I had my pieces for months. I been in the ocean, pool, and showering every day in the gold & silver jewelry. For the gold pieces the bangle clasps is not secure. The white clover bracelet is tarnishin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The bracelets i received don’t look exactly like the ones shown as advertisement. Its cloves are smaller and it comes with the extender chains making it look dainty. They’re cute but i wasn’t expectin... See more
Company replied
I but this as a gift ti my daughter and the bracelet broke in one month, also started to tarnish is not a good quality and I but a promotion of buy one get one free I only receive 1 and a month after... See more
They look beautiful online, but unfortunately, what I received looked very different. The gold was much darker and had more of a dull, dingy appearance than what was pictured. I also never receiv... See more
Company replied
Company details
Written by the company
Valerie Mason is a jewelry brand focused on timeless pieces that help you look refined and feel confident, without overpaying.
Contact info
2.9
Average
167 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So I messaged asking if it would be…
So I messaged asking if it would be okay for sensitive skin, kind of expecting a copy paste sales answer. And they actually explained the metal to me properly, like a person. That's when I bought. Not because of the ad. Because of the reply.
17 July 2026
Unprompted review
Reply from Valerie Mason
Hi Marley, thank you so much for your wonderful review!
We're delighted to hear that our team was able to provide a thoughtful, genuine response to your question about sensitive skin and the materials used in our jewelry. It means a great deal to know that our customer service gave you the confidence to place your order.
Thank you for choosing Valerie Mason and for sharing your experience. Your kind words truly encourage our team, and we look forward to serving you again in the future. We hope you continue to enjoy your jewelry!
Alvin, Manager, Valerie Mason
I emailed them because I ordered the…
I emailed them because I ordered the wrong size and I fully expected the whole thing, you know, the forms, the automated reply, the wait. Someone got back to me the next morning. Actual human. Sorted it. That's it, that's the whole story, but you don't get that anymore.
10 July 2026
Unprompted review
Reply from Valerie Mason
Hi Lily, thank you so much for your wonderful review!
We're delighted to hear that our team was able to respond promptly and help you correct your order without the hassle you were expecting. Providing genuine, personal support is something we truly value, so it means a lot to know that your experience stood out.
Thank you for choosing Valerie Mason and for sharing your kind words. Your support means so much to our team, and we look forward to serving you again in the future. We hope you continue to enjoy your jewelry!
Alvin, Manager, Valerie Mason
The quality is very poor
The quality is very poor, and the color is terrible. Their website is misleading advertising. If you want to save money, never buy anything from this website.
17 July 2026
Unprompted review
Reply from Valerie Mason
Hi Hila, thank you for taking the time to share your feedback.
I'm sorry to hear that you were disappointed with the quality and color of the jewelry you received. That isn't the experience we want our customers to have, and we understand how frustrating it is when a product does not meet your expectations.
We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution.
Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
Very bad quality
Very bad quality, horrible color. Not what is shown in the website at all. More like bronze color and very bad finish. I asked for my money back and they told me I need to send it back and pay my international shipping, or they gave me only 10% back of what I paid, that was not little. It’s very bad, don’t buy it
24 July 2026
Unprompted review
Reply from Valerie Mason
Hi Laura, thank you for taking the time to share your feedback.
I'm sorry to hear that you were disappointed with the quality, color, and overall appearance of the jewelry you received. That isn't the experience we want our customers to have, and we understand how frustrating and disappointing this has been.
We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution.
Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
I bought the gold stack of 4 bracelets…
I bought the gold stack of 4 bracelets and one of the bracelets broke in less than 2 weeks. I emailed customer support and haven’t heard back about a replacement. Feeling very disappointed. will not be purchasing anything else from this company. Very poor quality.
24 July 2026
Unprompted review
Reply from Valerie Mason
Hi Ann, thank you for taking the time to share your feedback.
I'm sorry to hear that one of your bracelets broke so soon and that you haven't received the support you were expecting. That isn't the experience we want our customers to have, and we understand how disappointing and frustrating this must have been.
We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution.
Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
My bracelet broke less than 2 weeks…
My bracelet broke less than 2 weeks after getting it. I emailed customer service with my order number and a picture to request a replacement and haven't gotten a response
23 July 2026
Unprompted review
Reply from Valerie Mason
Hi Zelphia's Daughter, thank you for taking the time to share your feedback.
I'm sorry to hear that your bracelet broke within two weeks of receiving it and that you haven't received a response to your email. That isn't the experience we want our customers to have, and we understand how frustrating and disappointing this must have been.
We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution.
Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
The jewelry was very slow in coming…
The jewelry was very slow in coming didn’t know it was coming from china!
It is very small in size spite size 9 ring
Couldn’t get the clasp to work on the bracelet, reached out to you and nobody ever got back to me on this matter
1 July 2026
Unprompted review
Reply from Valerie Mason
Hi Judy, thank you for taking the time to share your feedback.
I'm sorry to hear about the delays with your order, the sizing concerns, and the difficulty you experienced with the bracelet clasp, as well as the lack of response to your inquiry. That isn't the experience we want our customers to have, and we understand how disappointing and frustrating this must have been.
We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution.
Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
Honestly they are Gorgeous!
Honestly, delivery takes a bit, so be patient it’s worth it. I absolutely love my bracelets. I loved them so much, I ordered a second set for my daughter and she has received so many compliments at work. The quality is great and I have been wearing them daily and don’t take them off. I do shower with them as I wanted to test out if they would tarnish. I can happily say they look great. I am not easy on my jewelry and I do chores on the barn and they have sustained the work. Very durable and just gorgeous.
10 June 2026
Unprompted review
Reply from Valerie Mason
Hi Mary, thank you so much for your wonderful review!
We're delighted to hear that you love your bracelets and that they've held up so well to everyday wear—even through showers and chores around the barn! It's especially heartwarming to know you ordered a second set for your daughter and that she's been receiving so many compliments.
Thank you for choosing Valerie Mason and for sharing your experience. Your support and kind words truly mean a lot to our team. We look forward to serving you again and hope you both continue to enjoy your jewelry!
Alvin, Manager, Valerie Mason
I filmed the unboxing thinking it'd be…
I filmed the unboxing thinking it'd be a funny video about a bad purchase and now I'm just sat here being nice about it, which is not the content I planned.
9 July 2026
Unprompted review
Reply from Valerie Mason
Hi Karsyn, thank you so much for your wonderful review!
We're delighted to hear that your unboxing turned out to be a pleasant surprise! It gave us a smile to read that your expectations were completely changed once you received your order. Moments like these mean so much to our team and remind us why we love what we do.
Thank you for choosing Valerie Mason and for sharing your experience. Your support and kind words truly mean a lot to us. We look forward to serving you again and hope you continue to enjoy your jewelry!
Alvin, Manager, Valerie Mason
Package not Received
I only wished I had read some of the reviews before ordering from this company. I never received what I ordered and was referred to the courier, which was the USPS. Needless to say I still have not received the package and it’s nearing several weeks. Don’t see the point of the insurance since ValerieMason is not trying to give refund. I will never order anything from this company in the future.
9 June 2026
Unprompted review
Reply from Valerie Mason
Hi Sharon, thank you for taking the time to share your feedback.
I'm sorry to hear that you did not receive your order and that your experience with the delivery process and customer support has been so frustrating. That isn't the experience we want our customers to have, and we understand your disappointment.
We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution.
Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
I always check the clasp first
The clasp is the part I always check first because that's where cheap jewelry gives itself away. It's usually stiff or it feels like it's gonna snap. This one just goes click. Sorry. That's satisfying to me.
6 July 2026
Unprompted review
Reply from Valerie Mason
Hi Halle, thank you so much for your wonderful review!
We're delighted to hear that the clasp met your expectations and gave you confidence in the quality of your jewelry. We know the little details can make all the difference, so it's great to hear that satisfying "click" stood out to you.
Thank you for choosing Valerie Mason and for sharing your experience. Your support and kind words truly mean a lot to our team. We look forward to serving you again and hope you continue to enjoy your jewelry!
Alvin, Manager, Valerie Mason
Fast and easy to order i purchase for…
Fast and easy to order i purchase for me and my daughter but to small for me so my daughter received both set but that cool she have 1 gold and silver she love them both I will order again as a gift for a family member or friend
21 July 2026
Unprompted review
Reply from Valerie Mason
Hi Kelly, thank you so much for your wonderful review!
We're delighted to hear that you found the ordering process fast and easy, and that your daughter is enjoying both the gold and silver bracelet sets. While we're sorry the size wasn't the right fit for you, it's wonderful to know they found a happy home and that you're considering ordering again as gifts.
Thank you for choosing Valerie Mason. Your support and kind words truly mean a lot to our team. We look forward to serving you again in the future!
Alvin, Manager, Valerie Mason
Honestly I ordered it half asleep at…
Honestly I ordered it half asleep at like eleven at night, forgot about it, and then it just showed up. And I opened it and thought oh wait, this was the good decision.
25 June 2026
Unprompted review
Reply from Valerie Mason
Hi Marissa, thank you so much for your wonderful review!
We're delighted to hear that your surprise delivery turned out to be a great decision! Your story gave us a smile, and we're so happy that your order exceeded your expectations when it arrived.
Thank you for choosing Valerie Mason and for sharing your experience with us. Your support and kind words truly mean a lot to our team. We look forward to serving you again in the future and hope you continue to enjoy your jewelry!
Alvin, Manager, Valerie Mason
Company is not honorable and does not honor their word or product quality
I submitted a complaint and was told to send a email to an another contact to make sure my issue from my previous concern was addressed and it still has been no contact. The reply from the company was bogus to make it look like they’re trying to help when even after reaching out via the other email per their request. There’s still no communication, reply or resolve . This is will be getting reported to the BBB and filing a legal suit. It’s ridiculous it even has to go this route
17 June 2026
Unprompted review
Reply from Valerie Mason
Hi Kchi, thank you for taking the time to share your feedback.
I'm sorry to hear about your experience and that you feel your concerns have not been addressed despite your efforts to contact us. That isn't the experience we want our customers to have, and we understand how frustrating and disappointing this situation must have been.
We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to review your case and work toward a resolution.
Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
Not a good color
Took a little longer to arrive than expected. They fit fine but wish I had got the silver color. I got the gold and it looks so fake. I’m embarrassed to wear them.
20 July 2026
Unprompted review
Reply from Valerie Mason
Hi Beth, thank you for taking the time to share your feedback.
I'm sorry to hear that the gold color of the jewelry didn't meet your expectations and that the delivery took longer than you anticipated. That isn't the experience we want our customers to have, and we understand how disappointing this must have been.
We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution.
Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
Beware of Valerie Mason - Delayed, Delivered but Not Delivered
Received repeated messages about the shipment being delayed. Finally received a message stating that it was delivered. I order online constantly and seems like this is the only ever "confirmed" delivery that I did not actually receive. I would NOT advise shopping with this brand! Very shady. At least if you purchase thru the TikTok shop and you don't receive your costume jewelry, TikTok with give you a credit.
14 July 2026
Unprompted review
Reply from Valerie Mason
Hi Sheila, thank you for taking the time to share your feedback.
I'm sorry to hear about your experience with the delivery of your order. That isn't the experience we want our customers to have, and we understand how frustrating it is when a package is marked as delivered but cannot be located.
We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution.
Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
So first thing
So first thing, no weird smell. That sounds so specific but if you've bought cheap jewelry you know exactly what I mean. That metallic chemical smell. Nothing. It just smells like nothing, which is what jewelry should smell like.
20 June 2026
Unprompted review
Reply from Valerie Mason
Hi Joris, thank you so much for your wonderful review!
We're delighted to hear that your jewelry made such a positive first impression. It's great to know you noticed the details, including the absence of the metallic smell that can sometimes come with lower-quality jewelry. Feedback like yours reassures us that we're delivering the experience we strive for.
Thank you for choosing Valerie Mason and for sharing your thoughts. Your support and kind words truly mean a lot to our team. We look forward to serving you again and hope you continue to enjoy your jewelry!
Alvin, Manager, Valerie Mason
Bangle bracelets will not open, do not buy from them customer service is of no use
I received a buy one get one free offer that consisted of 7 bracelets. 5 of the bracelets were bangle bracelets that do not open. I contacted customer service several times, and even sent them a video of a bracelet not opening. they won't take the bracelets back for a refund without me paying for shipping. I refuse to pay to return defective products. They also won't send replacements for the defective bracelets. DO NOT ORDER FROM THIS COMPANY
29 June 2026
Unprompted review
Reply from Valerie Mason
Hi Jane, thank you for taking the time to share your feedback.
I'm sorry to hear about the issues you experienced with the bangle bracelets and your interactions with our customer service team. That isn't the experience we want our customers to have, and we understand how frustrating and disappointing this situation must have been.
We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution.
Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
It came in this little pouch inside the…
It came in this little pouch inside the box and honestly I've kept the pouch, which says a lot because I throw everything away. My friend came over and picked up the box and went wait is this real. That was before she'd even seen the jewelry.
16 June 2026
Unprompted review
Reply from Valerie Mason
Hi Freddie, thank you so much for your wonderful review!
We're delighted to hear that both the jewelry and the presentation made such a great impression! It made us smile to know you decided to keep the pouch and that even the packaging caught your friend's attention before they saw the jewelry itself.
Thank you for choosing Valerie Mason and for sharing your experience. Your support and kind words truly mean a lot to our team. We look forward to serving you again and hope you continue to enjoy your jewelry!
Alvin, Manager, Valerie Mason
I bought one of their “higher end”…
I bought one of their “higher end” bracelet stacks, they were so cheap. One tarnished to almost black within two weeks the other three closures were so flimsy they keep opening to the point of me losing two of them. After spending literally weeks going back and forth with customer service providing proof via photos and videos they declined to remedy the situation. Poor quality and poor customer service. Really awful experience. Highly DO NOT RECOMMEND
17 July 2026
Unprompted review
Reply from Valerie Mason
Hi Lisa, thank you for taking the time to share your feedback.
I'm sorry to hear about the quality issues you experienced with your bracelet stack and the frustration you encountered during your interactions with our customer service team. That isn't the experience we want our customers to have, and we understand how disappointing this must have been.
We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution.
Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.