Valspar Paint Reviews 

3,263
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Evaluating 291 reviews, most reviewers were unhappy with their experience overall. Customers frequently found the paint quality poor, often needing multiple coats for coverage, resulting in patchy or uneven finishes. Many reported significant durability issues, with paint scratching, peeling, or wearing off easily from various surfaces, even after proper curing. Consumers were also often disappointed with color accuracy, as the paint frequently did not match samples or appeared as a different shade once applied. However, some customers also noted positive experiences with the company's staff and services. Many reviewers praised the customer service for being exceptional, knowledgeable, and helpful in resolving issues or providing personalized consultations.

What people talk about most

Product

Customers had ambiguous experiences with product, with many expressing significant disappointment regarding... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many expressing significant dissatisfaction,... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness, knowledge, and efficiency in... See more

Service

Customers consistently note positive experiences with service, praising its helpfulness, efficiency, and... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the exceptional and amazing... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Bought some of your paint for my kitchen which I thought would only take two coats but I was wrong it took two tins 5 litres of paint for a tiny kitchen which asnt got one full wall

Company replied

Rated 2 out of 5 stars

I’ve used Valspar before and knew it wasn’t the best but this time it’s been awful. It’s a 2 star experience because the pale colours don’t seem as bad but I brought Rainforest Retreat which is a da... See more

Company replied

Rated 2 out of 5 stars

5 testers all came out peach pink of varying intensities. Even though the cards are green/beige toned. Their so called best seller Goose feathers came a pale peach. B&Q staff try and gaslight it's cus... See more

Company replied

Rated 4 out of 5 stars

Amazing customer service in solving the issue at hand, but very poor comms between B&Q and Valspar. When I tried to use the voucher multiple times - B&Q had no idea what to do , had never seen this ty... See more

Company replied


Company details

  1. #32 of 32 best companies in Paint Manufacturer

Written by the company

For Over 200 years Valspar have been trusted with the colours that are most important of all - Your colours.  The colours that are personal. Unique. Intimate. The colours you want to fill your life with. We have Europe’s biggest range of pre-selected colours. From brilliant whites to outlandish oranges, our experts in store can help you choose from over 2,000 colours. Colours that are purer, brighter and truer. And if you can’t find what you’re looking for? Our state-of-the-art colour matching technology can match 2.2 million colours, all from a sample as small as a Parma Violet™. So, if your eye can see it, we can match it to ensure that you always Colour with Confidence.

Valspar Product Range

Written by the company

Ready for real life, effortless, even coverage and a long-lasting finish, whether you're decorating inside or out. So whether you're decorating your wall and ceilings, wood and metal trim, or even your Garden Fences or Masonry, with Valspar's unlimited range of colours you can create a truly personalised palette for every area of your home.

Love Your Colour Guarantee

Love Your Colour or change it for free!

Love Your Colour or change it for free!
To help you choose with confidence our Love Your Colour Guarantee means that if you don’t love your new Valspar colour, buy a second one and we’ll give you your money back.
It’s as simple as that.
Terms & Conditions apply.

Contact info

2.6

Poor

TrustScore 2.5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 48 hours

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2.6

All reviews

(3,263)

292 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So glad I found this service by chance

So glad I found this service by chance, was so fed up looking for perfect colours for my children’s rooms wasted hours and hours, one WhatsApp chat with 2 very helpful ladies and I have nailed 2 bedroom and a bathroom schemes! So grateful for this service it has been invaluable and taken the headaches away .

1 December 2025
Unprompted review
Valspar Paint logo

Reply from Valspar Paint

Hi,

Thanks so much for leaving such a glowing review! We are so glad our WhatsApp Colour Consult team were able to provide you with new and exciting ideas!

Rated 4 out of 5 stars

Excellent service listened to my…

Excellent service listened to my queries. Just 1 star off as did take a while to get back to me at times so more of a half a day to find my colour but luckily I didnt need the paint today!
Very helpful and I will most definitely use again and recommend to others!

1 December 2025
Unprompted review
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Reply from Valspar Paint

Hi Jessica,

Thanks so much for leaving such a glowing review! We are so glad our WhatsApp Colour Consult team were able to provide you with new and exciting ideas!

Rated 1 out of 5 stars

ONLY THING WORSE THAN THE PRODUCT IS THE CUSTOMER SUPPORT!

DO NOT EVER USE THIS PAINT!
Professional painter and decorator of over 25 years.

Update on previous review....
The only thing worse than the paint is the customer service they provide. They have a policy of deny, delay, confuse. And if you have the patience to continue your complaint, they try to intimidate. (Kelly from customer services) I have had my time wasted time and time again..for over 9 months now. Even had a rep see the issue with his own eyes, admitted it was a fault with the paint and still they insult me with their response.

To date, this company has cost me over £3.5k. And my client STILL has a paint that turned bright green after it reacted with the caulk.
Valspars expert advice......to strip each room and start again at a cost of a minimum 9k.
They are a joke.

Do not waste your money on this product!

Further update......now two months later (11 months since start of problem) and they still insist on wasting time, confusing the situation, and now back to denying it was caused by a faulty product even though they already accepted it was.
For legal reasons I must point out I have pictures, witness accounts to verify my claims. (One of which is a valspar employee)
Do not risk using this paint company!

30 November 2025
Unprompted review
Valspar Paint logo

Reply from Valspar Paint

Hi Mark,

We are truly sorry you are disapointed with the service you have received.
A manager will reach out to you soon to try and make things right.

Rated 1 out of 5 stars

Poor coverage

Bought valspar emulsion from b&q for hallway walls and interior wood satin in matching colour for staircase and banister. Put simply it is the worst paint I’ve ever applied in 30 years of decorating various houses , coverage is awful , 3 coats on walls and now on 2nd coat to stairs and still not covered. Now have to buy more paint to finish job .
VERY DISAPPOINTED

30 November 2025
Unprompted review
Valspar Paint logo

Reply from Valspar Paint

Hi Mark,

Thank you for taking the time to leave this review.

We are so sorry to hear you are not satisfied with the quality of our paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Rated 5 out of 5 stars

Good Paint

I bought some of Valspar Premium Matt Emulsion from a local B&Q who mixed up the colour that we wanted.
I hadn't looked at the reviews prior to purchase, if I had I probably wouldn't have bought their paint.
I used the paint in a new house on previously painted white walls and found that it was easy to use, it covered the white as well as any other paint I've used. In total it took 2 coats as usual. It was easy to cut in using the paint as it's slightly thicker than Dulux for instance.
I didn't have any issues with it at all. I've not had to try and wash any bits of it yet so I can't comment on that side of things.
I will say that it doesn't go as far as Dulux with it being slightly thicker and the paint tubs are not easy to open or close. But the paint itself was good.

24 November 2025
Unprompted review
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Reply from Valspar Paint

Hi Philip,

Thanks for leaving such a positive review.

We look forward to helping you out with any future projects you may have!

Rated 2 out of 5 stars

Don’t buy the gloss paint

I bought 5 litres of silk finish emulsion for walls , this was excellent - great colour, applied easily with roller, good coverage and finish

I also bought 500ml gloss in a complementary colour for the woodwork - skirting, banister etc. this paint is rubbish, I have only done one coat so far but it is incredibly streaky - I wish I hadn’t started, coverage is hopeless, this will take 3 or 4 coats to get a reasonable finish

I will be sanding it down and buying an oil based gloss

27 November 2025
Unprompted review
Valspar Paint logo

Reply from Valspar Paint

Hi,

Thank you for taking the time to leave this review.

We are so sorry to hear you are not satisfied with the quality of our paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Rated 5 out of 5 stars

Brilliant service

Brilliant service, so easy to use and extremely helpful in helping with colour matching.

23 November 2025
Unprompted review
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Reply from Valspar Paint

Hi Gillian,

Thanks so much for leaving such a glowing review! We are so glad our WhatsApp Colour Consult team were able to provide you with new and exciting ideas!

Rated 5 out of 5 stars

Great help and fast responses

Great help and fast responses

21 November 2025
Unprompted review
Valspar Paint logo

Reply from Valspar Paint

Hi Tracy,

Thanks so much for leaving such a glowing review! We are so glad our WhatsApp Colour Consult team were able to provide you with new and exciting ideas!

Rated 5 out of 5 stars

Incredible service

Incredible service from chloe our colour expert today. She really listened to what I wanted and gave options not just one choice. Easy to use service will definitely be using again!

20 November 2025
Unprompted review
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Reply from Valspar Paint

Hi Naomi,

Thanks so much for leaving such a glowing review! We are so glad our WhatsApp Colour Consult team were able to provide you with new and exciting ideas!

Rated 5 out of 5 stars

Lovely Service

The colour experts are very polite and knowledgeable. All together a pleasure to talk to.

16 November 2025
Unprompted review
Valspar Paint logo

Reply from Valspar Paint

Hi Rhianwen,

Thanks so much for leaving such a glowing review! We are so glad our WhatsApp Colour Consult team were able to provide you with new and exciting ideas!

Rated 1 out of 5 stars

If I could rate it 0 I would

If I could rate it 0 I would. 3 coats and it's still streaky. Finally come to remove the tape as per manufacturer direction and the paint peels like plastic. Walls were prepped properly paint applied properly and still looks like utter rubbish. Will never buy valspar again. Now either have to live with it or sand and repaint with Dulux. Do not buy!! B&Q should go back to mixing Dulux!!

15 November 2025
Unprompted review
Valspar Paint logo

Reply from Valspar Paint

Hi Angela,

We are so sorry to hear you are not satisfied with the quality of our paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Rated 1 out of 5 stars

Don't buy the furniture paint

Bought the matt furniture paint to makeover our kitchen chairs, and wanted a specific colour from the in- store mixing service.
Can only describe the results as abysmal. I carefully sanded and prepared the chairs but the result is drippy, wrinkled and already peeling off. Complete waste of time and money, wish I'd read the reviews before buying, and gone with Frenchic instead; have used that for years with great results.

14 November 2025
Unprompted review
Valspar Paint logo

Reply from Valspar Paint

Hi Pippa,

We are so sorry to hear you are not satisfied with the quality of our paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Rated 5 out of 5 stars

What a great service

What a great service, the whole process was so easy and I got a lovely mood board at the end and got the colour that suited me

14 November 2025
Unprompted review
Valspar Paint logo

Reply from Valspar Paint

Hi David,

Thanks so much for leaving such a glowing review! We are so glad our WhatsApp Colour Consult team were able to provide you with new and exciting ideas!

Rated 1 out of 5 stars

No support

Tried to get support and advice on their Plastikote product but messages via their website just go into a black hole.
Buy a different product.

12 November 2025
Unprompted review
Valspar Paint logo

Reply from Valspar Paint

Hi Andy,

Thank you for bringing this to our attention.

We are sorry to learn that you have been unable to get the support you needed.
We will be reaching out for your details shortly so we can assist with the information you require.

Rated 1 out of 5 stars

Paint is terrible goes streaky and…

Paint is terrible goes streaky and cover even over white is terrible . Will never buy sgain

11 November 2025
Unprompted review
Valspar Paint logo

Reply from Valspar Paint

Hi,

Thank you for taking the time to leave this review.

We are so sorry to hear you are not satisfied with the quality of our paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Rated 1 out of 5 stars

Very Poor Quality

After having Valspar Simplicity paint recommended to me I bought20 litres for my sitting room and my “heavy traffic” hall stairs and landing. It has been on the walls weeks and has had a few marks on it. I have tried to clean these marks off with a sponge and mild detergent and the paint underneath is showing through. This is completely unacceptable after three coats of paint were applied. This paint was very expensive and with the cost of the decorator I feel completely out of pocket as I am going to have to re paint these walls. A very unhappy customer!!!

1 September 2025
Unprompted review
Valspar Paint logo

Reply from Valspar Paint

Hi Jo,

Thank you for taking the time to leave this review.

We are so sorry to hear you are not satisfied with the quality of our paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Rated 2 out of 5 stars

ABSOLUTELY NOT A DURABLE PAINT

Bought 2 different colours of paint. A dark grey and a Moroccan Market Orange. Both to cover existing white walls. The grey paint covered well in 2 coats, the orange required 4 coats and still now looks streaky. I wouldn’t dare take a wet cloth to this paint because a small water drop leaves a mark. This was the premium supposedly durable paint I bought at £37 for 2.5 litres in B&Q. After a week of being on the walls we started to put the bedroom back together after redecorating. Any small touches with anything and the paint just scrapes off. THIS IS ABSOLUTELY NOT A DURABLE PAINT compared to other durable paint brands. Colour range aside, I would not recommend this paint. Stick to the tried and tested durable dulux at the same, if not cheaper price.

3 November 2025
Unprompted review
Valspar Paint logo

Reply from Valspar Paint

Hi,

Thank you for taking the time to leave this review.

We are so sorry to hear you are not satisfied with the quality of our paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Rated 1 out of 5 stars

Does not do what it says on the tin!

Does not do what it says on the tin!!
Recommended by B&Q (rude lady said no one had ever returned any!?). Says washable, lies, stays fresh, lies!! Girls marks did not clean off as instructed and instead took the paint off!! Avoid at all costs

7 July 2025
Unprompted review
Valspar Paint logo

Reply from Valspar Paint

Hi Joanne,

Thank you for taking the time to leave this review.

We are so sorry to hear you are not satisfied with the quality of our paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Rated 1 out of 5 stars

Absolutely awful paint

Absolutely awful paint ! They even admit in the email when I complained that its a known issue and that I should clean the wall after a week and it will take a few times to hopefully get rid of the streaks ! I used the kitchen and bathroom paint and followed the instructions 2 days between the last coat applied and first shower and there are streaks all over the wall and the smell is disgusting and is still lingering! I used to be a decorator myself so I know what I'm doing hands down the worst paint ive ever used and is not fit for purpose, B&q should take this out of there stores and have nothing to do with them. The customer service advisors just ask you a barrage of questions to try and blame you and are of no help at all I'm currently asking for a refund so I can go and buy dulux or even Leyland paint !

6 November 2025
Unprompted review
Valspar Paint logo

Reply from Valspar Paint

Hi David,

Thank you for taking the time to leave us a review, we really value your feedback.
We are so sorry to hear about the unsatisfactory experience you have had using our product and that you are disappointed in the customer service you have received.
We would really like to assist in getting this resolved for you and have requested further information so our customer service manager can reach out to you personally to investigate further.

Rated 5 out of 5 stars

Perfect service

This was so easy to use, and the advice was do helpful, particularly as I was really struggling with colour choices and the assistant was able to showcase lots of different options.

5 November 2025
Unprompted review
Valspar Paint logo

Reply from Valspar Paint

Hi Lisa,

Thanks so much for leaving such a glowing review! We are so glad our WhatsApp Colour Consult team were able to provide you with new and exciting ideas!

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