Vagaro Reviews 

Stay away from vergaro

I usually do not leave negative reviews, but after working with Vagaro for three years, I feel I need to share my experience.

Over the past year, things have become extremely frustrating, especially when it comes to payments. Several times, my payments were placed on hold without any clear explanation. I had to call customer service repeatedly, and unfortunately, the support was not helpful. Each person gave me a different answer, and after waiting days, my deposits were still short by thousands of dollars.

I signed up for instant pay to avoid delays, but even then my account was placed on hold again, and I could not access my funds. When I called to get answers, I was placed on hold for hours, transferred around, disconnected, and still never received a clear explanation. One representative, Jonathan, was extremely rude and threatened to hang up on me while I was simply trying to understand where my missing money was.

The biggest issue is the chargeback system. When clients dispute charges, Vagaro does not seem to properly investigate anything. Even when I provide strong evidence such as signed consent forms, driver’s licenses, appointment history, and video camera footage from my clinic, they still automatically give the money back to the customer. It feels like business owners are guilty no matter how much proof is submitted.

What makes it worse is that they do not properly notify you during the process. You constantly have to monitor your phone, reports, and account yourself just to find out a chargeback was completed and money was removed from your account. No one reaches out to explain anything, and there is no real support for small businesses.

I have personally lost over $10,000 in chargebacks despite having clear evidence proving services were performed. At times, it honestly feels like some customers know how easy it is to manipulate the system by receiving services and then filing chargebacks afterward.

As a small business owner, this is devastating. Vagaro may seem affordable for booking services, but I would strongly recommend staying away from their payment processing system. Between held funds, missing payments, poor customer support, and chargeback handling that heavily favors customers without proper investigation, this platform has caused major financial stress for my business.

Small business owners deserve protection too.

Liam was friendly, professional and explained everything well, from adding services to how to use the Card Processing System.

I was able to set up my Vagaro page with ease.

Thank you!

Carl has been amazing over the last few months helping me with my services and prices. He’s gone above and beyond, always patient and clear, and made sure I got everything sorted without stress. Couldn’t recommend him enough.
Sarah

All I can say is wow what an amazing service I have had. Jack was there at the end of every message going above and beyond I can not thank him enough. He took away the stress and that for me is priceless. Thank you so so much. I can’t believe I stayed with Fresha so long xxx

Every seemed like it was going well until they disappeared. Had to do two demos for some reason but seemed promising so went along with it. We were ready to sign up and then they stopped responding to our emails and didn’t follow up. Very disappointing but perhaps a good omen as that lack of service or follow up would most certainly show up when we were committed

I’ve been with Vagaro for years and the level of support with their merchant services is disgusting. We recently had a situation where a lot of our clients were double charged. This was a situation that did not show itself during checkout. It actually said payments were not going through and the amount of headaches I’ve had dealing with their customer service team is incredible. Days went by without responses or even a touch of urgency to get this corrected.. We are now in the process of switching our processing provider. Good luck.

Liam is amazing.. he’s always on the phone trying to help us… with the new updates you have done we’ve had quite a few issues and he’s been helping a lot… we really appreciate his help.

Liam has been great and very reliable and helpful and always gets back to you promptly if you have any questions or issues about the system. Really pleased I changed from Pabau to Vagaro a much better system and having a consistent person that can always help you is so good!

We’ve been using Vagaro In Salon for around a year and it’s become an essential part of how we run the business. From tracking our teams performance (KPIs) to marketing to our monthly newsletter.
The reporting is useful, and it’s made managing the day to day bits a lot smoother.

A special mention to Liam Kirby, he’s been absolutely brilliant. Knowledgeable, responsive, and genuinely invested in making sure the system works for our specific needs. Whenever we’ve had a question or needed guidance on getting more out the platform, Liam’s been there. That level of support makes a massive difference when you’re running a busy salon.
Would recommend to any salon owner that’s looking for a booking and business management system that actually delivers. Dead easy to get started.

I rarely leave negative reviews, but my recent experience with Vagaro Merchant Services has been extremely disappointing and unnecessarily stressful.

What should have been a simple verification and payment holding process turned into days of frustration, multiple emails, and hours on the phone with at least three different representatives , yet the issue still remains unresolved.

As a small business owner, having funds placed on hold without clear communication or efficient resolution creates unnecessary financial and operational stress. Every time I contacted support, I received Honestly, this experience has pushed me to strongly consider moving to GlossGenius or another platform with more transparent and responsive merchant support.

Practical, easy, and functional

Great value and really good support. We’ve just had a new website designed by Estera and the whole process was straightforward and enjoyable. She was great to deal with and gave me confidence from the start that we’d end up with something really good.

I just wanted to say a big thank you to Carl for all his help setting up Vagaro for me. He made the whole process so much easier and less stressful, and was always patient and supportive whenever I had questions. I really appreciate the time and effort he put in—couldn’t have done it without him! 😊

This service was downloaded for a free trial. When I tried to cancel, it did not go through properly and billing was still attempted. Thankfully, it triggered an alert and was not processed.

I contacted support to make sure they would not attempt to bill me again and to close my account.

I spoke with Obi, who had one of the worst attitudes I’ve experienced in customer service. He confirmed that if I ever used Vagaro again, they would attempt to charge me for a service I have not used.

I explained clearly that I have no intention of using the service now, but if I ever considered it in the future, I should not be billed for something I never used. He refused to understand or help.

When I asked for a supervisor, he said he would “put me back in the queue.”

Unacceptable.

They created a billing issue, failed to resolve it, and then handled it with complete indifference.

I would not use this service again.

The team at Vagaro here in the UK are simply brilliant. Owen has been so helpful when I explained what I required from an online booking and payments platform to be embedded as an external “add on” to my site. He has taken the time to go through what can be done - all of which has been amazing, and been very patient when I have had questions. So far Vagaro has been working really well for me and compared to what I had before it’s much easier to navigate- I wish I had it earlier! Would highly recommend Vagaro and its UK team!

Beautiful site. Happy to switch over from Scedulicity years ago.

I've just moved from Fresha due to constant hidden pricing and waiting weeks for response to emails. With Carl at Vagaro I get a WhatsApp response within the hour, day or night. The customer service is exceptional and they set the whole app up for you and moved all existing data from your current booking system. The transition was near flawless. Can't recommend enough🙂

I’ve been working with Estera for my website and she is just fabulous. Patient, creative, helpful and very punctual. I love her work and am grateful for her support and hard work. Thank you Estera xx

Great platform, amazing customer service.