Vamoose Bus Reviews 364

If I could give zero stars, I would. I took this bus to NYC expecting a normal ride — not a silent retreat. Nowhere in their advertising does it say you’re not allowed to talk, but apparently having a normal conversation about our jobs and travel plans was enough to get scolded by the driver and staff like we were misbehaving kids.

We weren’t being loud or disruptive — just talking at a normal tone. The driver snapped at us every time we said a word. It made the whole trip uncomfortable and honestly absurd. If you want a silent experience, fine, but at least say so upfront in the booking info. Otherwise, don’t treat paying customers like a nuisance for existing.

There are plenty of buses to NYC that understand basic customer service. Save yourself the stress and take literally any other one.

In the space of 7 days I caught 3 Mice in humane traps all within 2/3 inches of Vamoose pads. Complete and utter waste of money

Golden bus is great. The driver is very nice!

Left a valuable item on the bus. Called the lost + found number an hour I got off the bus and reported it missing with exact description and location. Received an email stating item was not found. Called them back and asked to check with driver and cleaning crew as I know exactly where and when it was left. Manager, Joe, was rude and said nothing he could do. Obviously, someone on their staff walked away with item and never reported it found.

I have used vamoose from bethesda to nyc for 10+ tears with excellent service. Tonight i am on the bus with the first bad experience
Left on time and driver is good so far but he made no announcement at the start re keeping conversations to a minimum. There is a couple in back of me who have talked almost the whole time. My friend even told them to be wuirt and they continued. The driver did not say anything. Also my seat does not recline and wifi not working

Vamoos has turn from best to worst in a few months, I ttok the bus back to Virginia on June 26 at 10:30 AM and the driver drove around NY and went on 15 street to the Javis Convention center to get all the passangers out of the bus, no one gave us an explanation, after waiting for more than one hour we rode a crappy bus not a Vamoos line, The seats were very uncomfortable and the bus not suited for the long trip. The bus arrived to Rosselyn, Arlington at 5:30 PM. After making several unschedule stops, even to drop off one of the drivers. This is the worst trip I had in Vamoos, I called for an explenation and the operator said that the bus toilet was not working which was a lie because I had used it before we departed and it was operating properly.

I travel to and from NY/Arlington a great deal, to see my daughter and baby grandchildren. Tonight I really screwed up setting up a series of reservations for the summer. I couldn't figure out how to undo what I had done, so I called, and Arlene answered. She did it all. Made my reservations for me, let me use some of my points to pay for my trips, and sent immediate cancellation notices and reservation notifications via email. They were there even before I got off the phone. Thank you, Arlene. And thank you, Vamoose. You are one of the easiest, most customer friendly transportation service I know.

I took these buses round trip from DC to New York. Drivers, the sidewalk helpers and bag people were all just so rude. I know you are rushed but you can say what you need to say nicely. I’m a bus driver for a living and I understand the rush and needing people to get on in a timely manner and that you kind of have to herd people but seriously that is no excuse to forget your customer service manners. Also there was “WiFi” but when I connected to it, I couldn’t even load a simple google search. Didn’t work on either bus I took ever on the 5 hour bus ride. The chargers weren’t good either. On one bus the plug wasn’t even connected to anything but a few wires and the cord would fall out all the time and on another bus the plug worked for an hour and then wouldn’t produce a charge for the rest of the trip. Would not take this bus company again.

On August 14, 2017 I took vamoose from NY city at 2:30 and arrived to Arlington, VA at around 7:15. I was very satisfied with the whole experience. The driver ( Paul: ex marine ) did an excellent job trough out the whole trip.

Thanks a lot.

Female driver on 7/7/17 at the 5:10 PM departure from NYC to Bethesda was incompetent. Took a 20 minute restroom stop (despite there being a restroom on the bus) thus delaying the arrival. Pulled over TWICE on the highway to attempt to figure out how to turn off the aisle lights--mind you not a single passenger cared about the lights being on. That was another 10+ minute delay. A total of 30+ minute delay. The second time she pulled over, she did NOT appear to use hazard lights despite it being night time. Also, it was uncomfortably warm in the bus.

I paid three times more for the "gold bus." When I got on, the bus was a mess - it clearly had not been cleaned. Then, a little while into the trip, the bus makes a stop on the side of the road for a minute - unexplained - and then we keep going. A little while later, we make a second stop. We are told the bus is broken. So we sit on the side of the road for 20 minutes, waiting, we are told, for the next two or three buses to come down and pick us up. After some time the bus continues on, and we ultimately make it to our destination (notwithstanding additional trouble getting the bus into gear after the Bethesda stop).

The real kicker, though, is rather than respond to my complaint and request for a refund, I am told that the bus made the journey within the scheduled time, and thus no refund would be given. How's that for customer service? Completely unresponsive to the fact that their "premium" dirty bus broke down.

Vamoose can vamoose out of my future!

For the past five years I have been using the Vamoose Bus Line for all my travels (business and pleasure) to NYC. I believe it is the only way to get to get back and forth from Bethesda/Rosslyn and NYC.

I caught the bus from Bethesda to NYC on a Friday morning. Normal ride, no issues until we switched drivers in Delaware.

This driver was dangerous! Speeding over potholes, swerving in lanes.....finally, as we entered the toll for the Lincoln Tunnel, our driver cut off another vehicle and it smashed into a rail! We were delayed at the tunnel for over an hour, he never spoke to us, we were all shaken up and especially worried about the driver and passengers of the car he cut off. It was frightening!

The driver never explained what was going on, never said anything. When I called the main office, the operator was blasé. The only thing she said was, "we will investigate," and hung up. I am NEVER using this service again and I wish I could get my next trip refunded so I can use another service. This is despicable.

Excellent ride, I made it to my destination on time. The price was right. Thank you.

Great service! Courteous and friendly staff, reliable and safe drivers, clean and comfortable environment and lastly, convenient locations ... all for a great price! I've been using Vamoose for a few years now and I prefer them over the hassle of planes and trains any day! I can't recall any problems except only once do I remember a particularly crowded ride but nothing terrible.

Busses are clean and comfortable. Drivers are very kind but AC was broken, I can't turn it off and I was too cold. Power outlets are doesn't work. Overall of my experience was very good. They met my expectations for 4,5 hours travel.

I have used Vamoose to travel between DC and NYC 3 to 5 times a year for over a decade and have never had a bad experience. The buses are clean - including the on-board bathrooms (super clean!), the staff is courteous, the drivers are safe/good drivers. The buses always leave on time, and if everyone is boarded early, they may leave a few minutes early. Wifi has worked on all but 1 of my trips.Usually the drivers don't stop, and the trip is 4.5 hours; on rare occasions the driver will make a stop - I don't begrudge them this, they are humans, nature calls - if the passengers need to go to the bathroom, we just get up while the bus is moving. The pick-up locations in the metro DC area are convenient to Metro, and near places to grab breakfast or lunch for the trip.

I've been riding the Vamoose Bus between Arlington and NYC for several months commuting weekly for work. It's an excellent company, completely reliable. The buses are comfortable and clean. The drivers are very professional. And the staff is friendly and helpful.

The seat was very uncomfortable. The bus was full and the driver had to take a break. Instead of 4,5h, it was almost 6h.. NEVER AGAIN.

I have never encountered any problems during my 5+ years of using Vamoose Bus for my travel needs to and from New York City. The drivers are very courteous, the bus is immaculate and the staff is very professional and always efficient.