Utilira Reviews 5

Placed an order and sat on an email confirmation of an order for a week. Emailed them asking status, no response. Waited a couple of days, contacted them to either cancel order or provide tracking number. Got a tracking number and for over a week, tracking still says no order found. Have contacted twice, no response. Sent email to cancel order and refund credit card. It is now June 1

Efficient and prompt with a resolution to my issue.

I accidentally ordered 3 Kitchen Multi-Function Stainless Steel Thickened Fruit Peeler Knives. I only noticed when the charge had been applied to my credit card.
I immediately wrote the company and asked that they dimiss the order and refund my credit card.
To be honest, I thought I was too late for this to happen. I also assumed that I would have to go through a lengthy dispute to resolve the issue.
To my pleasant surprise, the customer support person, Julie, responded almost immediately to my request and the refund was on my credit card the very next day. It is the simplest and most effective interaction that I have had with any customer support department. I am very pleased.

The company is now blacklisted. I also got hoodwinked into buying the vegetable peelers. I received the typical email stating a delivery tracking error, but it was all fake. The website email will get you a warning from your isp that it is suspicious and dangerous. UTILIRA . Com is all fake and a scam.

Tried to purchase a 2 pc set of peelers for $20 as advertised. As soon as I clicked "make payment", screen went blank and couldn't get back in. I never got any confirmation of the order and when I checked my credit card, they had charged me $55! I immediately disputed but still got stuck with the $1.50 fee. Don't buy from them, found the same product on Amazon for less than $10!