Storage Unit company stole my…
Storage Unit company stole my belongings and charged me for the unit for 3 years
I put my belongings into storage in March 2022 in the store in La Linea Spain. I returned to the UK and paid storage fees for 3 years. When i sent an email stating that i was coming over in March 2025 to collect my belongings i was told that there had been a water leak and all the belongings were taken out of storage units and my belongings were not returned to the storage unit once the leak had been dealt with. i had no knowledge of this and was only told this in March this year once i had booked my flights etc. I was told that my belongings had been stolen, but the person accused of this was never reported to the police and the theft of my belongings was not reported to the police. I was paid a small amount to cover lost belongings, but did not come close to reimbursement of full amount. I also believe that my belongings were thrown out and i was still charged for the rental of this unit and I believe that the unit was rented to other customers, even though i was still charged. i have asked for proof of the leak and this was not provided and i asked why this person was not reported to the police and i received no response. i was coerced into taking the minute amount offered as i was told that i would not receive a penny if i did not do so. i have lost all my personal belongings with this company and there has been no resolution as to what truly happened. i believe the members of staff either threw my belongings out or they were sold and they continued to take my funds. they panicked when i told them i was coming over to collect my belongings and came up with a trumped up story which i have never believed.
Date of experience: 03 March 2025