The Utilities Hub Reviews 87

They have been reported as Scam calls on numerous sites. Just do a Google search. Perhaps Trustpilot should investigate.

These guys phone me every week with unsolicited calls stating that they’re calling from Three promotions asking me to upgrade my three phone…

I don’t have a three phone and they’re not from Three.
When I ask them if they’re really from Three they hang up on me…

Every week they call me…

Please stop calling me…

If I wanted a phone I definitely would not buy from some random company who happen to continue to pester me week in and week out with unsolicited calls to upgrade my phone…

Surely at some point the people at the call centre should realise how reviled they are in society and find a better job that benefits humanity rather than make people feel angry all the time…

called UTILITY HUB to ask about changing over to another energy supplier. Brandon Carrick helped me to understand fully what to do so thanks UTILITY HUB FOR BRANDON and others like him.

Beth has been very helpful with explaining how the utilities are handled when moving into a new property and we really appreciate that as this is the first time my partner and I are moving in together.

We have set up the broadband so far and advice on chasing this up as the move in date approaches. aAs soon as we move in, the rest of the utilities will be switched on and Beth has been very helpful and answered all our questions in a polite and timely manner. Thank you again.

Moving houses can be stressful, especially when it’s your first time like me. David Smith made setting up all of our utilities an absolute dream!! I would recommend this service to anyone!

Maisie was very nice and helped me find the best deals for our flat. Would highly recommend!

Maisie Keeley has just been fantastic in assisting us with our utilities. We are new to the Country and had no idea about how to sort out the various accounts we needed and on how to set them up. Maisie was friendly, knowledgeable and incredibly efficient. Wonderful service.

David was very accommodating and helpful with sorting out my bills for my new property

David explained everything very clearly and helped with any questions I had.
We had a good chat about Scotland!

The call handler Jamie was a breath of fresh air ,he answered of my questions in very professional manner.
He also help sort out the very best deal available to me for Sky and my energy supply.
Thank you very much for your help at this stressful time.
Kind regards Paul.

I dealt directly with Maisy, and she couldn't have been more helpful. From talking me through the process from start to finish to reassuring me of the best policy, Maisy was super friendly and understanding- couldn't recommend enough!

David smith was the most helpful individual I could have asked for when arranging my first ever move in honestly made the setting up of my utilities straight forward & catered to every need without a doubt would recommended; fantastic service throughout ⭐️⭐️⭐️⭐️⭐️

David Smith was exceptional in helping us to sort our utilities bills during our recent move. He is extremely responsive to emails and always there for any help we need. Top service

I had a call with Jamie to help set up my utilities at my new home. He was incredibly helpful and kind, and made the process quick and simple. My experience with this company has always been great.

I organised a call back and have managed to sort our wifi and utilities for our new house in the best part of a few hours. I have only taken 2 calls and replied to a couple of emails. All together, it has probably taken the best part of 15 minutes. Better yet, the prices they found were considerably cheaper than the estimates I found elsewhere. Would highly recommend. Thank you Beth and the team!

Great experience. Beth was fantastically helpful and steered me through the process for setting up all the utilities and completely took the stress out of it. And such a lovely personality too.

This company is amazing and I had a very easy experience with a very friendly helpful operative Jamie. If you need help with your Utilities use this company you will not be disappointed. Excellent service.

Beth Lane contacted me after moving into my new rental accommodation and she was fantastic. I moved in over the weekend after receiving a quote from her that seemed to good to be true. Contacted her Monday and my switch is all underway! Extremely hassle free and very friendly on the phone as well! To top it off I'm pretty positive I'm saving at least £100 if not more!

I had the pleasure of being serviced by Bes who was amazing. She went above and beyond in order to assist us during the whole process. Being helped by her and utilities hub has made the whole move process less stressful. Many thanks again!

This company offered no help in setting up the utilities. On the contrary, it tried to sabotage and made it more complicated than it should be.

When I got the initial call, I thought it would be a super easy deal. The manager promised to set up the utilities and internet before the move to make a seamless transition from one property to another. I moved in and found out that utilities and internet were still assigned to the previous owner, but I did not question it because I was under the impression that some hard work is going on the background.

One week after the move I tried to contact the manager via email and phone to no avail. I only got a reply after I included in cc all of the parties involved in the rental process. The manager reassured me that he is working on the utilities set up.

One and a half month after the move I started getting worried, because all of the bills were still coming on the previous tenant's name including some overdue payments with a pretty significant sum. I decided to call the internet company myself and found out what the issue was. When setting up the internet, my manager messed up the flat number, so my contract was put on hold since there was another contract from another tenant on that flat.

When I notified the manager about the issue, he did not acknowledge nor helped sorting out the issue. Instead, he asked me what company am I getting the electricity bills from. Then he asked me to call that company and set up the contract with them over the phone. Seriously? Do I really need a "utility set up" company to tell me to read the electricity bill addressed to the previous tenant and then call the electricity company myself? What is it this company does then? At this point I got pretty frustrated, and set everything up myself (electricity/gas/water/internet) within two weeks time.

I am fine with the company which does not do it's job, but when they leave an impression that they will handle it and they don't, it's just wasting so much of my time and brain cells, it's beyond understanding. Just do everything yourself, don't use them.