Val-U-Computers.couk Reviews 

1,840
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

There were bumps and delays, but the team was brilliant, managed a next day delivery of my order with an equal alternative when it was not possible to order my original choice. Kurtis you a goat

Rated 4 out of 5 stars

Excelllent customer service. We noticed a small crack in the bottom panel. A quick phone call led to an exchange and within twenty four hours we received a really good laptop with very little evidence... See more

Rated 5 out of 5 stars

Ordered a Dell Latitude D630 with windows XP as I needed to run old 16 bit amateur radio programmes. The laptop came beautifully packed and in like new condition together with back up CD and driver... See more

Rated 4 out of 5 stars

Hinge screw loose, leading to screen wobbling when opened, immediately after delivery. Was going to return, however on closer inspection, I tightened rear screw to solve problem. Was disappointed that... See more

Company details

  1. Computer Hardware Company
  2. also in
  3. Computer & Accessories store
  4. Computer repair service
  5. Computer Shop

Written by the company

Val-U-Computers has been trading for 30 YEARS. We supply cheap, refurbished laptops from £99 by DELL, HP & Lenovo. Discounts for quantity, existing customers and trade Next day and weekend delivery available 14 day money back guarantee. Most laptops despatched using the award winning courier, Interlink Express, who provide a timed delivery service We specialise in supplying laptops with serial and parallel ports to engineers. Proud to have one of the best ratings in the industry for many years but we are not resting on our laurels, we are constanting trying to improve what we do. Customer satisfaction is our success.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.6

All reviews

(1,840)

21 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant

Cannot fault your service,prices and customer service. My laptop was delivered in 3 working days. Very handy windows 10 disc included. Quick load. Excellent laptop. Absolutely saved my life Val - U - Computers. Can't recommend them enough. Thank you!!

14 February 2024
Rated 4 out of 5 stars

Excelllent customer service

Excelllent customer service. We noticed a small crack in the bottom panel. A quick phone call led to an exchange and within twenty four hours we received a really good laptop with very little evidence to its previous life. This is the second computer purchased from Val-U-Computers and the previous one is still working well after several years use. Thank You.

24 January 2024
Rated 5 out of 5 stars

This the second Thinkcentre desktop ...

Yet to set this one up, but this the second Thinkcentre desktop purchased from Valucomputers, as the first has behaved flawlessly, with a decent i5 processor, 16Gb RAM, optical drive and 256Gb SSD. Wi-Fi and a speaker in the box, which looked new to me, completed a very good deal. Setup was rapid, even for old person, and delivery was quick and sure; it comes with an ingenious air-cushion protective wrap!

13 February 2024
Rated 4 out of 5 stars

Microsoft Pro 7 Purchase

The process of buying was fine and the delivery was exactly as advertised and within the time texted to me at all. I am however slightly disappointed with the product itself, there is a bit of screen flicker I don't get on my other digital products

9 February 2024
Rated 5 out of 5 stars

great service

great service, the things I bought came on time, one thing I would want the team to improve is updating the tracking.The whole time tracking was saying the things are being prepared for shipping.

21 January 2024
Rated 5 out of 5 stars

Val-U-Computers excel where help is needed. …

Val-U-Computers were very helpful after I purchased a laptop from them. I am computer illiterate and wanted advice and the problem was discussed with me by a member of their staff. Everything was explained fully and I am now a happier person for the knowledge I have been given. I guess I am not so computer illiterate now. And yes, the laptop I purchased is just what I needed.

12 January 2024
Unprompted review
Rated 4 out of 5 stars

Good selection of laptops and I found…

Good selection of laptops and I found exactly the machine I was looking for.

When the order was processed, delivery was within a few days.

Would have been nice to receive updates for tracking etc.

30 December 2023
Rated 1 out of 5 stars

Lap top making a loud crackle noise as…

Lap top making a loud crackle noise as soon as I switched it on. I want a refund however looking at your terms and conditions I think this will a uphill battle.
I will never purchase anything from this company again.
If you had checked this before you sent it out to me you would have known it was not fit for purpose.

18 December 2023
Val-U-Computers.couk logo

Reply from Val-U-Computers.couk

HI Michael, sorry to hear you have received your laptop with a potential fault, all our laptops are built and checked as working prior to shipping.

Our return policy is very straight forward & we even cover the cost for returning the laptop if there's an issue reported to us.

You have not contacted us so are unsure why you have resorted to leaving a negative review appose to letting us resolving this for you.

Please email me directly at kurtis@valucomputers.co.uk or contact via telephone on 01603 722768 to get this resolved.

Kind Regards
Kurtis


Rated 5 out of 5 stars

refurbished laptop

bought a refurbished laptop. bought on a saturday, 2-3 working days delivery, arrived on wednesday. plugged it in and was ready to go with a fully charged battery. had it over a week now and everything fine thus far.

the updates on the website regarding the order did not keep pace with the service but when i e-mailed i got a prompt reply and their response was borne out by events.

9 December 2023
Rated 5 out of 5 stars

Excellent service from Local Company

I recently purchased a Dell Optiplex refurbished computer from Val-U. They are a local company to me and I wanted to support local business. After some initial phone calls I purchased via the website. The delivery of both the computer and monitor was quick. The computer is now up and running. The computer did not come wifi enabled (my mistake), but this was soon rectified when Val-U sent me a usb adaptor (no charge, thank you Kurtis). Great service from a local business, friendly and helpful on the phone. I will recommend them to friends and use them again when I need a new laptop

14 December 2023
Rated 5 out of 5 stars

An outstanding experience

An outstanding experience - on the phone they were very available, well-informed and helpful, and the machine itself arrived promptly, and was very easy to set up.

22 November 2023
Unprompted review

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