Usual Co Ltd Reviews 60

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Good price, good product, just late delivery. Payed for next day if payed before 12. So expected it on Wednesday, rather than Tuesday. Was delivered on Saturday by royal post 48 hours delivery. I am n... See more

Company replied

Rated 5 out of 5 stars

My husband had this jacket on his birthday wish list. Unfortunately it was out of stock from the company he found it on. Looking online Usualwear Ltd came up- they had the same jacket in stock cheaper... See more

Rated 3 out of 5 stars

Helpful team when a wrong order was made and fast delivery! Great quality material and fits very well! However poor stitch work as i received my order with a small hole in the crotch seem and one of... See more

Rated 5 out of 5 stars

The service was excellent and I was kept informed via email regarding my order and delivery status. I would order again. Unfortunately the jacket I ordered was not thick enough for the walking conditi... See more

Company replied

Company details

  1. Outerwear Shop

Written by the company

Your home of everyday and usual clothing. From casual clothing, smart, Cooperate and Business clothing to Hi vis safety and workwear including jackets, trousers, vests, shirts and many more. Free delivery on orders over £25


Contact info

4.1

Great

TrustScore 4 out of 5

60 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

BEWARE: Uncontactable, one-man-band fraudster.

ZERO after-sales support or returns: The literal definition of a one-man band, rogue-trader.

A quick delivery but item was different to advertised photos and seller ignores all contact attempts for some reason, turning this into one of the worst sellers I have ever had the misfortune of dealing with.

The entire website is full of lies: the guy ignores EVERY method of contact he advertises; the whole returns policy is a sham as he ignores all attempts to arrange any returns. I used Companies House to get his full address for returns, yet he has provided no refund for goods he received back in perfect condition and original packaging. Had to report him for fraud to my card provider for a chargeback transaction. Also, his filed accounts show he only sells a few hundred items a year, at most, meaning the constant 'other customer just purchased x' pop-ups on the site are just another in a long list of lies.

In short, he is an extremely dishonest one-man-band fraudster and I STRONGLY recommend you steer well clear.

8 February 2024
Unprompted review
Rated 1 out of 5 stars

Ordered as a Christmas present on 2- 3…

Ordered as a Christmas present on 2- 3 day delivery meant to be an english company still waiting on 27th and had only one email since ordering saying its been shipped (obviously not English company)

26 December 2021
Usual Co Ltd logo

Reply from Usual Co Ltd

Hi Camellia Haddy. This was delivered on time. Royal Mail made a delivery attempt on the 24th, there was no one in and so they left a card. You can go the Royal Mail website using the tracking number and get it delivered on your prefered date or use the card and go and collect it. Thanks

Rated 5 out of 5 stars

My husband had this jacket on his…

My husband had this jacket on his birthday wish list. Unfortunately it was out of stock from the company he found it on. Looking online Usualwear Ltd came up- they had the same jacket in stock cheaper and free p and p! It was an easy site to use and very efficient service and postage. I have just given the jacket to my husband and his thrilled using it for fishing trips. He now wants the trousers so I ve recommended Usualwear. Thank you 😊

18 October 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look