The picture advertised looked much higher quality than the actual light fixture. I was astonished to find how poor the quality was - a cheap wood painted tin and a thin plastic cover, imported from... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered some sconces that needed to fit is specific space. I was unable to determine all the measurements from the spec sheet in the product description. Once the company responded with the measur... See more
Company replied
The banner for the company’s website advertises “hassle free returns.” This is FALSE ADVERTISING. Returns are important when ordering a lamp because you can’t be sure of size and color fit until y... See more
Company replied
The light fixture took a month to arrive, as apparently it is shipped via ocean cargo from China. Customer service is also based in Asia, but was responsive via email within 24 hours. The installati... See more
Company replied
Company details
Written by the company
Vakkerlight is a modern lighting destination offering curated collections of pendant lights, chandeliers, wall sconces, floor lamps, and outdoor fixtures for residential and commercial spaces. We believe lighting is more than illumination — it's the soul of a space. Every fixture in our collection is selected for its ability to transform a room, blending artisan craftsmanship with contemporary design sensibility. From hand-carved alabaster stone lamps to statement chandeliers and weather-resistant outdoor lighting, our range spans classic elegance to clean modern simplicity. With over 100,000 homes worldwide trusting Vakkerlight, we are committed to helping homeowners, interior designers, and architects find the perfect light for every vision. Our team offers personalized guidance, bespoke lighting consultations, and full 3D visualization support for custom projects. We stand behind every product with a one-year warranty, complimentary standard shipping, and a dedicated customer service team ready to help at every step. Light up your world — one room at a time.
Contact info
1520 Caton center Dr. Suite L-M, 21227, Baltimore, United States
- 800-715-2593
- info@vakkerlight.com
- vakkerlight.com
2.6
Poor
370 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Vakkerlight
Hi
I am truly sorry for the frustration the wait has caused you. We completely understand that waiting for a beautiful new light can be exciting, and any delay is disappointing.
I want to reassure you that your order is actively in transit. We have sent a detailed email to you with the full tracking history and estimated arrival milestones so you can monitor its journey. Your package is currently being handled by our ocean freight partner to ensure its safe arrival, and it is on track to reach you soon.
Our team is monitoring your shipment daily. If you have any further concerns, please reply to our email, and we will be happy to assist you immediately. Thank you for your patience!
Best regards,
Tammy
Customer Service Team
We don’t have the lights yet…
We don’t have the lights yet…. It is hard to give a score. On April 22nd, we got a note that FedEx would ship the lights to us - BUT the information still says that they have a label but do not yet have the lights. Please get us the lights and this rating may change.
22 April 2026
Reply from Vakkerlight
Dear Carol,
Thank you for your feedback. We completely understand that it's difficult to provide a score before receiving the products.
Regarding your shipping concerns, I would like to clarify that a detailed tracking history has been sent to your email address. The current "Label Created" status on FedEx is because your order is shipped via Sea Freight. The package is currently in transit across the ocean. Once the container arrives at the local port and clears customs, FedEx will pick it up and the tracking information will begin to update immediately.
We are monitoring your shipment closely and will do our best to ensure it reaches you as soon as possible. We hope that once you see the quality of the lights, your experience will be much improved!
Best regards,
Ling
Customer Service Team
Super helpful team
Support team was super helpful when I asked about sizing, kinda saved me from ordering the wrong one lol.
19 April 2026
Unprompted review
Reply from Vakkerlight
Dear Customer,
Thank you so much for the wonderful 5-star review!
We are thrilled to hear that our support team was able to assist you with the sizing and ensure you got the perfect fit for your space. "Saving" a project from the wrong size is exactly what we are here for!
Your kind words mean a lot to us and serve as great encouragement for our team to keep providing the best service possible.
We can't wait to see how the fixture looks in your home! Please don't hesitate to reach out if you need anything else in the future.
Warm regards,
Ling
Customer Service Team
Reply from Vakkerlight
Hi Joseph,
We are sincerely sorry for the concern caused by the wait time.
We would like to clarify that your package is currently still in normal transit. Because our fixtures are shipped via international freight, the tracking information sometimes takes longer to update on the carrier's website while the package is moving across the ocean.
We have already sent a detailed email to your address (jsuttnersf@gmail.com) with the comprehensive tracking history and the current location of your light. Please kindly check your inbox (and your spam folder) for these details.
Please rest assured that we are monitoring your shipment daily and will ensure it reaches you safely. If you have any further questions, please feel free to reply to our email directly.
Best regards,
Miya
Customer Service Manager
All three fixtures had scratches that…
All three fixtures had scratches that luckily we could stain to match. I would expect better quality control for the price. They are beautiful though.
21 April 2026
Reply from Vakkerlight
Hi David,
Thank you so much for your feedback. We are thrilled to hear that you find the fixtures beautiful, but we are sincerely sorry that all three items arrived with scratches. This is certainly not the standard we strive for.
To help us make this right, could you please send photos of the scratches to our support email at info@vakkerlight.com? Once we have confirmed the details through your photos, we will:
Optimize our packaging: We will immediately coordinate with our factory to improve our protective packaging to prevent this from happening again.
Provide a solution: We will offer you a fair resolution (such as a partial refund or compensation) for the inconvenience you experienced.
We appreciate you taking the time to "stain to match," but we want to ensure you are 100% satisfied with your purchase. We look forward to hearing from you soon!
Best regards,
Miya
Customer Service Manager
Worth the wait
There was a bit of wait for shipping but I knew that going in, and when it arrived it was worth it. Everything looked clean and well finished.
24 April 2026
Unprompted review
Reply from Vakkerlight
Hi Li,
Thank you so much for your 5-star review! 🌟
We truly appreciate your patience and understanding regarding the shipping timeframe. Our goal is always to ensure that when our products arrive, they are "worth the wait."
Hearing that you found everything "clean and well finished" means the world to our production team. We hope this new addition brings a beautiful glow to your home for years to come!
Best regards,
Miya
Vakkerlight Customer Service Team
Positive customer service experience
I ordered some sconces that needed to fit is specific space. I was unable to determine all the measurements from the spec sheet in the product description. Once the company responded with the measurements needed, it became clear that they would not work for me. They agreed to cancel the order and give me a full refund. While I never saw the actual product to determine the quality, I did appreciate the fact that they allowed for a full refund even after the order was placed. Keep in mind that due to the time difference, emailed responses to inquiries can take 12-24 hours.
17 April 2026
Unprompted review
Reply from Vakkerlight
Dear Jennifer Moyers,
Thank you for taking the time to share your experience with us.
While we are glad to hear that our team was able to provide the precise measurements needed and assist you with a smooth cancellation and full refund, we noticed the 3-star rating. We always strive to provide a 5-star experience, and we apologize if the 12-24 hour response time caused any inconvenience. Since our teams operate across different time zones, we appreciate your patience in allowing us that window to provide accurate technical details.
We would love the opportunity to provide you with high-quality lighting in the future that fits your space perfectly! If there is anything else we can do for you, please don't hesitate to reach out.
Best regards,
Ling
Customer Service Team
Never received it
15 April 2026
Reply from Vakkerlight
Dear Heather Pollak,
Thank you for reaching out. I completely understand your concern regarding the delivery of your package.
Upon checking our records, I can confirm that your order V107690 is currently in transit and proceeding normally. We have sent a separate email to you containing the detailed tracking history and link so you can monitor its progress.
Please rest assured that we are keeping a close eye on your shipment to ensure it reaches you safely. If you have any further questions or need additional assistance, please do not hesitate to contact us.
Thank you for your patience and support.
Best regards,
Miya
Vakkerlight Team
I had a great experience with Vakkerlight’s 3D model support
I had a great experience with Vakkerlight’s customer service. The team was responsive, helpful, and did their best to support my urgent project needs. Even when there were limitations, they communicated clearly and kept me updated. I really appreciate their effort and professionalism — it made the whole process much smoother. Thank you!
18 April 2026
Unprompted review
Reply from Vakkerlight
Hi,
Thank you so much for your kind words and thoughtful feedback.
We’re truly grateful for your support and are so happy to hear that you had a great experience with our 3D model support and customer service. It means a lot to us to know that our efforts helped make your project process smoother.
Your understanding, patience, and recognition are sincerely appreciated. Feedback like yours encourages our team to keep doing our very best every day.
Thank you again for your trust and support. We’re always here if you need anything in the future.
Warm regards,
Tammy
Customer Service Team
Customer Service Dream Team
The Vakkerlight customer service team has been the most helpful and dedicated team that I have ever worked with in my 30+ years of online shopping. After purchasing a beautiful light fixture from Vakkerlight, I confessed that I had planned to customize it but I was running into problems. The Customer service was responsive and came up with a creative solution that allowed me to "re-engineer" the light of my dreams. Every person at Vakkerlight seemed truly commited to making me happy.
15 April 2026
Unprompted review
Reply from Vakkerlight
Dear Cynthia D.,
Reading your review has honestly left our entire team blushing! To be recognized as the most helpful team in your 30+ years of online shopping is an incredible honor that we don’t take lightly.
We absolutely loved working on that "creative solution" with you. At Vakkerlight, we don't just see ourselves as a lighting store, but as partners in helping you create your dream home. Knowing that our collaboration allowed you to "re-engineer" the light of your dreams is exactly why we do what we do!
Every member of the "Dream Team" here sends their warmest thanks. Your happiness is truly our greatest reward.
Warmly,
Miya
Vakkerlight Team
I found the perfect light
I found the perfect light, purchased 2 separate orders inadvertently. The team at Vakkerlight.com notified me right away, to see if this was in error, which it was. I was refunded immediately. Staff was curteous and very helpful. I appreciate that in online vendors.
13 April 2026
Unprompted review
Reply from Vakkerlight
Dear Joyce Kramer,
Thank you so much for your kind words! We are thrilled to hear that you found the "perfect light" for your space.
Detecting that duplicate order was just a standard part of our commitment to our customers—we always want to ensure your shopping experience is smooth and error-free. We’re glad we could catch it early and process your refund immediately.
Honest and proactive service is at the core of what we do at Vakkerlight, and it means a lot to our team to see that effort appreciated. We can’t wait for you to receive your lights and see them illuminated in your home!
Warm regards,
Miya
Vakkerlight Team
For those trying to get a refund
For those trying to get a refund, it won't happen. Vakkerlight still owes me over $600. They are stealing. End of story. These polite replies are nonsense and must be AI generated.
V101053 is the order number
1 March 2026
Unprompted review
Reply from Vakkerlight
Hi Shannon,
I am Miya, the Customer Service Manager at Vakkerlight. I am responding to your review personally because I want to address your "AI-generated" concern head-on. This is not a script; this is a direct response to a serious claim from a real person.
$600 is a significant amount of money, and I want to be clear: we have no interest in "stealing" from our customers. If you are still waiting for a refund that was promised, it means there is a breakdown in our communication or a technical delay with the bank that I need to fix immediately.
To get this sorted, please provide your Order Number right here. Alternatively, you can contact us directly at info@vakkerlight.com if you prefer to share your details privately.
Once I have your information, I will personally pull your file, check the transaction status with our finance department, and provide you with a definitive update. I am waiting for your reply so I can make this right.
Best regards,
Miya
Manager, Vakkerlight Team
I wish I would have read the other reviews. Not worth your time or money
I wish I would have read other reviews. Like so many on here, I was fooled by the professional appearance of this company's website. I work in architecture, and will be warning clients, colleagues and peers to stay away.
I ordered 1 wall-mounted light, which was "on sale" for $120. After 2 months, it arrived. All of the fasteners holding the fixture together were loose. The light is VERY dim (not usable as a reading light), and the mounting hardware doesn't even fit into the back of the fixture. The instructions are nonsensical. A plastic Ikea light is 2X the quality, 2X the function, for 1/4 of the cost (and shipping time).
I would try to return it, but after reading all of the other reviews, it seems unlikely I'll get any money back. Or I'll have to sink another 2 months of my time. Just a giant scam and a joke. I'm sure some customer service rep. will post a nice reply below about how sorry they are. That's complete nonsense. They clearly know what they're doing, and are not a reputable company.
14 April 2026
Unprompted review
Reply from Vakkerlight
Hi,
Thank you for your candid feedback. We sincerely apologize that the fixture you received did not meet the professional standards you expected, especially given your background in architecture.
We take your specific technical complaints—including the loose fasteners, the brightness of the LED, and the mounting hardware compatibility—very seriously. These issues indicate a failure in our quality control process for your specific order, and we would like to investigate this with our production team immediately.
Could you please provide your Order Number? Once we have your details, we will not just offer apologies, but a concrete solution. We want to prove that we are committed to quality and to ensuring that your experience does not end as a "scam" or a "joke," as you feared.
We respect your expertise and hope you will give us the chance to address these hardware discrepancies.
Best regards,
Miya
Vakkerlight Management Team
My clients and I had a great experience!
My clients and I had a great experience with Vakkerlight. We ordered our fixtures for my clients new addition and they look perfect!
Vakker's Customer Service Team is excellent and returns emails very quickly!
We had a wonderful experience with this company.
9 February 2026
Unprompted review
Reply from Vakkerlight
Dear Elizabeth,
Thank you for the wonderful feedback! We are so glad our fixtures were the right fit for your clients' new project.
Our team prioritizes quick and helpful communication, so we’re happy to hear you had such a seamless experience. Your trust in Vakkerlight means the world to us.
Cheers to many more beautiful spaces!
Best regards,
Miya
Vakkerlight Management Team
Temu Quality, designer prices. Stay away
The product we received did not match the quality or construction shown on the website. The lantern was lightweight, uneven, and visibly flawed, which did not align with the advertised images or pricing.
The website presents products with high list prices that are then discounted, creating the impression that they are comparable to established design retailers like dwr, lumens, cb2, etc. Based on what we received, the actual quality was significantly lower than expected for that price range.
Vakkerlight advertises a “60-Day Easy Returns” and “hassle-free returns” policy. However, when we requested a return, we were told we would need to pay approximately $60 in return shipping because the item was shipped from Asia. This was not disclosed at checkout (our invoice shows $0.00 for shipping), and the website states that there are return addresses in North America, which conflicted with what we were told.
The company offered a partial refund to keep the item or a replacement if we paid additional shipping. They also stated that a return label had been sent, but we did not receive one.
Due to these issues, we submitted a chargeback with our credit card company, which was resolved in our favor after review of the documentation.
Based on our experience, the product quality, pricing presentation, and return process did not align with how the company represents itself online.
19 October 2025
Unprompted review
Reply from Vakkerlight
Dear Customer,
Thank you for your candid and detailed feedback. We are truly sorry to hear that the quality of the lantern you received did not meet your expectations and that our return process caused you frustration.
At Vakkerlight, we strive to bridge the gap between high-end design and affordability. It is clear that in this instance, we fell short of the standards we set for our products and the transparency we promise our customers.
Regarding our return policy, we are working hard to optimize our North American return centers to minimize costs for our customers. We apologize for any conflicting information you received during the return request process.
While we understand this matter was resolved via your credit card company, we take your "Temu quality" comparison very seriously. We would like to conduct an internal audit on the specific production batch and the logistics team involved in your case.
Could you please provide your Order Number? This will allow us to identify the specific item and warehouse to prevent this from happening to future customers.
We value your honesty and hope to use this experience to improve our service.
Best regards,
Miya
Vakkerlight Management Team
We’ve shopped Vakkerlight for outdoor…
We’ve shopped Vakkerlight for outdoor wall lights and indoor chandeliers with pendant lamps- with glass shades. All of which arrived in perfect condition. Yes shipping took a little extra time but I was aware of this PRIOR to purchasing. The quality is remarkable and excellent craftsmanship. We are thrilled with not only the products but the customer service experience when questioning the best size for our walls. We will always shop here for their competitive pricing & beautiful variety of lighting.
14 April 2026
Unprompted review
Reply from Vakkerlight
Dear Deanne Mckenzie,
Thank you so much for taking the time to leave such a wonderful and detailed review!
We are truly heartened to hear that you are thrilled with the craftsmanship of our lighting and that our customer service team could assist you in finding the perfect fit for your home.
Your continued trust and support are what drive us to keep providing beautiful, high-quality lighting. We look forward to helping you illuminate your next project!
Warmest regards,
Ling&Tammy
Vakkerlight Team
The company reacted really quick and…
The company reacted really quick and with professionalism to help me and resolve the issue.
Lights are good quality and easy to use.
10 April 2026
Unprompted review
Reply from Vakkerlight
Thank you so much for your kind review! We’re delighted to hear that you were happy with our quick support and that you found the lights to be good quality and easy to use. We truly appreciate your support!
Best regards,
Abby
Customer Service Team
Quick & Courteous
Great and quick response. Very kind and courteous. Ling made sure we will recieve the correct size & color replacement for a broken glass shade. She is very diligent and efficient. I am the claims department in my company and I know how difficult it can be to deal with claims and replacements.
Thank you so much Ling!!
10 April 2026
Unprompted review
Reply from Vakkerlight
Dear Ana,
Thank you so much for your kind words and the 5-star review!
It was a pleasure assisting you with your replacement, and I’m very happy I could help.
Your support and feedback mean the world to our team at Vakkerlight. We are always here to help whenever you need us!
Best regards,
Ling
Customer Service Team
We had some flickering problems with…
We had some flickering problems with our light - the team at Vakkerlight was super response, clear and action orientated. Well done team it made the whole experience a positive one. Special shoutout to Abby in customer support !!
2 April 2026
Unprompted review
Reply from Vakkerlight
Thank you so much for your kind review and thoughtful words! We’re sorry again about the flickering issue, but we’re truly glad our team could help make the experience a positive one. Thank you again for your support!
Abby
Customer Service Team
Beautiful light fixture
The fixture is gorgeous and looks just like the photos. One of the glass shades was chipped and when I emailed customer service, they immediately sent a new shade. I’m very happy with the experience and I’ve already gotten compliments on the light fixture.
10 April 2026
Unprompted review
Reply from Vakkerlight
Thank you so much for your kind review! We’re delighted to hear you love the fixture and that our team could quickly help with the replacement shade. It means a lot to us that you’re happy with both the product and the service. Enjoy your beautiful new light!
Best regards,
Abby
Vakkerlight Customer Service Team
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