Utility Aid has helped our church find really good quotes for our energy supplies. As a real plus they also check at no cost to us the invoices from suppliers and have recently managed to obtain a re... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mary Guest, one of the Support group, did not give up on our queries. She diligently followed through on each email I received giving updates, results, etc on or before the dates she said she would... See more
Company replied
I had received some puzzling invoices from the electricity supplier we are contracted to. I contacted them for an explanation but they didn't seem able to give one. I asked Utility Aid, who we use t... See more
Company replied
It was Utility Aid who suggested we might be able to claim overpayment of VAT due to our being a Charity. They made it easy, and quick, to complete the necessary paperwork to do so. They did all the... See more
Company replied
Company details
Written by the company
There’s nothing special about the energy we sell. In fact, it’s exactly the same energy as all our competitors provide. But there is something special about the way we do it. Where others complicate the process, we simplify it. Where others confuse customers with hidden terms, we’re an open book. And where others do all they can to make as much money from their customers as possible, we do all we can to make as little. Everything we do, we do it differently. Our customers are a privilege. One we’ll never take advantage of.
Contact info
4th Floor of The Hub, Navigation Wharf, Carre Street, , NG34 7TW, Sleaford, United Kingdom
- 08081788170
- Communications@utility-aid.co.uk
- utility-aid.co.uk
Utility Aid managed to get us a refund…
Kinga Kruk at Utility Aid managed to get us a refund of £1423.38 from SSE where out of the blue they had started charging us again for a property we had sold over a year previously. It has taken 7 months of repeated efforts by UA to get this resolved.
29 January 2025
Unprompted review
Reply from Utility Aid
Good afternoon Alfie,
Thank you so much for sharing your experience! We’re so glad to hear that Utility Aid was able to help secure your refund of £1,423.38 from SSE, especially after such a long and frustrating process. We understand how important it is to resolve issues like these, and we appreciate your patience throughout. If you ever need assistance again in the future, don’t hesitate to reach out. Thanks again for trusting us to support you!
Kind regards
Sasha Harvey
Head of Marketing and Communications
Thank you so much
Having been at war with our current electricity supplier, SSE for many months, and finding them impossible to deal with, it was such a relief to be in touch with Utility Aid. Both William Dow and Fred Hughes have been an enormous help to us. Thank you
28 January 2025
Unprompted review
Reply from Utility Aid
Good afternoon,
Thank you so much for sharing your experience! We're thrilled to hear that William and Fred were able to help resolve the issues with SSE. They both work hard to make sure our customers receive the best support, and your kind words will mean a lot to them. It’s great to know that their efforts made a difference for you! If you ever need assistance again, don’t hesitate to reach out—we’re here for you.
Many thanks
Sasha Harvey
Head of Marketing and Communications
Always helpful
Always a helpful, friendly and professional service. The service Utility Aid provides really does eliminate the endless long calls dealing with energy companies. Thank you so much for the services you provide and thank you to Yolande who is a credit to your company.
23 January 2025
Unprompted review
Reply from Utility Aid
Good afternoon John,
Thank you so much for your kind words! We're thrilled to hear that our service is making a difference by saving you time and eliminating the hassle of dealing with energy companies. It's always a pleasure to assist, and we look forward to continuing to support you. If you ever need anything, don't hesitate to reach out!
All the best
Sasha Harvey
Head of Marketing and Communications
Knowledgeable and helpful
We have used Utility-Aid to negotiate on our behalf for gas and electricity contracts for the last 5 years. We have always found them knowledgeable and very helpful. A recent new contract arranged by Nathan Jones has saved us nearly £3,000 per annum on our gas.
23 January 2025
Unprompted review
Reply from Utility Aid
Good afternoon Ralph,
Thank you for the fantastic review! We’re so glad to hear that Nathan was able to secure such great savings for you. It’s been a pleasure working with you over the last 5 years, and we look forward to continuing to support you in the future. If you ever need anything else, don’t hesitate to reach out
Thank you
Sasha Harvey
Head of Marketing and Communications
Utility Aid provided help not pressure
Utility Aid contacted us to offer with securing a better cost for our village hall electric and gas bills. They fully explained how they could help without pressure. As our group is managed with a committee we explained that any offer would need to be put to them before any deal could be made so would require time to respond to any offer. We were allocated Fred as our advisor and he obtained quotes which were the best that could be found on offer. Again no pressure he was patient and we took the offer and he then explained next move and kept us fully informed as how things would progress. Great help! Saved money!
21 January 2025
Unprompted review
Reply from Utility Aid
Thank you so much for taking the time to leave such a thoughtful review! We’re delighted to hear that Fred was able to assist you with securing a better deal for your village hall’s electricity and gas bills. We always strive to provide clear and pressure-free guidance, and it’s great to know that Fred’s patience and support made the process easier for your committee.
It’s wonderful to hear that we were able to help save you money, and we appreciate you trusting us with your energy needs. If there’s anything else we can do to support you in the future, please don’t hesitate to reach out.
Thank you again for your feedback—it means a lot to us!
Warm regards
Sasha Harvey
Head of Marketing and Communications
Fantastic service from Vicky and her…
Fantastic service from Vicky and her team sorting out installation dates for the installation of our second electricity meter by British Gas. She project managed the whole project; all I had to do was agree a suitable date
19 December 2024
Unprompted review
Reply from Utility Aid
Dear David,
Thank you so much for sharing your experience! We’re thrilled to hear that Vicky and the team were able to provide such excellent service in arranging the installation of your second electricity meter. It’s fantastic to know that the process was seamless for you, with everything managed so efficiently.
We truly appreciate your feedback, and it’s great to hear that Vicky was able to make things as simple and stress-free as possible. If there’s anything else we can assist you with in the future, please don’t hesitate to get in touch.
Thanks again for your kind words!
Warm regards,
Sasha Harvey
Head of Marketing and Communications
We have only recently engaged with…
We have only recently engaged with Utility Aid, but we are impressed. Especially with Lawson D. Polite, not pushy, follows up when he says he will; if he is a reflection of the company, then we can't wait for the rest of the journey.
7 January 2025
Unprompted review
Reply from Utility Aid
Hi Philip,
Thank you so much for taking the time to leave us a 4-star review! We’re thrilled to hear that you had a positive experience with us. We always strive to provide the best service possible, and your feedback means a lot to us.
Lawson is over the moon to have received such positive feedback, and we hope your journey with Utility Aid continues to be a great one!
We noticed your review is a 4-star, and we’re always eager to know how we can make your experience even better. If there’s anything we could do to elevate it to a 5-star experience, please feel free to share your thoughts by emailing me at sharvey@utility-aid.co.uk. We truly value your input!
Thanks again, and we look forward to continuing to support you.
Best regards,
Sasha Harvey
Head of Marketing and Communications
What a great company ,Utility Aid.Work…
What a great company ,Utility Aid.Work hard for clients and always keep us in the loop.
John Hughes
Orrell Park Baptist Church
17 January 2025
Unprompted review
Reply from Utility Aid
Thank you so much for your positive review.
Great service and great communication
Great service and great communication
Always deals with any issues we have
15 January 2025
Unprompted review
Reply from Utility Aid
Hi Nancy,
Thank you so much for the fantastic 5-star review! We’re absolutely thrilled to hear that you had a positive experience with us. It means the world to our team to know that our efforts made a difference for you.
If there’s anything else we can do for you in the future, don’t hesitate to reach out. We look forward to continuing to support you!
Best regards,
Sasha Harvey
Head of Marketing and Communications
We were being wrongly charged for electricity we had not used.…
We were being wrongly charged for electricity by Corona energy. In spite of sending meter reads and photographs every month were were getting inflated readings estimated on our bills for months. An amazing lady, Vicky Tromp of Utility Aid contacted me and said she could help. I was very sceptical as I had not found Utility Aid to be helpful in the past but she did a wonderful job. She liased with me about our readings and photos of the meters, actually listened and understood the problem and undertook to get the correct reads accepted.It took her a couple of months but today she told me Corona have agreed that they have overcharged us and we are now nearly £2,000 in credit!
I cannot praise Vicky highly enough for her help and determination in getting this matter sorted out. She has achieved a wonderful result and has been thoroughly professional but also very understanding during the whole tortuous business,
13 January 2025
Unprompted review
Reply from Utility Aid
Hi Elizabeth,
Thank you so much for the fantastic 5-star review! We are absolutely delighted to hear about the positive outcome of your experience with Vicky. We understand how frustrating it must have been to deal with the billing issues, and we’re so glad that Vicky was able to step in and resolve everything for you. Her dedication, professionalism, and empathy really shine through in everything she does.
Your kind words mean the world to us, and we’ll be sure to pass them along to Vicky. We're thrilled that we could help you recover that nearly £2,000 credit, and we truly appreciate your trust in us despite any past experiences.
If you ever need assistance again, please don’t hesitate to reach out. We're here for you!
Best regards,
Sasha Harvey
Head of Marketing and Communications
Easy communication and service
Excellent communication and clarity on the offers available. Clear easy to use online application,
10 January 2025
Unprompted review
Reply from Utility Aid
Wow, thank you for the amazing 5-star review! We’re so happy to hear that you’re satisfied with our service. Your kind words really motivate us to keep delivering the best experience possible.
We truly appreciate your support and look forward to working with you again soon!
Warm regards,
Sasha Harvey
Head of Marketing and Communications
support for small charities
We are a small charity and \Utility Aid has been great for us - reminding us when we need to look at new contracts, getting best price. The staff have been helpful and personable.
9 January 2025
Unprompted review
Reply from Utility Aid
Hi Clare,
Thank you for the wonderful 5-star review! We’re so happy to hear that you had a positive experience and that our service met your expectations. Your feedback means a lot to us and helps us continue to improve.
Feel free to reach out any time—we’d love to assist you again in the future!
Sincerely,
Sasha Harvey
Head of Marketing and Communications
Great communication!
Great communication! Helpful staff and a positive outcome, thanks!
9 January 2025
Unprompted review
Reply from Utility Aid
Thank you so much for such a lovely review. It would be great to hear more about your experience if it is convenient with you. My email address is sharvey@utility-aid.co.uk
Effective and friendly
Utility helped my charity deal with a dispute effectively and in a friendly manner
11 December 2024
Unprompted review
Reply from Utility Aid
Thank you for your positive feedback.
helpful mediation with supplier
Vicky was a pleasure to work with and although the issues were majorly on the supplier side, her communication was regular, helpful and eventually moved to a resolution.
11 November 2024
Unprompted review
Reply from Utility Aid
Thank you so much for leaving such a positive review about Vicky. We have informed her and she is over the moon.
We are glad everything got sorted for you in the end.
I would agree with Alan Roberts
I would agree with Alan Roberts. It is easy to get quotes for energy supply companies and fix them in advance of contract expiry. The saving Utility Aid was offering us was 12% on existing rates. This would have been a 25% reduction was it not for their service charge which amounted to £1200PA (13%) of our bills. We were able to get a 30% reduction going direct to a supplier so I would suggest doing your homework first.
14 November 2024
Unprompted review
Reply from Utility Aid
Good afternoon, John,
I want to thank you for the feedback you provided. It’s encouraging to know that we were able to quote a significant financial saving on your energy contracts.
We prioritise transparency regarding our service fees. As a trusted consultancy, we aim to maintain openness and integrity concerning these charges. We believe that the value we deliver justifies our fees. The account management and invoice validation services we provide are invaluable to many of our clients, saving them considerable time and resources by simplifying the complexities of recovering energy overcharges.
We have dedicated significant effort to accurately determine our cost to serve, ensuring we support our customers while adhering to the commission framework we have established.
Thank you once again for your insights. If you find that you need an energy consultant in the future, we are here to assist you.
Best regards,
Sasha Harvey
Head of Marketing and Communications
Reply from Utility Aid
That's brilliant news!
Thank you for the 5 stars!
With energy bills seeming to always be…
With energy bills seeming to always be on the increase, working with Utility Aid for us has been a huge part of our financial efficiency. It's hugely beneficial to work with an organisation that truly has our best interests at heart. The invoice validation service is great - we've had invoices corrected that we might not have caught ourselves.
20 September 2024
Unprompted review
Reply from Utility Aid
Thank you Dawn,
The validation team are over the moon that you are so happy with the service they have provided.
Excellent service
We have used utility aid for a few years now and always find them exemplary. My recent experience with Alex Varney has been excellent.
The Customer service they provide is second to none. I have also recently dealt with Ruth and the ever patient Hayley Oldfield.
Well done Team!!
22 August 2024
Unprompted review
Fab company!
We have had nothing but great service from Utility Aid. They found us the best deals, talked us through the contacts, were so friendly and answered all our many, many questions (without making us feel stupid!!)
The customer service has been some of the best I've ever come across. All in all, the company does what it says it'll do, and we haven't been disappointed so far!
2 August 2024
Unprompted review
Reply from Utility Aid
Thank you so much for this amazing review, this has really made everyone's day. Especially Nathan's!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.