US Immigration Assistance Reviews 418

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 327 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional service, noting its efficiency, clarity, and the ease of the overall process. Reviewers are particularly impressed with the quick response times and the smooth user experience, often mentioning how well they were guided through complex procedures. However, some customers also noted issues with the website, specifically experiencing difficulties with functionality or a lack of clarity regarding application status updates. A few other people also felt that waiting times could vary significantly, leading to occasional delays.

What people talk about most

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the online forms... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being very... See more

Service

People report positive experiences with service. Customers highlight the helpfulness, quick responses, and... See more

Website

Customers had ambiguous experiences with the website. Many reviewers found the online forms easy to use,... See more

Response time

Clients share positive opinions on response time. Many reviewers praise the quick and efficient responses,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hands down the easiest immigration experience ever. They explained everything in plain English (no legal jargon overload), replied within hours every single time, and my Green Card is already on the w... See more

Rated 5 out of 5 stars

The whole Green Card process felt overwhelming but these guys walked me through everything step by step. Super responsive, no dumb questions ignored, and my approval came way faster than expected. 100... See more

Rated 5 out of 5 stars

These guys are legit! I was skeptical at first because the price seemed too good, but they over-delivered. Constant updates, answered my million questions at weird hours, and my adjustment of status j... See more

Rated 5 out of 5 stars

I'm usually terrible with paperwork and deadlines, but their reminders and checklists kept me on track. The whole team is so patient and nice. Just got my approval notice in the mail, crying happy tea... See more


Company details

  1. Visa Agent
  2. Travel agent
  3. Visa and passport office

Written by the company

US Immigration Assistance supports travelers and applicants with their administrative procedures related to U.S. travel and immigration. We provide dedicated help with preparing, reviewing, and submitting applications, while guiding clients to avoid common mistakes that may cause delays. Our team offers fast, clear, and personalized support, ensuring that every customer receives accurate information and step-by-step guidance. We prioritize transparency, reliability, and simplicity to make complex processes more accessible. Our goal is to ensure a smooth and secure experience for individuals traveling to the United States or engaging in administrative procedures, backed by professional and human-focused assistance every step of the way.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

418 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

This is not the actual ESTA aplication site!!!!

This company is MISLEADING to say the least. I was charged USD 160 by this company under the name “US Immigration Assistance” without clearly understanding that this was a third-party service and not the official US visa fee. This page exploits the system and mimics the graphics of the real site. they dont actualy assist and you fill out the ecsact same information as the actual site!

This company’s payment process and branding made it unclear that this was an optional service. At no point did I knowingly request or need immigration assistance, yet I was charged a substantial fee (120dollars!!). This feels misleading and exploitative, especially for applicants who are simply trying to complete a standard visa process.

I strongly advise others to use only the official US visa website and avoid third-party services like this. I tried to contacted the company for a refund but it seems imposible to get in contact

22 February 2026
Unprompted review
Rated 1 out of 5 stars

Difficult process, unresponsive team

This is the second time, I am paying for this service and am not done. Your application pages become unresponsive and one cannot progress. I wrote to you twice to complain but no response. So I am having to repeat the process.

10 February 2026
Unprompted review
Rated 1 out of 5 stars

This company is MISLEADING

This company is MISLEADING to say the least. I was charged USD 185 by this company under the name “US Immigration Assistance Fee NM” without clearly understanding that this was a third-party service and not the official US visa fee. I had already completed my DS-160 application through the official government website and only intended to pay the required MRV fee.

This company’s payment process and branding made it unclear that this was an optional service. At no point did I knowingly request or need immigration assistance, yet I was charged a substantial fee. This feels misleading and exploitative, especially for applicants who are simply trying to complete a standard visa process.

I strongly advise others to use only the official US visa website and avoid third-party services like this. I have contacted the company for a refund and expect a prompt resolution.

11 January 2026
Unprompted review
Rated 4 out of 5 stars

Overall okay

Immigration itself was fairly nice. The Embassy was also not as crowded, but it is necessary to be early. But since the appointments itself are a pain to get for longer stays it can be a big problem. Also all the fees for a longer stay are very expensive.

18 August 2025
Unprompted review

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