Valitor Reviews 

Valitor has been excellent
Fast payments into account
If I needed and help Ian fyfe was always on hand to help

I’d like share a good review for the service provided to mr by you’re agent Ian Fyfe , very professional , always freindly , respectful and courteous and over all patient and follow up was excellent.
Sadly our business is failing badly and soon will be unable to make fill use of the service due to slow business relating to the corona virus scandal ...

A very efficient and fast person, he really knows his job!
Always available for any problems, we went from one company to valitor because it saved us a lot of money.
I highly recommend it.

We recently went with Valitor for card payments and Matthew Wickham was very efficient and helpful with the transition. He was at hand to help with any queries and made the whole experience stress free. I would highly recommend Valitor. Our machine is touch screen, self explanatory and easy to use. Thank you Matthew for all your help..!

We have worked with and known Matthew Wickham at Valitor for a while and he has always been amazing...explains everything really well and always finds us the best deals...highly recommend!!

Many thanks for Matt Wickham from Valitor as he arranged our new agreement with Valitor. As a busy city centre pub, trying to resolve some issues surrounding card payments given the new Covid restrictions - our business runs entirely on table service - Valitor arranged and delivered new top of the range hand terminals, with extremely competitive rates.
From initial consultation, to installation was less than a week, and Matt came in, installed and showed us how to use the terminals - he even called back later to make sure they worked and we were happy
Great service! Highly recommended

Steve Sydney manages my account, and he is very willing to help even through these tough times. I hope this will continue with the remainder of my contract and beyond.

Steve Sidney looks after my account and he is extremely service driven, giving us a level of high quality customer care. Always on the end of the phone without any waiting around.

We really endorse this company and has a saved me over £1000 a year!

Thanks again

Useless Customer service!!! I had contract with Valitor since May, they told me I would receive a link from trustwave to active my PCI account. However, after 2 months, I didn’t receive it, so I phoned trustwave to see what happened, the staff told me that there was a problem with the MID number on valitor’s side, I need to report it to valitor. I phoned valitor’s customer service again, a man told me he can confirm that the problem is in valitor’s system, so he would solve this problem with trust wave on behalf of me and sent me the update to my email address. Then, after two weeks, no updates at all. I called the customer service again, explain the problem again, this time, a gentle man called Conner said to me he would solve the problem on behalf of me with trust wave and then phoned me with the updates. Ok , I thought this time my problem could be sorted. Until now, another two weeks passed, no calls, no updates and I still need to pay for PCI every month! Is that how your company treat your customer?

Matthew Wickham set me up could not do more for me
Thank you 😊

We processed though Valitor with no issues in the first month and put through over 120 transactions in this period. We had a customer dispute as they do happen (Only ever had the one) and because of that dispute they decided to close our account and hold funds also.

I am well aware of Chargeback ratios etc but for 0.8% to have the account closed is ridiculous.

They quoted us the following t's & c's -

"The ratio of error TRANSACTIONs,
copy/retrieval requests, CHARGEBACKs,
fraudulent TRANSACTIONs, refunds and/or
declined AUTHORISATION requests is excessive
in the opinion of VALITOR"

Tv prepare ltd

The Customer service representative for Valitor, Connor Holland went above and beyond. Very helpful, five stars. He’s an asset to Valitor in my opinion.

Don't use this (Valitor) (valitor.com) company. Greedy. Don't believe Cheating representatives.
Promised me no cancellation charges under the circumstances of if you closed business, or sold business. No obligations...
We closed our business from covid19.
Now we should pay £845.15.
Since the closed business how we are liable to pay balance monthly rental periods.
Why should we pay (not used) machine which has to be returned any way.
Won't they supply that card machine to other customer and make money?
What type of legal contract is it which is favouring one sided.
This company should be punished by the court of law and close down.
#companies-house should be involved such a bogus companies and ask them to modify these type of illegal contracts.
Never ever go with this company called "Valitor" and "Chip & Pin"
Their representatives called "Raihan Khabir" Operating from London under the company name called "Till Machine". tillmachine.co.uk

I came to theend of a three year contract with another company and contacted Valitor to set up a new contract.I spoke with Matthew Wickham who guided me through the whole process andset meup with a new cotract on very good terms.
He is so helpful-he set up my machine and ensured that everything was checked and ready to go,and I know he is available ifI have anyteething problems in the near future-which is so important as we are taking most of our income on cards at the moment.I cannot recommend him highly enough,a very pleasant guy,and so helpful.Made the entire process very easy.

I won’t normally write a review. However, I just want to comment on the customer service of this business! Nothing was ever a issue, I spoke to a technical advisor names Tom who stayed on the phone for 45 minutes. It was never to much hassle and he happily waited while I served customers. I also want to thank a lovely lady Called Athena. She helped me out with a little query about my contract and she was sublime! Honestly can’t recommend Valitor enough!

Do not use this company Tim promised a switch and effortless transfer between providers and no cancellation fees on either side .
We are now in a battle to get our money back and they are insisting we have to pay them over £1000.00
DO NOT BELIEVE WHAT YOU ARE SOLD

The service from your representative Matthew Wickham has been outstanding. He has not only saved me money but came out today to help me with the pci and update my terminalI have given him a potential lead.
Cenk @ Woody’s fish bar

Had Matthew Wickham sort my card machine out and certificate wad so helpful would recommend.

Please I am warning stay away from this company not only have they taken over £800 from my account due to their errors they are not giving me the refund I am entitled to, after seeking legal action and trying to take this down the legal route they are just ignoring all my requests for my information in hope I go away, Please avoid them do your research this is the worst company I have done business.

The company wasted my time, mis-informed me about the timeframe of application processing and after a very frustrating on-boarding process, without any justification deemed business as risky & offered ridiculous terms to approve the application.