I was helped by Emma regarding a hole in the sole of my loafers, and she was so kind and helpful! They offered me 30 euros off shoe repairs or 20% off my next purchase, which is more generous than wha... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was really pleased with my customer service experience with Lucy today. I ordered some shoes about a year and a half ago but only wore them once before realizing they were broken when I went to wear... See more
Company replied
Although I had to contact customer services because my shoes were already coming away from the sole after 2 months, Sofie was excellent. Calm, kind and responsive. I was offered a full refund and tips... See more
Company replied
I appreciate the fact that the chat is available 24/7, and it’s a big plus that, beyond the screen, we’re talking to a real person rather than an AI agent. Great experience! Emma provided the informa... See more
Company replied
Company details
Written by the company
Vagabond was founded in the late 60’s and originally only produced men’s shoes. So much has happened since. In the 80’s Vagabond’s young entrepreneurs-to-be fell in love with the brand and were entrusted with its transformation. In the beginning the design office was located in Portugal and in Italy, close to the world’s best knowledge of shoemaking. In 1993 Vagabond moves back to Varberg, Sweden, to set up a full workshop for prototypes, most likely one of its kind in Northern Europe.
Contact info
Birger Svenssons Väg 36, 43240, Varberg, Sweden
- +46340541200
- customercare@vagabond.com
- vagabond.com
4.4
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Vagabond Shoemakers
Dear Carwan! Thank you so much for your kind words, we are so happy to hear that you received good assistance from our Customer Care!
Warm welcome back!
Best regards,
Vagabond Shoemakers
The online chat was super helpful
The online chat was super helpful. Thank you very much!😊
22 January 2026
Unprompted review
Reply from Vagabond Shoemakers
Dear Diana! Thank you for sharing. We are so happy to hear that you got the help needed from our chat.
Welcome back!
Best regards,
Vagabond Shoemakers
Fast customer service and simple…
Fast customer service and simple process to return my purchase as it was not the right fit. However I brought a different one and it was so pretty!
21 January 2026
Unprompted review
Reply from Vagabond Shoemakers
Thank you Tizzy, for leaving a review. We are so happy you got fast and effective help!
Welcome back!
Best regards,
Vagabond Shoemakers
Reply from Vagabond Shoemakers
Thank you, Clementina, for your kind words! We appriciate it and look forward in welcoming you back to shop with us!
Best regards,
Vagabond Shoemakers
Customer support
I've had Dorah boots for 1 year when the soles started cracking really bad. When I decided to complain, 1.5 year had passed since my buy. They had great customer service and gave me the chance to choose a new pair of shoes for the same price I had paid, which surprised me positively. Of course it's unfortunate that the first shoes broke so fast, but at least they remediated the issue very efficiently.
18 January 2026
Unprompted review
Reply from Vagabond Shoemakers
Dear Victoria! Thank you for leaving your review, we are so happy to hear that we were able to assist you in the matter and we hope you will enjoy your new pair.
Welcome back!
Best regards,
Vagabond Customer Care
Very quick response and knowledgeable…
Very quick response and knowledgeable customer service. Clearly a live person!
17 January 2026
Unprompted review
Reply from Vagabond Shoemakers
Hi Tracey! Thank you so much for your feedback, we are so happy to hear that you enjoyed our live chat - with a live person!
Welcome back!
Best regards,
Vagabond Customer Care
Victoria of Vagabond was very helpful…
Victoria of Vagabond was very helpful in an exchange of boots. This will be my second pair of Hedda booties. Love the quality of the footwear.
15 January 2026
Unprompted review
Reply from Vagabond Shoemakers
Dear Grace. Thank you for your kind words!
We’re delighted to hear that Victoria was able to help you with the exchange and that you’re enjoying your Hedda boots. It’s wonderful to know you love the quality of our footwear.
Welcome back!
Best regards,
Vagabond Shoemakers
The soil really fell apart.
I owe 10 pairs of Vagabond shoes, and mostly it is good quality. But I agree with all reviews about a situation, when you need a refund or replacement, and contact support service. It is horrible. I bought the pair Vagabond Shoemakers Frances Leather Penny Loafer and wore it occasionally, not more than 10 times. Imagine my surprise when I discovered a huge crack and multiple holes in the sole! Yes, two years have passed since the purchase, but the shoes obviously in perfect condition. The manufacturer refused to review my case and offered only 20% discount for purchase in their store. But I do not need a new pair of shoes or a discount. The soil really fell apart.
15 January 2026
Unprompted review
Reply from Vagabond Shoemakers
Dear Sera! Thank you for your feedback. We’re sorry to hear that your experience with our customer service did not meet expectations.
We’d like to kindly clarify that all purchases are covered by our terms and conditions, which are agreed to at the time of purchase and form the legal basis for how claims, refunds, and replacements are handled. These terms define warranty periods and our obligations, and once this period has passed, we are unfortunately limited in what we can offer.
We always aim to be fair and transparent within these guidelines and, when possible, may offer goodwill gestures as a courtesy. We appreciate all feedback, as it helps us continue to improve our service.
Best regards,
Vagabond Shoemakers
Live chat service
Great idea with live chat customer service in advance of purchase. Very quick and helpful. Sure beats the robots.
12 January 2026
Unprompted review
Reply from Vagabond Shoemakers
Thank you, Siri, for your wonderful words regarding our personal assistance! That is a fantastic review!
Welcome back!
Best regards,
Vagabond Shoemakers
Very quick reply
Very quick reply answering my question regarding the shoe size.
11 January 2026
Unprompted review
Reply from Vagabond Shoemakers
Dear Andrea! Thank you for letting us know you received helpful information in your contact with out Customer Care.
Hope to wish you welcome again someday!
Best regards,
Vagabond Shoemakers
Amazing customer service
Amazing customer service. So fast and so helpful.
Thank you!
11 January 2026
Unprompted review
Reply from Vagabond Shoemakers
Hi Taran!
Thank you for letting us know. We aim to be both!
Welcome back!
Best regards,
Vagabond Shoemakers
Celine the customer service agent was…
Celine the customer service agent was awesome she needs a raise fo sure - straight to the point, helped me with my boots I received scratched …
Their boots are awesome by the way 💅🏼
Check them out
9 January 2026
Unprompted review
Reply from Vagabond Shoemakers
Dear Cac! Thank you for leaving this wonderful review about our colleague Celine. We will let her know!
Hope to see you again with us soon!
Best regards,
Vagabond Shoemakers
Reply from Vagabond Shoemakers
Thank you, Wendy, for your kind words!
We hope to see you back with us.
Best regards,
Vagabond Shoemakers
I had an issue with the return of a…
I had an issue with the return of a package so i contacted them and they offered solutions and did what was needed to resolve it!
9 January 2026
Unprompted review
Reply from Vagabond Shoemakers
Thank you so much for letting us know that you got the help needed, Siméon!
We hope to see you with us again!
Best regards,
Vagabond Shoemakers
The live chat is super helpful
The live chat is super helpful, I placed and order and forgot to add my apt number. Sofie the customer service person on live chat responded within seconds and was able to adjust my address seamlessly. She was very helpful and I am grateful she was able to make the update to my address so quickly
9 January 2026
Unprompted review
Reply from Vagabond Shoemakers
Dear Taylor! Thank you so much for taking the time to review your contact with Sofie, we will be sure to let her know!
Welcome back!
Best regards,
Vagabond Shoemakers
I had a pair of faulty boots
I had a pair of faulty boots, and with an order number and a photo, within minutes I had a replacement pair on the way. Absolutely outstanding!
9 January 2026
Unprompted review
Reply from Vagabond Shoemakers
Dear Rachel!
Thank you for leaving a review! We are so happy to hear that you are satisfied with the help!
Welcome back!
Best regards,
Vagabond Shoemakers
Reply from Vagabond Shoemakers
Dear Selina!
Thank you for letting us know, and we hope to be able to wish you a warm welcome back.
All the best,
Vagabond Shoemakers
Helpful on Return
Emma from Customer Care was very helpful in processing my return! Thank you.
7 January 2026
Unprompted review
Reply from Vagabond Shoemakers
Hi there Nancy!
Thank you so much for letting us know that you had good help in Emma, we will be sure to let her know.
Welcome back!
Best regards,
Vagabond Shoemakers
I love this company
I love this company. I usually buy Kenova boots - I am on my fourth pair. Lovely leather - and very decently priced.
10 September 2025
Unprompted review
Reply from Vagabond Shoemakers
Hi Ljiljana,
Thank you for your kind words!
We’re happy to hear you love the Kenova boots and truly appreciate your continued support 😊
Regards,
Vagabond Shoemakers
My pair of shoes had an issue in the…
My pair of shoes had an issue in the sole 6 months later (mistake in production probably). The same day, Lucy helped me get a new one. Super nice
6 January 2026
Unprompted review
Reply from Vagabond Shoemakers
Hi Muhsin,
Thank you for sharing your experience!
We’re glad Lucy could help you and we'll be sure to let her know 😊
Regards,
Vagabond Shoemakers
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