are improving.
26 May 2026
Reply from U.S. Gold Bureau
Thank you for your feedback! We're pleased to hear that you received your metals within just a few days of your purchase. We appreciate your recognition of the improvements we've made and are committed to continually enhancing our service and delivery experience for our customers.
Thank you for your business and continued support.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Confidence building
When making such a significant purchase it's nice to have a firm walk us through the process, step by step, and deliver what they say they are going to deliver in rapid time.
26 May 2026
Reply from U.S. Gold Bureau
Thank you for your feedback! We're delighted to hear that our team helped guide you through the process step by step and provided the confidence you needed when making such an important purchase. Delivering on our commitments and providing a smooth experience are top priorities for us, and we're pleased to know we met your expectations.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Reply from U.S. Gold Bureau
Thank you for your feedback! We're delighted to hear that you value our guidance, competitive pricing, and commitment to earning your trust. Providing exceptional service and helping our customers make informed decisions are top priorities for us. We truly appreciate your business and support.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
I have had a great relationship with…
I have had a great relationship with Roger Shaikh, he has been excellent in explaining how the gold world and coins have made new highs and I appreciate him doing that. I've learned with him and he is a great sincere honest person that I can ask and learn about the gold market. Thank you for your excellent service, he deserves a greater position.
1 May 2026
Unprompted review
Reply from U.S. Gold Bureau
Thank you for your wonderful feedback! We're delighted to hear that Roger Shaikh has provided such valuable guidance and support throughout your precious metals journey. Helping our clients better understand the market and make informed decisions is something we take great pride in, and we're pleased to know that Roger's knowledge, honesty, and dedication have made such a positive impact on your experience.
We truly appreciate your kind words and your trust in U.S. Gold Bureau. We'll be sure to share your recognition with Roger.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
I received exactly what I expected and…
I received exactly what I expected and it didn’t take a lot of time. The transaction was very simple. I had a choice to keep it in a IRS vault or shipped to my home.
18 May 2026
Reply from U.S. Gold Bureau
Thank you for your feedback! We're delighted to hear that your transaction was simple, efficient, and met your expectations. Providing our customers with clear options and a smooth purchasing experience is a top priority, and we're pleased that you found the process straightforward and convenient.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Addition Made
Made a purchase with the advice of my trusted specialist. All went smoothly from start to finish. Was glad to be able to make this addition.
18 May 2026
Reply from U.S. Gold Bureau
Thank you for your feedback! We're delighted to hear that your purchase experience was smooth from start to finish. Providing trusted guidance and helping our clients make informed decisions are top priorities for us, and we're pleased that your specialist was able to assist you with this addition to your portfolio.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
I’ve been working with the U.S.G.B for…
I’ve been working with the U.S.G.B for quite some time now. They have always been true to their word. Good place to acquire precious metals. When you need to liquidate, un like local dealers, they give just under spot no questions asked where most locals will only offer 1/2 of what it’s worth.
15 May 2026
Reply from U.S. Gold Bureau
Thank you for your feedback! We're delighted to hear that you've had a positive experience working with U.S. Gold Bureau over the years. Providing honest guidance, dependable service, and fair liquidity options are important parts of our commitment to our clients. We appreciate your trust and are grateful for the opportunity to assist you with your precious metals investments.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Eric Roff gave advance notice of…
Eric Roff gave advance notice of pre-issue, prompt service on pre-issue date, and arranged for immediate shipment.
15 May 2026
Reply from U.S. Gold Bureau
Thank you for your feedback! We're delighted to hear that Eric Roff provided proactive communication, prompt service, and helped ensure a smooth experience from pre-issue notification through shipment. Providing attentive service and keeping our clients informed every step of the way are top priorities for us.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Honest
Honest, people to deal with good service. Really enjoy the peopleCommunications x was a daylight in delivery
15 May 2026
Reply from U.S. Gold Bureau
Thank you for your feedback! We're delighted to hear that you have found our team honest and easy to work with. Providing excellent service and maintaining clear communication are top priorities for us, and we appreciate your kind words. Thank you for your business and support.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Ver helpful with updated information..
13 May 2026
Reply from U.S. Gold Bureau
Thank you for your feedback! We're delighted to hear that you found our updates and information helpful. Providing timely communication and knowledgeable guidance is important to us, and we appreciate your trust in U.S. Gold Bureau.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Got amy questions give them a call you…
Got amy questions give them a call you will have an answer. Satisfaction with their service they
Highly recommend them.to build your portfolio.
13 May 2026
Reply from U.S. Gold Bureau
Thank you for your feedback! We're delighted to hear that you've had a positive experience with our team. Providing knowledgeable service and timely answers to our customers' questions is a top priority for us. We appreciate your recommendation and are honored to be a part of helping you build your portfolio.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Reply from U.S. Gold Bureau
Thank you for your feedback! We're delighted to hear that you received excellent service. We appreciate your business and thank you for choosing U.S. Gold Bureau.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Should tell me selling high prices then…
Should tell me selling high prices then buying low prices
27 April 2026
Reply from U.S. Gold Bureau
Thank you for your feedback. We understand that waiting for an order can be frustrating. After reviewing our records, we confirmed that the estimated shipping timeframe of approximately eight weeks was communicated at the time of the presale, and your order shipped within that timeframe.
We appreciate your business and your feedback as we continue to improve our customer experience.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Reply from U.S. Gold Bureau
Thank you for your feedback! We're pleased to hear that you've been able to get exactly what you want without any issues. Providing a smooth and hassle-free experience for our customers is our goal, and we appreciate your continued trust in U.S. Gold Bureau.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Five Stars*****
My orders are usually shipped in about a week. They do their best to use a reliable carrier, although I do not have much faith in any of them. My sales person is very efficient and does a good job getting me the best price at the time of sale. She also calls me ahead of time to let me know of any special coins that come up that I may be interested in. All around good experience dealing with US Gold Bureau.
4 May 2026
Reply from U.S. Gold Bureau
Thank you for your thoughtful feedback! We're delighted to hear that you've had positive experiences with both our service and delivery process. It's wonderful to know that your representative has provided efficient service, competitive pricing, and proactive updates on special opportunities that match your interests.
We truly appreciate your trust in U.S. Gold Bureau and are pleased to hear that your overall experience has been a positive one. Thank you for your continued business and support.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
This firm is a great resource
U.S. Gold representatives have been knowledgeable and clear in presenting opportunities to own precious metals for investment. They have never tried to pressure me into a purchase. I enjoy their insight into the market and the quality of their products and service.
4 May 2026
Reply from U.S. Gold Bureau
Thank you for your feedback! We're delighted to hear that our team has provided knowledgeable guidance and clear communication while helping you explore precious metals as part of your investment strategy. Building trust through education, insight, and a no-pressure approach is something we take great pride in.
We truly appreciate your kind words about our products, service, and market expertise. Thank you for your trust and continued support of U.S. Gold Bureau.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
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