Beautifull lamp.I have waited long for…
Beautifull lamp.I have waited long for it, but when I asked about the delivery I allways get quick answers from the Vaalea-team.
7 June 2024
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Reply from Vaalea
Thank you for your review! We're pleased to hear that you found our service to be very good and accurate. Providing our customers with reliable and high-quality service is our top priority. We appreciate your feedback.
Best regards,
Tanja
Beautiful and in time.
My tooy lamp was delivered with care and help from the support team in time! Thank you, what a beautiful light.
12 April 2024
Reply from Vaalea
Thank you for your kind words! We're delighted to hear that your TooY lamp arrived promptly and that you're enjoying the lamp. We appreciate your support.
Received a lamp without it’s cover
Received a lamp without it’s cover, which was not how it was advertised. No responses to emails or calls.
Not advised
26 March 2024
Reply from Vaalea
We apologize for the long response time and the inconvenience you've experienced. Your feedback is important to us, and we're sorry to hear about the issue with the lamp cover.
We will contact you shortly with a solution!
Best regards,
Tanja from Vaalea
Reply from Vaalea
Hi Annet
Thank you for your kind words! We're delighted to hear that you had a positive experience with our service. Customer satisfaction is our top priority, and we're thrilled to have met your expectations.
Kind Regards,
Tanja
Broken glass, finally replacement
My lamp has 6 glass bubbles and arrived with one broken glass. It was promised to send a new one. After 2 weeks I asked if it was sent, no answer and no glass. Now its to late for retoure.
Amendment:
Finally it was solved. So I change my review from 1 to 4 Stars. Thanks!
1 February 2024
Unprompted review
Reply from Vaalea
Hi Jana. Rasmus who has the shop and is the only employe is sick in a longer term, so we are trying to help the best we can in this period, but there are cases like yours which we first can solve when we here from you. Can you sent your claim to info@vaalea.dk and we will look at this as soon as possible, and sorry for the inconvenience
Beautiful designproduct and good…
Beautiful designproduct and good personal service. I’ll find vaalea again with our next shopping.
6 January 2024
I didn’t received my order
I don’t get any reply from customerservice or DM by Insta. I placed an order 21st of December, but received no shipment information. They say shipment between 2-4 days. It’s a scam..
12 January 2024
Unprompted review
Reply from Vaalea
Im sorry that you think our site is scam.
I can't find any contact by mail or phone to our customer service. True we have missed the DM on instagram. We expect to ship the lamps on Monday or tuesday.
Hurtig levering og god kvalitet
22 November 2023
Very satisfied
We ordered the Secto Octo lamp three weeks ago and have already received it. Ordered on this site because the lamp was considerably cheaper than in the Netherlands.
You will be informed by email when the lamp will be delivered.
We are extremely happy with our purchase.
11 November 2023
Unprompted review
Order not received
I ordered 2 lights with a delivery time of 7-10 days already a month ago. I still have not received anything. The helpdesk already promised me 2x that the lights would be shipped the next Wednesday… now they are not even answering anymore :-(
14 October 2023
Unprompted review
Reply from Vaalea
We sorry that we haven't been able to ship the products as expected. We always try to deliver as far as possible or at least inform about the delay. We haven't been doing our job as we should this time, and for that we are sorry!
Regards
Rasmus Stuhr
Quick shipment, good customerservice
The lamp I ordered arrived in the Netherlands in less than one week after I ordered the item. My question was answered quickly and adequate by the customerservice. Happy with my new lamp.
2 November 2023
Unprompted review
It was fast delivery…
It was fast delivery and super easy website to navigate. Great selection of products.
8 July 2022
We ordered three different lamps from…
We ordered three different lamps from Vaalea Dk. In the beginning there were some small challenges with the communication, but after we received the contact from Rie @Vaalea everything went really smooth and well!
A big thank you to Rie and Rasmus!! We are really happy with all three products!!
23 May 2022
Unprompted review
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