Worst customer service around. Not only did i purchase a product i also paid extra to habe it ship next day as they had that option. Unfortunately they never sent it u til thr following day making a... See more
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We have been a customer for years now. We have a reverse osmosis system and recently added a lime blaster and chlorine remover filter. We had an older filter housing for the lime blaster and they re... See more
Company replied
Packed extremely well. In multiple packages, seven to be exact. Made in mf ‘Merica!! Seriously, support your home and countrymen, implement your very own personal tariff and stop buying Chinese gar... See more
Company replied
Ordered replacement carbon bed media for my while home system. Arrived as described. Always easy to change out with provided filter. Media seems to have less fines this time - which is nice. Used f... See more
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Company details
About US Water Systems Inc
Written by the company
Since 2002, we have been focused on providing our customers with the best water possible. We promote Made in the USA Products and great American Craftsmanship. We can solve any water problem, whether it is for a home (residential) or a business (commercial).
At US Water Systems, we know water, and we know it well. Our sales department and tech support are staffed with a multitude of Certified and Master Water Specialists, as well as former installers. We carry a healthy skepticism about your water. We are here to deliver solutions, not sell systems.
There are many things that make US Water Systems different. We manufacture our systems in our own state-of-the-art facility in Indiana and sell direct to the end user (whether that be residential or commercial). We cut out all the middlemen and sell direct.
Bypassing all the middlemen gives you the highest quality products at a very competitive price and enables us to have the best technical support in the industry. In fact, it is legendary! We have over 300 years of combined technical expertise. We are not happy until you are… and that is where our experience comes in.
Our core approach is simple. There is nothing more rewarding than solving people's water problems. We make people's lives better by solving their water problems. To us, there is nothing better than knowing we put a smile on someone's face by solving their water problems.
We are family owned and operated. That eliminates the corporate, impersonal transaction. When you buy from US Water Systems, you become part of our family.
We have a fanatical attention to quality. There is no one in the industry who builds systems like we do. Quality always wins out, which is why our warranties are the best in the business.
We have legendary technical support. Many companies do not answer their phones after the sale, and some even try to send you to our technical support department. With US Water Systems, you get legendary support for life!
US Water Systems is the only company who puts their money where their mouth is. If our product fails to perform within the first year, we will either refund your money or add and/or replace your equipment.
We have highly trained and experienced water specialists. Led by “The Water Doctor”, who is a Master Water Specialist with over 50 years of experience, no other company has the wealth of experience that US Water Systems exhibits.
The highest quality products with cutting-edge technology sets us apart from our competitors. We are fixated on dependability and efficiency like no one else. At US Water Systems, good water starts here!
Contact info
9250 Bradford Rd. Suite 195, 46168, Plainfield, United States
- +18006088792
- customerservice@uswatersystems.com
- uswatersystems.com
4.1
Great
1k reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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When I had my system installed
When I had my system installed, soon thereafter, a sensor failed. Initially disappointed, I called tech support. Immediately an English speaking tech was walking me through the trouble shooting of the device and the faulty part was identified. The replacement was quickly sent out and received promptly. I installed the part and the system has been perfect ever since. Outstanding customer service is worth its weight in gold when an issue can be painlessly resolved by someone that can effectively communicate. I get it that parts sometimes fail but customer service should always be great and with US Water Systems it is!
4 December 2024
Reply from US Water Systems Inc
Thank you so much for the awesome review and feedback. We really appreciate your business and look forward to serving you in the future. Thank you for choosing US Water Systems!
A WS1 Male NPT Elbow Assembly for a…
A WS1 Male NPT Elbow Assembly for a bodyguard filter was not fitting correctly. Contacted company twice and support team never called back with any assistance. Had to purchase parts separately to get system to run. Not a happy customer.
7 December 2024
Reply from US Water Systems Inc
I am so sorry that this happened. We appreciate your business and look forward to serving you in the future. I will ask someone from Tech to reach out to you.
Clear and concise product description
Clear and concise product description. Received my order in a few days. Items were fragile and were boxed with extra caution. Arrived undamaged.
26 December 2024
Reply from US Water Systems Inc
Thank you so much for your kind review and feedback. We appreciate that you took the time to leave us a review. We value your business and look forward to serving you in the future. Thank you for choosing US Water Systems.
Problem resolved
Had a little trouble getting the package but it was eventually resolved. Thank you John.
24 December 2024
Reply from US Water Systems Inc
Apologies for the delay during the holidays and the bad weather we have had. We appreciate your business and look forward to serving you in the future.
A good water filter company
They gave us a great discount, tips on saving money, and when to buy new filters.
23 December 2024
Reply from US Water Systems Inc
Thank you so much for your kind review and feedback. We appreciate your business and look forward to serving you in the future.
Under sink RO 6 stage
Made in America was a huge selling point for myself. Installation was a breeze with great videos if there were any questions.
5 December 2024
Reply from US Water Systems Inc
Thank you so much for your kind review and feedback. We truly appreciate your business and look forward to serving you in the future. Thank you for choosing US Water Systems.
Great customer bpservice
Great customer service, knowledgeable sales and support staff, best quality water softener out there! Highly recommend US Water Systems to anyone looking for a top quality water softener! I will be recommending them to friends and family!
20 December 2024
Reply from US Water Systems Inc
Thank you so much for your kind review and feedback. We truly appreciate your business and look forward to serving you in the future. Thank you for choosing US Water Systems.
Team member I spoke to was very…
Team member I spoke to was very professional and knowledgeable. The product was shipped and delivered promptly.
23 December 2024
Reply from US Water Systems Inc
Thank you for your kind review and feedback. I will make sure Rene knows how grateful you are for his guidance. We appreciate your business and look forward to serving you in the future.
Big Blue 4"x20" whole house carbon filters
return buyer, easy site to navigate and complete purchase. They are quality filters and work well in my system. fast shipping, packed well. satisfied customer.
19 December 2024
Reply from US Water Systems Inc
Thank you for much for your kind review and feedback. We appreciate your business and look forward to serving you in the future.
Water
System was easy to install and works great. The sink faucet that ships with it is less than ideal being spring loaded requires 2 hands and is inconvenient especially when filling a coffee pot. This was unexpected and I purchased a turn lever faucet to install. I suggest you offer the unit with a choice of faucets.
17 December 2024
Reply from US Water Systems Inc
Glad to hear that you are happy with the system. Sorry that the faucet isn't to your liking. We appreciate the review and feedback and I will be sure to pass this along. We appreciate your business and look forward to serving you in the future.
Customer service is some of the best…
Customer service is some of the best around! As far as the system goes, I haven't used it, but wanted to leave a review on the quality of customer service. Very quick responses to help me pick out the right system and then quick to fix an issue that wasn't their fault but the shipping.
18 December 2024
Reply from US Water Systems Inc
Thank you so much for your kind review and feedback concerning our customer service department. We appreciate your business and look forward to serving you in the future. Thank you for choosing US Water Systems.
Good Quality
Directions to assemble were missing some language that I ended up assuming to complete. I figured it out, but directions could have been added.
Great quality product. Water is fresh.
17 December 2024
Reply from US Water Systems Inc
Thank you so much for your business. Apologies that the directions weren't more informative. We look forward to serving you in the future.
Arrived promptly
Arrived promptly. The media replacement process was straightforward and took no time. So glad we found you for media replacement on our older salt-free system.
6 December 2024
Reply from US Water Systems Inc
Great news! Thank you for your review and feedback. We appreciate your business and look forward to serving you in the future.
Great customer service
Customer service helped me find the right part, and the shipping was quick.
16 December 2024
Reply from US Water Systems Inc
Great to hear! Thank you for your kind review and feedback. We appreciate your business and look forward to serving you in the future.
Reply from US Water Systems Inc
Great to hear. Thank you for your kind review. We appreciate your business and look forward to serving you in the future.
Reply from US Water Systems Inc
Thank you so much for your kind review. We appreciate your business and look forward to serving you in the future.
Excellent service!
Excellent service! Our replacement part arrived quickly. We were very pleased.
12 December 2024
Reply from US Water Systems Inc
Great to hear! Thank you so much for your business and your kind review. We look forward to serving you in the future.
Reply from US Water Systems Inc
Thank you so much for your kind review and feedback. We appreciate your business and look forward to serving you in the future. Thank you for choosing us!
Reply from US Water Systems Inc
Thank you so much for your kind review. We truly appreciate your business and look forward to serving you in the future.
They are always great to discuss my…
They are always great to discuss my needs with. Even a couple years after the initial sale.
26 December 2024
Reply from US Water Systems Inc
Thank you so much for your kind review. We really appreciate your business and your feedback. We look forward to serving you in the future. Thank you for choosing us!
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