Very good product
Very good product, quality is beyond the imagination, TOP
30 June 2025
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
4.5
Excellent
2K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wrong product received
Instead of going the decathlon route or other I decided to buy directly from the company website.
Instead of the bicycle bag arriving via DHL, a small package arrived with a vitamin/medical bottle of sorts. On the box the dhl tracking number etc all matches the tracking information I received from the company and DHL, but obviously the wrong package.
Ive log a query twice on the website but I receive no confirmation email of that query.
Right now I have a pill bottle I don’t need, a bag I don’t have and which I paid for, and unsure how to reach the company.
From reviews the products of the company look legit, but I won’t not order directly from them.
2 November 2024
Unprompted review
Reply from Valkental
Hello Renier,
I am sorry that you have received the wrong product.
This should not have happened.
I have already arranged for the bag to be reshipped for you.
I would also like to draw your attention to the fact that we only received an email from you yesterday evening.
We processed it the very next morning.
Best regards Cassandra- Team Valkental
Fantastic product, well done!!!!!!!
Received the Valkental Three-In-One bag, used it extensively, and very very very happy with my purchase: quality materials, spacious, very easy to convert from bike bag to shoulder bag to rucksack, very comfortable to wear on the back. For me, this is the ultimate bike bag for daily use! Fantastic product, well done!!!!!!!
19 July 2023
Unprompted review
B.E.S.T.E.N.S.!
24 February 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.