They have sold their vehicle finance department to a company we can’t get hold of from the 30may 2026 .. anybody going through any trouble too?
Company replied
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See what reviewers are saying
I highly recommend these guys, absolutely amazing from start to end. Guided me through the whole process. Zuhaib was absolutely amazing and found exactly what I asked for. Make it so easy for me.... See more
Company replied
Over a year since I signed up and I have had no problems whatsoever. As long as you continue to make the agreed payments, everyone is happy. Prompt reminders before payment is due and I'm sure if som... See more
Company replied
Purchased my car with v12 finance about a year ago now. Not had any issues whatsoever and can’t fault them at all. They helped me to get a car that I otherwise wouldn’t have been able to afford. Makes... See more
Company replied
Company details
Written by the company
V12 Vehicle Finance, a trusted partner in your car-buying journey, offers finance to suit your needs. With a commitment to customer service, we help our customers fund their cars with confidence. Our expert team understands the importance of every purchase, ensuring a smooth and efficient financing process. From flexible terms to competitive rates, we strive to make car ownership easy and enjoyable. Join thousands of satisfied customers who have experienced the convenience and excellence of V12 Vehicle Finance.
Contact info
United Kingdom
- v12vf.co.uk
4.4
Excellent
789 reviews
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I had to sign my application 3 times as…
I had to sign my application 3 times as there was an error on the system and then there was an admin error. I don't know if this was because it was during the Christmas holidays but very unusual 🤔
20 January 2025
Reply from V12 Vehicle Finance
Hello Sandra, thank you for taking the time to give your feedback. We’re sorry to hear V12 Vehicle Finance hasn’t met your expectations. We value all feedback received so that we can continually improve our products and services. We will pass this on to the relevant team for consideration when launching future products.
Kind regards, Emily
Reply from V12 Vehicle Finance
Hi Eoghan, thank you for taking the time to let us know how we did. We hope you have a great day!
Many thanks, Emily
Trouble free finance
Excellent trouble free application with rates in line with market conditions.
Application completed on line including signing of documents, full trouble free service with payment released in 3 days allowing collection of car in 1 week 👊
19 January 2025
Reply from V12 Vehicle Finance
Hi Blayne, we strive for 100% satisfaction, and it is great to see you had such a positive experience at V12 Vehicle Finance. Thank you for taking the time to leave this review.
Many thanks, Emily
The car loan finance was easy to…
The car loan finance was easy to arrange It was hassle free and took no time at all to arrange the whole process and that really made my day as I got the car as quickly as I wanted it and it was the best vehicle that met all my expectations
18 January 2025
Reply from V12 Vehicle Finance
Hi, we're glad you had such a wonderful experience with us! We hope you have a lovely day.
Many thanks, Emily
Reply from V12 Vehicle Finance
Hi, we're glad you had such a wonderful experience with us! We hope you have a lovely day.
Many thanks, Emily
Was very good and no stress at all
15 January 2025
Reply from V12 Vehicle Finance
Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
Many thanks, Emily
Reply from V12 Vehicle Finance
Hi Jayne, thank you very much for taking the time to leave us a 5-star review, your feedback is important to us. We're really happy to hear that you have been impressed with our service.
Many thanks, Emily
Reply from V12 Vehicle Finance
Hi Jacob, thank you for taking the time to let us know how we did. We hope you have a great day!
Many thanks, Emily
Smooth and efficient
6 January 2025
Reply from V12 Vehicle Finance
Hi Nisar, we're glad you had such a wonderful experience with us! We hope you have a lovely day.
Many thanks, Emily
That answers the question I asked
That answers the question I asked, but I could trade my car in and replace the finance on a new vehicle. That’s all I was asking.
6 January 2025
Reply from V12 Vehicle Finance
We’re sorry you’ve run into some problems David. We’ve tried to contact you but have had no luck. Please call us on 0330 303 0568 and we’ll do the best we can to help.
Kind regards, Emily
The staffs are very friendly
The staffs are very friendly, helpful and knowledgeable. Excellent customer relations.
6 January 2025
Reply from V12 Vehicle Finance
Hello Eduardo, thanks for your comment. We’re pleased to hear you’re happy with our service.
Many thanks, Emily
Reply from V12 Vehicle Finance
Hi Peter, we are very happy we could provide you with a positive experience! Thank you for leaving this review.
Many thanks, Emily
Reply from V12 Vehicle Finance
Hi Kevin, thank you for taking the time to let us know how we did. We hope you have a great day!
Many thanks Callum
Reply from V12 Vehicle Finance
Hi Michael We strive for 100% satisfaction, and it is great to see you had such a positive experience at V12 Vehicle Finance. Thank you for taking the time to leave this review.
Many thanks Callum
Helpful
I obtained this deal from matchme car finance. It was quick well explained and executed with no hold ups.
21 December 2024
Reply from V12 Vehicle Finance
Hi Robert, We strive for 100% satisfaction, and it is great to see you had such a positive experience at V12 Vehicle Finance. Thank you for taking the time to leave this review.
Many thanks Callum
Deeply Disappointed
Deeply Disappointed – Lack of Empathy and Poor Communication
I am grossly disappointed with V12 Finance’s handling of my situation. After mistakenly setting up my car finance direct debit from a savings account (which doesn’t permit direct debits) instead of my current account, the first payment in a five-year contract failed. I would have expected some understanding or, at the very least, sufficient effort to notify me before taking punitive action.
What V12 Finance did instead was appalling. Despite prior correspondence via post, they chose to communicate this issue by calling once while I was at work, instead of using additional methods like email or post to ensure I was aware. As a result, I was completely in the dark until they reported the missed payment to a credit agency, causing my credit score to plummet by over 150 points.
This is incredibly disheartening, especially given that my intent with taking car finance was to build my credit score—not to destroy it due to what was a correctable error. When I contacted V12 Finance to explain and rectify the situation, I was met with a cold response that "nothing can be done."
The sheer lack of empathy, unwillingness to address my concerns, and poor communication are shocking. I deeply regret choosing V12 Finance and would not recommend them to anyone. Their lack of consideration for customers and failure to take basic steps to communicate during such a critical issue are unacceptable.
27 October 2024
Unprompted review
Reply from V12 Vehicle Finance
Hello, thank you for your feedback; we’re sorry to hear V12 Vehicle Finance hasn’t met your expectations. This is something we take extremely seriously. We would like to chat to you about this and find out how we could have made the experience better for you so please call us on 0330 303 0568. We value all feedback received and only ever ask genuine customers to leave reviews for us so that we can continually improve our products and services.
Kind regards, Emily
Fast
Fast, efficient, friendly customer service, very good interest rate, easy to contact.
7 January 2025
Reply from V12 Vehicle Finance
Hi Iain, we're so happy we were able to help you out! Thank you for leaving this review.
Many thanks Callum
Good customer service and customer care…
Good customer service and customer care support, quick and reliable delivery service
6 January 2025
Reply from V12 Vehicle Finance
Hi Muhidin, we're so happy we were able to help you out! Thank you for leaving this review.
Many thanks Callum
Reply from V12 Vehicle Finance
Hi Isioma, we're glad you had such a wonderful experience with us! We hope you have a lovely day.
Many thanks Callum
The service was fantastic from start to…
The service was fantastic from start to finish, no hassle at all. Everything was very straight forward
6 January 2025
Reply from V12 Vehicle Finance
Hi Mark, we are very happy we could provide you with a positive experience! Thank you for leaving this review.
Many thanks Callum
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