Utility Aid has helped our church find really good quotes for our energy supplies. As a real plus they also check at no cost to us the invoices from suppliers and have recently managed to obtain a re... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Mary Guest, one of the Support group, did not give up on our queries. She diligently followed through on each email I received giving updates, results, etc on or before the dates she said she would... See more
Company replied
I had received some puzzling invoices from the electricity supplier we are contracted to. I contacted them for an explanation but they didn't seem able to give one. I asked Utility Aid, who we use t... See more
Company replied
It was Utility Aid who suggested we might be able to claim overpayment of VAT due to our being a Charity. They made it easy, and quick, to complete the necessary paperwork to do so. They did all the... See more
Company replied
Company details
Written by the company
There’s nothing special about the energy we sell. In fact, it’s exactly the same energy as all our competitors provide. But there is something special about the way we do it. Where others complicate the process, we simplify it. Where others confuse customers with hidden terms, we’re an open book. And where others do all they can to make as much money from their customers as possible, we do all we can to make as little. Everything we do, we do it differently. Our customers are a privilege. One we’ll never take advantage of.
Contact info
4th Floor of The Hub, Navigation Wharf, Carre Street, , NG34 7TW, Sleaford, United Kingdom
- 08081788170
- Communications@utility-aid.co.uk
- utility-aid.co.uk
Correction of Historic Bills
Trace and the team at Utility-Aid worked with our supplier to correct our VAT status. This resulted in our historic bills being corrected. Utility-Aid did all of the leg work and made it an easy process for us.
26 September 2025
Unprompted review
Reply from Utility Aid
Hi Paul, thank you for your fantastic 5-star review! We’re so pleased to hear that Trace and the team were able to get your VAT status corrected and historic bills amended. It’s great to know the process felt easy on your side—that’s exactly what we aim for. We really appreciate your feedback and look forward to continuing to support you.
Mary Guest
Mary Guest, one of the Support group, did not give up on our queries. She diligently followed through on each email I received giving updates, results, etc on or before the dates she said she would.
I would not have any problem with recommending Utility Aid to any charity to give the best advice and to get the best prices. They also answer any queries really quickly.
18 September 2025
Unprompted review
Reply from Utility Aid
Hi Teresa, thank you so much for your glowing 5-star review! We’re delighted to hear how Mary’s persistence and dedication made such a positive difference in resolving your queries. Keeping our clients updated and supported every step of the way is really important to us, so it’s wonderful to know you’ve experienced that first-hand. We truly appreciate your recommendation and look forward to continuing to support your charity.
A real willingness to help from an efficient team
Having had significant challenges with our energy provider the Validation Team were very efficient in liaising with the provider and staying on top of the issues. The Validation Team were proactive in keeping us informed of progress. The tone of their communication was always friendly and always left an impression that they were happy to help.
31 August 2025
Unprompted review
Reply from Utility Aid
Hi Tony, thank you for your brilliant 5-star review! We’re so pleased to hear that our Validation Team were able to take the pressure off by handling the challenges with your provider efficiently and proactively. It’s great to know their friendly and supportive approach left such a positive impression. We really value your feedback and look forward to continuing to support you.
I had received some puzzling invoices…
I had received some puzzling invoices from the electricity supplier we are contracted to. I contacted them for an explanation but they didn't seem able to give one. I asked Utility Aid, who we use to find the best utility prices, to check the invoices and Kinga Kruk stepped in. She quickly explained that the invoices were correct and exactly how they related to the billing periods.
4 September 2025
Unprompted review
Reply from Utility Aid
Thank you so much for your 5-star review! We’re delighted to hear that Kinga was able to step in and provide clarity around your invoices. Clear, transparent support is at the heart of what we do, and it’s great to know she quickly put your mind at ease. We’ll be sure to pass your kind words on to Kinga – she’ll be thrilled to know she made a difference.
Great Follow up on Refund
Yu Energy, supplier to our church, had charged the incorrect rate of VAT since the beginning of the contract almost 2 years ago. Utility Aid Customer Service successfully achieved a credit note for 2025 and then pursued the case until we got a full refund for all the overpaid VAT since 2023. Exceeded my expectations. Great work!
30 June 2025
Unprompted review
Reply from Utility Aid
Thank you for your fantastic 5-star review! We’re so pleased to hear that our Customer Service team was able to resolve the VAT issue with Yu Energy and secure the full refund for you. Exceeding expectations is exactly what we strive for, and it’s wonderful to know we delivered that for your church. We’ll make sure the team sees your kind words – they’ll be delighted!
Utility Contract Renewal
A thoroughly enjoyable experience from start to finish. Louise was friendly, efficient and effective in providing the available offers and converting into signed contracts.
15 August 2025
Unprompted review
Reply from Utility Aid
Thank you for your wonderful 5-star review! We’re delighted to hear you had such a positive experience from start to finish. Louise will be so pleased to know her friendly and efficient support made the process smooth and straightforward for you. We truly appreciate your feedback and look forward to continuing to support you in the future.
Kenga was efficient & pleasant coming…
Kenga was efficient & pleasant coming back with updates from the supply companies on or before she said she would chasing them as is often necessary without me asking .
8 August 2025
Unprompted review
Reply from Utility Aid
Thank you for your 5-star review! We’re so pleased to hear that Kinga’s efficiency and proactive communication made such a difference. Keeping our clients updated and taking the hassle out of chasing suppliers is exactly what we aim to do. We’ll be sure to share your kind words with Kinga – she’ll be delighted to know her support was so appreciated.
Utility Aid is proactive and looks for…
Utility Aid is proactive and looks for the best deal for you. Considering what you want from a deal. Fred, our account manager took a lot of initiative when we were have issues that meant organising our supplier was getting delayed by us, he helped us get over the line and get everything sorted.
14 August 2025
Unprompted review
Reply from Utility Aid
Thank you, Rachel, for taking the time to leave us a review and for your kind words about Fred’s support. We’re so pleased to hear he was proactive and helped you get everything sorted despite the delays. We’re always striving to deliver a 5-star experience, so we’d love to know what more we could have done to earn that extra star from you. Your feedback will help us continue improving the service we provide.
Sian at Utility Warehouse has been very…
Sian at Utility Warehouse has been very helpful. Excellent customer service. Generally Utility Aid have been very helpful and resulted in savings.
13 August 2025
Unprompted review
Reply from Utility Aid
Thank you for your 5-star review! We’re delighted to hear that Sian’s excellent customer service made such a positive impression, and that our support has helped deliver savings for you. We’ll be sure to pass on your kind words to Sian and the wider team – they’ll be thrilled to know their efforts are appreciated.
Utility Savings Are Vital to our Survival as a Charity
As a small charity we are ever mindful of cost-saving, and having been recommended Utility Aid when our contracts were up for renewal, it made sense to explore our options. Fred, our Account Manager, has been very helpful and supportive throughout the process and we have decided to accept his advice and signed our contracts this afternoon.
12 August 2025
Unprompted review
Reply from Utility Aid
Thank you so much for your 5-star review! We understand how important cost savings are for small charities, and we’re delighted that Fred was able to support you through the renewal process. It’s wonderful to hear his advice gave you confidence to move forward, and we’ll be sure to share your kind words with him. We look forward to continuing to support you and your charity in the future.
Tracey was very good in supporting us
Tracey was very good in supporting us and picking up on costs we had been charged for that we would not have got back without her help.
8 August 2025
Unprompted review
Reply from Utility Aid
Thank you for your 5-star review! We’re so pleased to hear that Tracey’s support helped identify and recover costs that might otherwise have been missed. Making sure our clients receive the best possible outcome is exactly what we aim for, and Tracey will be delighted to know her efforts made such a difference.
Supportive and professional
From Jasmine's initial contact to signing LOA I am hoping that we can reduce utility costs for our Village Hall.
Jasmine has been very supportive and professional, thanks .
4 August 2025
Unprompted review
Reply from Utility Aid
Thank you for your review and for your kind words about Jasmine’s support and professionalism. We’re really pleased to hear the process has been smooth so far, and we share your hope that this will lead to meaningful savings for your Village Hall. We’re always striving to deliver a 5-star experience, so we’d love to hear what more we could have done to make your experience perfect. Your feedback will help us continue improving our service.
I'm so glad that I got in touch with…
I'm so glad that I got in touch with Utility Aid. The customer service is absolutely brilliant. We've just taken ownership of a small community hall which was locked into an expensive utility contract with the old tennants. Utility Aid were brilliant. Alex was my initial contact then I was passed for the quote process on to Corrie. They both explained everything really clearly, and helped me understand some of the intricacies of gas and electricity supply that I had never understood before. I was sent a range of quotes which were clearly labelled so I could easily see what fit our small charity the best. As a result, we have saved well over 50% on both energy types. As a small charity, this will make a HUGE difference to us! Many thanks to the Utility Aid team, I will be highly recommending them to all my charity peers!
1 August 2025
Unprompted review
Reply from Utility Aid
Thank you so much for your fantastic 5-star review! We’re delighted to hear that Alex and Corrie were able to guide you so clearly through the process and help secure such significant savings for your community hall. We know how important every penny is for small charities, so it’s wonderful to know this will make such a big difference. Your recommendation means a great deal to us, and we’ll be sure to share your kind words with the whole team.
Acts proactively
Proactively checking bills for overpayments led to a credit from our supplier. UA have previously also looked into incomprehensible (to me) bills. They also proactively offer long term contracts. But a slight concern is that I've seen no evidence that they aren't enamoured with one particular supplier, who I find abysmal.
18 July 2025
Unprompted review
Reply from Utility Aid
Thank you for sharing your feedback. We’re pleased to hear that our proactive bill checking and support have helped secure savings and bring clarity to your invoices. We also appreciate you raising your concern about supplier impartiality. Please be assured that Utility Aid works with a wide range of suppliers, and our priority is always to find the best fit for each client’s needs. We’ll make sure your feedback is shared with the team, and if you’d like to discuss your experience in more detail, we’d be very happy to talk it through with you.
Sasha Harvey
sharvey@utility-aid.co.uk
0808 178 8170
Managed the chronic issues caused by…
Managed the chronic issues caused by SSE's system changes professionally and always timely in response. Saw the case through to completion
30 July 2025
Unprompted review
Reply from Utility Aid
Thank you for your 5-star review! We’re so pleased to hear that our team was able to manage the challenges with SSE’s system changes and see everything through to completion. Providing timely, professional support is exactly what we strive for, and it’s great to know this made a positive difference for you.
Utility Aids resilience resulted in a positive outcome for the Parish Council
Utility Aid assisted in identifying a VAT overcharge refund from one of our utility suppliers. We were informed throughout each stage of the process until a resolution was reached. Acknowledgment is given to Paige for all her efforts.
24 July 2025
Unprompted review
Reply from Utility Aid
Thank you for your review and for recognising Paige’s efforts in supporting you through the VAT refund process. We’re delighted to hear you felt well-informed at each stage and that the case was resolved successfully. We’re always striving to provide a 5-star service, so we’d love to know what more we could have done to make your experience perfect. Your feedback will help us continue improving.
Fantastic Service
Sian at Utility-Aid was persistent in ensuring that we received a suitable outcome to an open query we had with out supplier. We were kept in the loop throughout and happy with the desired outcome.
11 July 2025
Unprompted review
Reply from Utility Aid
Thank you for your 5-star review! We’re so pleased to hear that Sian’s persistence and clear communication helped bring your query to a successful resolution. Keeping our clients informed and achieving the right outcome is exactly what we aim for, and we’ll be sure to share your kind words with Sian.
Reply from Utility Aid
Thank you very much.
Professional and reliable service
Your agent, Kinga, was a great source of support and advice during a very difficult 8-month exercise to have a new electricity smart meter installed. The various companies involved were difficult to deal with, including aborted visits, poor communications and sometimes incompetent personnel. I would have given up were it not for Kinga's prompt and helpful interventions whenever required. I should add that when she was out of the office, a colleague stepped in to help and were also very supportive.
Overall, I have been very impressed and pleased by Utility Aid's professionalism in ultimately helping me to bring this saga to a successful conclusion.
2 July 2025
Unprompted review
Reply from Utility Aid
Thank you so much for your fantastic 5-star review! We’re delighted to hear that Kinga’s support and determination helped you navigate such a challenging process, and that our wider team was able to step in whenever needed. We know how frustrating supplier delays and miscommunications can be, so it’s great to know our persistence and professionalism helped bring everything to a successful conclusion. We’ll be sure to share your kind words with Kinga and her colleagues – they’ll be thrilled to know their efforts made such a difference.
Carly Marshall…
Carly Marshall was just so helpful and kept sending me a message as to the progress she was making.
Carly stopped me from getting so stressed out kept me calm at all times.
Carly is truly a brilliant member of your team.
1 July 2025
Unprompted review
Reply from Utility Aid
Thank you for your 5-star review! We’re so pleased to hear that Carly’s helpful updates and clear communication made the process smooth for you. Keeping our clients informed every step of the way is exactly what we aim for, and we’ll be sure to share your kind words with Carly.
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