US Post Company is my go to source when a customer has a new cluster box need. The prices have always been reasonable and the customer service is excellent. One example that really stands out to me w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Chat online assistance (Chat) was quick and easy to use, and all questions were answered precisely. Delivery was about half the time estimated and the postal box arrived in excellent condition. The... See more
Company replied
Renee provided outstanding customer service!! I first had to call and she was able to get an invoice and steer me in the right direction. She then answered any and all questions and was incredibly eff... See more
Company replied
This Company is very reputable. My first time ordering for are Condo complex and we a very happy with are 4 unit mailboxes we chose. Had a damage one, was replaced immediately. Numbers and letters cam... See more
Company details
Written by the company
U.S. Post has a factory-direct pricing structure that allows us to offer the highest-quality mailboxes at the lowest possible price. You will not find comparable products at a lower cost anywhere, not on the Internet or in stores. Our service and installation are second to none. U.S. Post works with local Postmasters in new developments to determine proper mailbox placement. No customer is too small or too large. Whether you're a homeowner, a local or nationwide developer/HOA, or a property manager, U.S. Post will be glad to work with you to enhance the look and value of your property with our specialty product line.
Contact info
2004 W Lincoln Rd, 60051, Lakemoor, United States
- 800-977-2626
- service@uspostmailbox.com
- uspostcompany.com
4.7
Excellent
228 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The sales person was AWESOME!
The sales person...I don't remember her name....was super cool and patient. This is our first of about (9) more mailbox clusters we are going to purchase and the process was very easy and she was incredibly helpful.
25 October 2024
We were very pleased with the cluster…
We were very pleased with the cluster box. We were also pleased with how quickly the box was delivered.
It is installed and ready for use as soon as the post office get there locks installed.
18 September 2024
Very professional and Helpful
Very professional, guided me with process which was very helpful. Very responsive team, definitely recommend!
2 October 2024
Unprompted review
Need better CSR
Products are well made, but organization seems to be suffering. Was sent wrong stickers initially, then upon a supplemental order, items were sent to wrong address, and the representative just kinda shrugged
1 September 2024
I placed an order on September 3rd and…
I placed an order on September 3rd and was promised shipment the next day by a Company representative.
My order finally shipped a week later but, in the interim, I did not receive replies to both voice message and text messages.
30 August 2024
I don't like to be nickel and dimed
I don't like to be nickel and dimed. Do not like all the miscellaneous little add on charges for small items. I ordered a plaque to go with a mailbox to show my address. Price was displayed for the plaque, then had to add another $10.00 because I selected a standard post. Also, shipping charges are misleading. Was told shipping was $39.99 then after checkout saw another add on shipping charge for $19.99. So it looks like US Post Company charged an extra $19.99 just for taking the order. I selected US Post Company to order a Gains mailbox because the price was a little less than some other options, I found online. After having to pay for the shipping+extra shipping charge and all the little add on items, I think a better price could be found.
I will say the customer support navigating the website to find all the pieces was very good and helpful
10 September 2024
Reply from US Post Company
James, I have looked into your order. The double shipping cost is a mistake. I will give you a call and get this corrected.
I have been an avid user of the USPS
I have been an avid user of the USPS. Thanks for your dedication folks!
3 September 2024
Unprompted review
I've had several phone calls following…
I've had several phone calls following up on the service I'm receiving. Nobody does that anymore. Sometimes it feels like they'd rather not know. Not Waste Mgmt., they have been available and have checked in on me many times. I'm very impressed with your business. Thank
You!
9 August 2024
Easy, quick and looks good
They had the exact mailbox I needed to replace. It came quickly and looks great.
3 August 2024
Easy website to navigate
Easy website to navigate. Chat help if needed. Hope the rest of the process is just as smooth 🌸
11 August 2024
Exactly what I was looking for
Exactly what I was looking for. OEM product is designed specifically for my mailbox. Nicely packaged and arrived ahead of schedule.
22 July 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.