Valon Mortgage Reviews 108

My concerns have always been addressed with professionalism.

Customer Service could certainly improve. I, the customer, had to continuously reach out to my loan agent as well as the online portal to gather any and all updates that were taking place. It seems simple coordination and communication lacked in this scenario. Just a thought...

Better and more frequent communication.

Valon sold my loan to Amerihome after I made 1 payment. The payment was made to Valon in March and Amerihome has yet to credit me for that payment. I've had many mortgages in the past but this has been the absolute worst experience by far. I don't understand why they would sell the loan after 1 payment and why they cannot help me getting this resolved with Amerihome

Their customer service is a joke. Each time you call all they can do is tell you to "email customer service." Why should I wait 3 days for an email response when I am literally talking to you now?? Then when you respond back to their email, you have to wait another few days for another response. So instead of giving me the information I need and solving the problem on a 30 minute phone call, i now have to wait a week emailing back and forth with no resolution.

I don't think you are transparent with people's escrow accounts. I feel like my money is missing

OMG! The agent I had Ward, was amazing. Simply amazing. Ward was very attentive to my financial needs. He knew exactly what I route I needed to take without hesitation. His personality is everything!!! I even told him, they knew to hire you during his interview! Thank you Ward!

Guadalupe, always kept me informed. When I called with questions she always got back to me. She made the process les stressful.

Burning my house down for the insurance money would have been better than trusting Valon. All I wanted to do was refinance my existing Valon Mortgage to free up some cash. Valon made it a nightmare. The underwriters missed their calling as proctologists. They put me through a forensic-level audit over two long months with no results and no end in sight. I pulled the application. SAVE YOUR TIME AND SANITY. AVOID VALON MORTGAGE.

Easy, expedient and efficient.

Had a very simple question. Do I qualify to receive an escrow waiver. I have to wait 6-7 business days? Of which I’ve waited 8 with no response and no way to get through your system to speak with anyone either.

Your representative took the time to explain everything and was willing to answer all my concerns.

Mortgage just transfered from Mr Cooper. Valon already has my escrow incorrect as well as my due date for next payment. Trying to get someone to help with this issue is next to impossible. Their "chat" feature makes you text with a chat bot first, then says they will transfer you to a live person, and no one gets on chat. They email you standard answers not specific to your issues. Hate this so far. Hopefully they fix their issue and resolve mine.

Such an easy and quick process to obtain a loan.

Everyone is really helpful

I knew my mortgage bill was coming due but had misplaced the hardcopy (still haven’t found it) and knew it would be late by the time I found it, so
I decided to sign up and make a payment online. I found the process straightforward and easy

Garbage.

My tenants abandoned my property and failed to pay the rent the month they left and all the months they're supposed to be paying me rent under the contract. I explained this on the phone with someone from the mortgage assistance team and they told me to submit an application with my story. I qualified for assistance and was given a contact person to speak with when I called their number (no extension or anything, so getting to the person would take time but whatever). They told me to call to go over my options.

I received a call one day but couldn't speak then, so I asked if we could schedule a call in advance since I'm always moving around. They said no, but they'll call me when I'm free so I gave them my availability for the week. Didn't receive a call the days/times I was free. In the meantime, they back and forth sending me emails about who my contact person would be; they couldn't keep me with one person and even changed back to the same person like 3 times. Eventually I took time away from work to call myself, and after I get to the right department, I ask for my contact person and they said this person wouldn't be able to help me because they don't even work in this department/area. I explain my situation to the lady I'm already on the phone with, and she offers me only one option that doesn't work for me. It was a take-it-or-leave-it type thing. I told them I'd call them back if I decided to move forward, but there was no assistance given at the end of the day. They expected me to miss a payment if I needed but somehow make more money to pay hundreds more than normal the following months. Sometime after that, I received an email stating I no longer qualify for assistance and risk foreclosure, before my grace period for the month I need to pay for even completed, and they had the nerve to include in the email to please call them for assistance and to discuss options. Seems so backwards to me. Hoping I can switch to another company in the near future because the least someone could do is actually work with me and do what they say they will.