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3.2
1 review
No history of asking for reviews
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In order to register you need a username that can be found on previous correspondence. If you don't have previous correspondence, because you have moved from another part of the UK, you can't register. Catch-22.
If you phone the helpline on behalf of an elderly person who is hard of hearing and not used to Scottish accents, they won't even give you advice on how to get round the catch-22.
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Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
