The rental process was very easy, done on line, with a good introductory rate. I'm happy my unit is a drive-up unit. The app for accessing the gate using bluetooth is so easy and I am glad they offe... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The units are reasonably priced and clean. Management is friendly and helpful. The only thing that I think needs improvement is more carts. It seems like I'm always having to search for one. Other tha... See more
The sign up process online was fairly straight forward. Bought a lock during signup. Found out that the lock was 25% more online vs in office. No option given to know and select or return. Apparently... See more
Simple web interface to reserve unit. Property agent (AJ) was pleasant and thorough onsite. Very good experience to proceed rapidly to getting our items stored in the new unit. Facility appears very n... See more
Company details
Written by the company
US Storage Centers (USSC) has helped thousands of its customers organize their lives by delivering convenient and affordable self-storage solutions since 1985. USSC develops, owns, operates and manages over 130 facilities, throughout 15 states and totaling over 5.6 million rentable square feet. We have a fully integrated platform that combines the best in people, processes and technology with the goal of delivering the best customer experience in the industry. Our facilities are clean, conveniently located, and equipped with many of today’s leading amenities such as key-code gated entrances, 24 hour video recording, climate control and a free move-in truck. While features will vary by facility, all of our facilities are staffed with courteous, knowledgeable and professionally trained managers who are able to make decisions and are always willing to help. Thank you for your time and interest in US Storage Centers. Please contact us with any questions, comments or feedback US Storage Centers is also a proud sponsor of the 501(c)(3) organization Kure-It! Its mission is to provide direct funding for innovative kidney cancer and other orphan cancer research. At participating locations, US Storage Centers will match 100% of our customer’s contributions in the Round Up for Research campaign, with 100% of the funds raised are directed and used for research programs at world-class institutions such as City of Hope and Cedars Sinai. To date, USSC, with the help of its customers, has raised over $300,000. We truly have the best facility managers and customers in the business. USSC is also a leader in the self-storage industry through its active involvement in the Self Storage Association and state associations such as the California Self Storage Association. Several members of our management team frequently act as board members, speakers and panelists for industry groups and events. We believe in the self-storage industry and try to do our part to give back to an industry that has been very good to us over the years.
Contact info
2201 Dupont Drive Ste 700, 92612, Irvine, United States
- 949-748-5900
- contactus@usstorage.net
- usstoragecenters.com
4.3
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Tried to call
Tried to call, nobody answered. Tried to leave a message and the phone hung up. I need to cancel my unit. There’s nothing in it and there won’t be.
14 August 2025
Reply from US Storage Centers
Hi Angela, thank you for bringing this to our attention. We’re sorry to hear about the difficulty you experienced reaching us and would like to assist with your cancellation. At your convenience, please email your preferred contact details to contactus@usstorage.net, and a manager will follow up with you promptly.
Great location and ease of getting in…
Great location and ease of getting in and out. Has carts for use and truly is climate controlled. Prices are very reasonable! Love the entire experience
12 August 2025
Wrong size and no customer service help
The unit I paid for was 4' x 8' feet (in my payment confirmation email) but when I arrived, the unit was a small locker. I called to report that I paid for a larger unit and was told I would be contacted within 24 hours. A week later, I had not heard back. I called again and only reached a call center who told me that they would remind the property to call me back. Still haven't received a call back.
13 August 2025
Reply from US Storage Centers
Hi Ally, thank you for sharing your experience. We’re sorry to hear about the challenges with your unit size and the delay in receiving a follow-up. We’d like the opportunity to connect with you directly to review your account and address your concerns. Please email your preferred contact details to contactus@usstorage.net, and a manager will follow up with you promptly.
Easy process from stat to finish
The whole process was easy from start to finish. I actually secured my unit paid for it on line and was able to start putting things in it the same evening. The staff at the site was very engaged and provided excellent customer service, I wish I could remember her name but she was great!
12 August 2025
Reply from US Storage Centers
Hi Christine, thank you for taking the time to share your experience at our facility. We’re glad to hear the online rental process was simple and that you were able to access your unit right away, and it’s great to know our team provided excellent customer service during your visit. If you have any concerns or questions, please don’t hesitate to email us at contactus@usstorage.net and a manager will follow up with you promptly.
Wonderful customer service
Wonderful customer service. Super helpful and nice 😊 enjoy working with her
7 August 2025
The rental process was very easy
The rental process was very easy, done on line, with a good introductory rate. I'm happy my unit is a drive-up unit. The app for accessing the gate using bluetooth is so easy and I am glad they offer this. One star removed for having to bring my blower to blow out the dust before putting my stuff in the unit, and for the office staff using my phone to input 5 star review before I even knew what was happening.
13 August 2025
Crystal, MN location
I wouldn’t trust the Crystal location with anything of mine ever again. They continuously raise the prices and the place just gets worse. Today, we found litter all over the floor in front of our unit and discovered litter inside our unit, covering some of our items. I’m not even going to bother reaching out to the office because they’re completely nonresponsive. We just put in our notification to vacate and will recommend this place to NOBODY.
Edit: I emailed them DAYS ago. They don’t actually care enough to respond.
16 August 2025
Unprompted review
Reply from US Storage Centers
Hi Jocelyn, thank you for sharing your feedback about our Crystal facility. We’re sorry to hear about your experience regarding the rent adjustments, the condition of the property, and customer service. We take situations like this seriously and appreciate you bringing them to our attention. We would like to connect with you directly to better understand and address your concerns. Please email your preferred contact details to contactus@usstorage.net, and a manager will follow up with you promptly.
Ashlyn was great at small-town storage
Ashlyn was great at small-town storage.
I did everything on online, contract and payment. Very nice.
13 August 2025
The customer service at the LA location…
The customer service at the LA location 733 Osage Ave. IS terrible they close the door at 5:30 pm when the office hours are supposed to be 6:00 p.m. closing time I can't even get in there to get my gate code to move in after I paid all this money to move insince 7/29 with my work schedule 5:30 p.m. is the earliest I can get there before closing and I would expect that the office would still be open especially when the posted closing hour is at 6:00 p.m. I think to find other arrangements for my storage needs would be a better option for me at this point.
14 August 2025
Reply from US Storage Centers
Hi Derek, thank you for sharing your feedback about our Los Angeles location. We’re sorry to hear about the challenges you experienced with office access and communication. We value your input and would appreciate the opportunity to speak with you directly to better understand and address your concerns. Please email your preferred contact details to contactus@usstorage.net, and a manager will follow up with you promptly.
Being that guardianship is a different…
Being that guardianship is a different focus for this company, Ashley, was very attentive and took all of the required official documents to make this lease possible. I am much appreciative of her efforts and accountability.
8 August 2025
Very Professional
The attendant was very friendly and helpful. She really made things easy for me.
8 August 2025
Just go to a different place
Signed up for one online got a call to reconfirm then went in and they said they needed to redo it which took FOREVER and was not informed I was not at the right address so I called to cancel the other one and they transferred me and two words into my voicemail it hung up on me. Then was insinuated auto pay was a bad idea so had to go into the office within the next week another time or I’d be charged a late fee. I was also told 3 different prices but anyway storage unit is a good size though so I won’t give it a one 🙂
30 July 2025
Reply from US Storage Centers
Hi Emily, thank you for taking the time to share your experience. We’re sorry to hear about the issues you encountered during the sign-up process, including the miscommunication about locations and the difficulties you experienced when trying to resolve the matter by phone. Your feedback is important to us, and we’d appreciate the opportunity to speak with you directly to better understand what happened and how we can improve. Please email your preferred contact details to contactus@usstorage.net, and a manager will follow up with you promptly.
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