Valunation Reviews 7

DO NOT USE THIS COMPANY. What a TERRIBLE valuation company!! AVOID at all cost. £70 to have someone come out and take pictures of my house not even ask about boiler, electrics, any works completed NOTHING. the has has been fully re-done and they only provided a valuation £20k more than what it was before I redone a kitchen, bathroom, all ceiling (taken down and new ones put on), floors (engineered wood, tiles), all radiators, all doors EVERYTHING. Other companies asked about everything and provided a valuation that was 50k-60k more. DO NOT USE THIS COMPANY.

What a TERRIBLE valuation company!! AVOID at all cost. £70 to have someone come out and take pictures of my house not even ask about boiler, electrics, any works completed NOTHING. the has has been fully re-done and they only provided a valuation £20k more than what it was before I redone a kitchen, bathroom, all ceiling (taken down and new ones put on), floors (engineered wood, tiles), all radiators, all doors EVERYTHING. Other companies asked about everything and provided a valuation that was 50k-60k more. DO NOT USE THIS COMPANY.

I had a very disappointing experience with this valuation firm. The first valuation report they issued on my Right to Buy property contained multiple factual errors, including stating the building was pre-1990 when it was actually built in 2019, and claiming there was combustible cladding, even though the council’s certified Fire Risk Assessment clearly shows the building is made of traditional masonry with metal balconies (non-combustible).

When I raised a post-valuation query, instead of correcting the mistakes, the valuer then gave a completely different reason for declining the property, nothing to do with fire safety this time, stating it was now outside policy because of the percentage of public sector housing on the estate.

These inconsistent explanations, combined with serious inaccuracies in the original report, have directly caused my mortgage application to fail. Despite providing official documentation from the council’s Building Safety Team confirming no EWS1 is required and that the building is medium-rise and fully compliant, the valuer stood by their contradictory decisions.

This process has wasted time, created unnecessary stress, and left me unable to secure a mortgage for my Right to Buy purchase. Based on my experience, I cannot recommend this valuation company for accuracy, consistency, or professionalism.

I’ve had an absolutely dreadful experience with this valuation company and strongly advise anyone to avoid them.

The first surveyor, Jasmit, carried out the inspection and it was immediately clear they lacked the professionalism and competence expected from a qualified surveyor. The report was filled with irrelevant and inaccurate comments, and they unnecessarily creating confusion and frustration for everyone involved.

Despite agreeing on a clear action plan (which I completed in full), the company sent a second surveyor, Sindhu, for the reinspection. This visit was even worse. He lied to the lender, claiming there was no access to the first floor — when in reality, he simply refused to go upstairs out of pure laziness. He didn’t inform me of his arrival time, and the overall conduct was completely unacceptable.

I even paid extra for this reinspection, but it was a total waste of money and time. The outcome was just as poor as before, and the whole process has been nothing short of a nightmare.

In summary: This company is unprofessional, unreliable, and dishonest. Their incompetence caused unnecessary stress, delays, and financial loss. I strongly recommend staying away from them if you value your time, money, and peace of mind.

Had a survey when I bought my property. My 2nd floor was examined and rated a 1- highest rating. They also described them as being made of timber. Now 10 years later I find out to my expense that they are made of chipboard and are crumbling so I need a new floor. Unfortunately not covered by insurance- wear and tear. I have ticked the box 2 weeks ago that sends a copy of this review to them but have heard nothing from them

Arrived 50 minutes after scheduled 90 minute appointment time with no curtsey call

Failed to notice an ensuite room which would have massively impacted our buyers survey

Unacceptable lack of awareness or care in role

this company is run by old school window sales men.
buyer is using them to value my home. from being given my number by estate agent they harassed me. Rang me Thursday evening, leaving voicemail and texts - only I couldn't ring back as they called me outside of their office hours. Next day I am in work and get call after call, further voicemails and texts. I tried to call back and get put on hold for about 10 mins before call ends. I then continue to get numerous calls and voicemails within space of a few hours. I then communicate via email and they wont send me any information about their valuation visit or the RICS details of the individual coming out. They tell me they cannot provide a time to attend my home. Apparently 11am is the middle of a working day and so anything could happen before then and I have to wait in for 2 hours to see if they will attend on a work day.
Prior reviews of the company which have now disappeared show a history of hugely undervaluing peoples homes by about 10 to 15k minimum. Also of being very disrespectful of the sellers and their homes on the visits.
They have yet to visit my home and appointment has been set but I fully expect a huge undervalue and disappointment from my buyer when I state I will not be altering my sales price [which is already under market value and assessed by multiple estate agents as highly competitive].
Wasting my time already and I am feeling intimidated, scared and worried about them coming to my home.