Utility Bidder Reviews 3,386

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 342 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, often highlighting specific individuals for their exceptional service. Many people appreciate the clear explanations of costs and contract details, making the process transparent and easy to understand. Reviewers frequently mention significant savings on their utility bills, with some noting that the company secured better rates than they could find themselves. The customer service is often described as excellent, with many appreciating the efficiency, quick response times, and the stress-free experience of organizing utility contracts. However, some people mentioned difficulties in contacting the company or specific agents after signing up, leading to unresolved issues and unexpected charges. A few other people also felt that there was pressure to settle early or experienced problems with contracts failing to take effect, resulting in significant fees. Some customers reported being pursued for breach fees even after receiving confirmation that matters were closed, and others noted a lack of support when issues arose with new suppliers.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising individuals for their professionalism,... See more

Service

Reviewers mention positive feedback about service, consistently highlighting it as helpful, efficient, and... See more

Price

Users describe positive interactions with price, with many reviewers reporting significant savings and... See more

Customer service

Customers consistently note positive experiences with customer service, praising agents for being... See more

Customer communications

Customers had ambiguous experiences with contact, with some reviewers praising specific agents for their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a business we haven't got time to go through all the options available to us for our energy. Utility Bidder have been great for us and Nizam has sorted our contracts the last few times now and co... See more

Company replied

Rated 5 out of 5 stars

We have just used Utility Bidder for the first time to renew our electricity contract. Very simple and clear process from start to finish - quick website enquiry followed up by an almost immediate re... See more

Company replied

Rated 5 out of 5 stars

Kenny Colwell made switching energy suppliers easy, whilst saving on another quote I received earlier in the day. No pressure or rush to get you to sign a contract, just good old honest advice, whic... See more

Company replied

Rated 5 out of 5 stars

Really impressed with Liam Tierney's service. He called back exactly when he said he would, secured a far better rate than I could get myself, and patiently talked me through signing the documents ove... See more

Company replied


Company details

  1. #4 of 12 best companies in Utilities contractor

Information provided by various external sources

We compare business energy deals and prices, helping businesses find the best gas and electricity quotes.

Utility Bidder - Unbiased Switching Advice

Written by the company

Combining the best energy prices on the market with the best customer service.
Energy costs have become an increasing part of a business’s overheads, so therefore reducing your bills will have an immediate positive impact on your bottom line. We work to secure arrangements for business gas, electricity, water and telecoms to bring you a complete utility service. Let us do all the hard work for you and gain competitive energy prices from all of the major suppliers. Working on your behalf and having close relationships with 20 suppliers means we can secure you a fixed contract that is suitable for your requirements. When you sign up with Utility Bidder, all your paperwork, supplier communication and queries are taken care of by your own dedicated account manager.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Sneaky tactics

I agree sneaky tactics. They did not arrange a contract for me and immediately sent me to debt collector asking for £750 + VAT per meter even though they did not change my supply as I was in contract because it auto renewed. The agent I spoke to mentioned nothing. They did nothing and just want money. Anyone thinking of using be careful

12 January 2026
Unprompted review
Utility Bidder logo

Reply from Utility Bidder

Hi Rishin Patel

We're sorry to hear that you were unhappy with our service.

Typically a cancellation charge occurs when the contract that was agreed with yourself fails to go live, usually when a contract has been agree elsewhere. This is included within our Terms and Conditions of service that would have been signed at the time of contracting.

To further investigate your case, we have requested more information through Trustpilot if you could please provide this.

Once we have the further information we will look further into this further for you.

Kind Regards,

Utility Bidder

Rated 5 out of 5 stars

Efficient, helpful and transparent in their information and advice.

Chun was helpful, informative and efficient, giving useful advice throughout the process. It is the first time that we have used Utility Bidder but, so far, I have been pleased with how clear and transparent all of their information and T & C's are.

19 January 2026
Unprompted review
Utility Bidder logo

Reply from Utility Bidder

Hello,

We really appreciate you taking the time to review our service.

It's great to hear that we exceeded your expectations and we look forward to working with you in the future.

Thank you.

Utility Bidder

Rated 5 out of 5 stars

My experience with Utility Bidder was…

My experience with Utility Bidder was made highly positive and efficient by Rebecca (Lau). Throughout she was timely & friendly in all of her communications with no 'sales pressure', a pleasant change from other such providers!
Would recommend to others

20 January 2026
Utility Bidder logo

Reply from Utility Bidder

Hello Rob,

We really appreciate you taking the time to review our service.

It's great to hear that we exceeded your expectations and we look forward to working with you in the future.

Thank you.

Utility Bidder

Rated 5 out of 5 stars

Sukie Gill

Sukie Gill always keeps me informed as to when our meters are due and talks sense not waffle (as lets face it, this electricity talk can me mind blowing) !!
Thanks Sukie

20 January 2026
Utility Bidder logo

Reply from Utility Bidder

Hello Helen 1,

We really appreciate you taking the time to review our service.

It's great to hear that we exceeded your expectations and we look forward to working with you in the future.

Thank you.

Utility Bidder

Rated 4 out of 5 stars

quick speedy response

quick speedy response
waiting on a couple of answers around DD otherwise would have been a 5

16 January 2026
Utility Bidder logo

Reply from Utility Bidder

Hello,

We really appreciate you taking the time to review our service.

We would love the opportunity to make this a 5 star review if we can. We have requested more information through Trustpilot which will enable us to locate your account. If you could respond, we will do our best to speed up an outstanding queries. Alternatively, our customer services team is available on 01858 410000 should you want to discuss over the phone.

Thanks,

Utility Bidder

Thank you.

Utility Bidder

Rated 1 out of 5 stars

0 STARS. HANG UP WHEN THEY TRY TO ARRANGE A NEW UTILITY CONTRACT

0 stars. Pushy. Unprofessional. Sneaky tactics. Couldn’t get me a new supplier now I have calls from a debt collector who says I’m in breach of contract. I don’t have a contract with them. They couldn’t get one for me. I TOLD them I’d be surprised if the could swap me. They couldn’t.
DO NOT DEAL WITH THIS COMPANY.

Now they make out they’ve tried to contact me. They said on Friday they’d CALL me Monday Did they? NO
They do what they do and put the legwork on you

16 January 2026
Unprompted review
Utility Bidder logo

Reply from Utility Bidder

Hi P stojsavljevic

We have requested more information so we are able to investigate your case, however you have not responded and therefore we are unable to seek to resolve or respond accordingly.

If you would like to progress with your complaint, please call our customer services team on 01858 410000.

Kind Regards,

Utility Bidder

Rated 5 out of 5 stars

Great service

Great service. Gave me all the information and I was able to make an informed choice. Khaliq as always was brilliant and I am a returning customer. One stop shop for my energy needs.

14 January 2026
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Reply from Utility Bidder

Hello Tahir,

We really appreciate you taking the time to review our service.

It's great to hear that we exceeded your expectations and we look forward to working with you in the future.

Thank you.

Utility Bidder

Rated 1 out of 5 stars

Repeated spam phone calls

Repeated spam hone calls

14 January 2026
Unprompted review
Utility Bidder logo

Reply from Utility Bidder

Hi Chris 9

We're sorry to hear that you were unhappy with our service.

We would love the opportunity to try and resolve any issues, however unfortunately we are only provided with limited information on the review. Therefore we have requested more information through Trustpilot if you could please provide this.

Once we have the further information we will look further into your case.

Kind Regards,

Utility Bidder

Rated 5 out of 5 stars

Amazing Service

Really helpful utility advice from Utility Bidder to get my company's utility contract renewed at a cheaper rate than before.

Chun Hao Man ironed out all of my worries and uncertainty and helped get quotes over to me in a timely manner.

Would recommend to others!

12 January 2026
Unprompted review
Utility Bidder logo

Reply from Utility Bidder

Hello,

We really appreciate you taking the time to review our service.

It's great to hear that we exceeded your expectations and we look forward to working with you in the future.

Thank you.

Utility Bidder

Rated 5 out of 5 stars

David Grimshaw was so helpful in…

David Grimshaw was so helpful in securing us a new energy contract. A seamless & easy process !

12 January 2026
Unprompted review
Utility Bidder logo

Reply from Utility Bidder

Hello Lucy,

We really appreciate you taking the time to review our service.

It's great to hear that we exceeded your expectations and we look forward to working with you in the future.

Thank you.

Utility Bidder

Rated 5 out of 5 stars

Patience and understanding pays.

I have just signed my new Business electricity supply contract using Utility Bidder and with the assistance of their Senior Energy Advisor, Chun Hao Man.
It was not a straightforward process due to the fact I had a Variation agreement with National Grid, which had not been fully implemented.
Thanks to Chun's patience and tenacity it was possible to resolve the issue and obtain competitive terms for the new contract.
I have been through the process of supply renewal several times before but this is the first time I have been confident the the broker had a comprehensive understanding of the market and process.
The service I received was excellent and I am happy to fully recommend Utility Bidder.

7 January 2026
Unprompted review
Utility Bidder logo

Reply from Utility Bidder

Hello Mr B Asson,

We really appreciate you taking the time to review our service.

It's great to hear that we exceeded your expectations and we look forward to working with you in the future.

Thank you.

Utility Bidder

Rated 5 out of 5 stars

Matthew Burke Energy Consultant Utility Bidder

A big thank you to Matthew Burke Energy Consultant from Utility Bidder who helped us reduce our Business Energy.
Matthew was very polite, professional, and explained all our best options to me for our Energy Renewal.
I would highly recommend

Mr Christopher Partou
Hampdens German Kitchens & Bedrooms Ltd

8 January 2026
Unprompted review
Utility Bidder logo

Reply from Utility Bidder

Hello Christopher,

We really appreciate you taking the time to review our service.

It's great to hear that we exceeded your expectations and we look forward to working with you in the future.

Thank you.

Utility Bidder

Rated 5 out of 5 stars

Excellent service from Utility Bidder

Utility Bidder provided an excellent service, no pressure was put on us to place an order and both Matthew and Jack were friendly and easy to deal with.
I would definitely recommend them to anyone looking to change energy suppliers.

7 January 2026
Unprompted review
Utility Bidder logo

Reply from Utility Bidder

Hello Warren,

We really appreciate you taking the time to review our service.

It's great to hear that we exceeded your expectations and we look forward to working with you in the future.

Thank you.

Utility Bidder

Rated 5 out of 5 stars

Fantastic service and excellent…

Fantastic service and excellent customer service.

6 January 2026
Utility Bidder logo

Reply from Utility Bidder

Hello Joe,

We really appreciate you taking the time to review our service.

It's great to hear that we exceeded your expectations and we look forward to working with you in the future.

Thank you.

Utility Bidder

Rated 5 out of 5 stars

Great Service

Got good advice as usual from George Ogilvie to help me secure suitable gas and electric contracts.

19 December 2025
Unprompted review
Utility Bidder logo

Reply from Utility Bidder

Hello James,

We really appreciate you taking the time to review our service.

It's great to hear that we exceeded your expectations and we look forward to working with you in the future.

Thank you.

Utility Bidder

Rated 5 out of 5 stars

Very Helpful & Easy To Deal With - Matthew Burke

We have just used Utility Bidder for the first time to renew our electricity contract. Very simple and clear process from start to finish - quick website enquiry followed up by an almost immediate response from Matthew Burke. Matthew was very helpful and straightforward and agreed us the best deal we could find. Costs and contract details all explained fully and transparently.
Would recommend to anyone looking to renew.

18 December 2025
Unprompted review
Utility Bidder logo

Reply from Utility Bidder

Hello Gareth,

We really appreciate you taking the time to review our service.

It's great to hear that we exceeded your expectations and we look forward to working with you in the future.

Thank you.

Utility Bidder

Rated 5 out of 5 stars

Fantastic Company!

We have been working with Utility Bidder for a number of years. They have helped us with our portfolio of properties and ensured they are providing us with the best rates, alongside excellent customer service during every single contact.
Their professionalism is astounding and ensure any queries or problems are resolved promptly and keep us in the loop throughout every step.
In particular Leah and Steve are our main points of contact and I cannot express our gratitude enough for their continued support to us whenever it is required.

18 December 2025
Unprompted review
Utility Bidder logo

Reply from Utility Bidder

Hello Alick,

We really appreciate you taking the time to review our service.

It's great to hear that we exceeded your expectations and we look forward to working with you in the future.

Thank you.

Utility Bidder

Rated 5 out of 5 stars

Great service

We have been with Utility Bidder for a few years now and have been very happy so far. They certainly make easy what would otherwise be a very stressful and time-consuming exercise organising utility contracts.
The service provided by George Ogilivie is exceptional. He is professional, knowledgeable, extremely efficient and willing to advise. Always a pleasure to work with him.
Well done Utility Bidder! Keep up the good work.

11 December 2025
Utility Bidder logo

Reply from Utility Bidder

Hello,

We really appreciate you taking the time to review our service.

It's great to hear that we exceeded your expectations and we look forward to working with you in the future.

Thank you.

Utility Bidder

Rated 5 out of 5 stars

Great ride

Warm approach. Willingness to repeat what I didn't understand the first time. Openness and helpfulness! Great service! Thank you

17 December 2025
Utility Bidder logo

Reply from Utility Bidder

Hello Anita,

We really appreciate you taking the time to review our service.

It's great to hear that we exceeded your expectations and we look forward to working with you in the future.

Thank you.

Utility Bidder

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