Transparency and responsiveness in communications with Lillie-Mae post purchase. Her eagerness to assist was second to none. Just lovely to deal with all round. Pre purchase Simon was just fanta... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My van recently starting costing me a lot of money so I decided I wanted to get a new van that gives me the piece of mind of having a warranty. I stumbled across Vanaways online and after contacting... See more
Company replied
Its my first time purchasing a new vehicle. Our business needs 3 new vans, Robert Upjohn was particularly helpful explaining the different products and making sure I chose the right one for my busine... See more
Company replied
Ordered a new Van for our business through Vanaways. Process was extremely seamless and stress free. Tyler Flage was very helpful throughout the process. With continuous communication we knew what was... See more
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4.7
Excellent
284 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 48 hours
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Reply from Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Reply from Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
A complete shambles
A complete shambles, high pressure selling before you pay, then not interested afterwards. My van turned up with things missing (entertainment screen) so not even a radio! I actually bought this one, because I was told it had a 10" apple play. Now they're saying it was a misunderstanding, but it was NEVER mentioned the van I bought didn't have this screen. I've had the van on the drive for three weeks, they've offered me money back but I'm worried about the warranty and they're expecting me to sort it out. I'm expected, and are doing, all the chasing on this, the contrast with before and after is like black and white.
I went with them because we're very busy at work and it seemed like a decent option, how wrong.
The problem is, I very nearly kicked this into touch before I paid, because I sensed it was going to be trouble. Always trust your senses
28 February 2025
Purchasing a new toyota hilux.
I dealt with Mark Taylor at Vanaways who was very professional and easy to get on with . I was very pleased with the discount. Toyota increased their prices on January1st 2025. This in turn changed the price of my original quote that I received in December 2024. This ended the deal. Mark Taylor was able to meet the the original quote appropriately 10 days later. It took just over 2 months before i had delivery of the truck. The reason for the main delay was because Fleet Toyota kept changing the parameters and the colours of which Hilux I could purchase.
I would like to add that when purchasing a truck from Vanaways they should talk through and explain the reason for signing the V5 form which I totally understand now and it turned out not to be an issue.
When I was passed on to the ladies in accounts they were very professional and they treated me with the upmost courtesy and respect. Especially Morgan . She kept me updated with dates and times of delivery throughout the end of the process.
So I would like to say thank you to all your team.
I am very happy with the new truck.
I would definitely recommend Vanaways to anyone purchasing a new vehicle.
23 February 2025
Reply from Vanaways
Thank you so much for your fantastic 4-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Excellent service no messing around
Excellent service no messing around . Sorted out everything I asked for and more great team of people at Vanways . I didn’t wait long for delivery of vehicle. Wouldn’t hesitate to recommend to anyone for a great service pleasure to do buisness with . Keep up the good work and thank you all at Vanways
23 February 2025
Reply from Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Reply from Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Straight forward and efficient staff
21 February 2025
Reply from Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Reply from Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
New Renault Pickup
A very good service, Vanaways kept me in the loop at all time and delivered the vehicle as we requested.
12 February 2025
Reply from Vanaways
Thank you so much for your fantastic 4-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
From start to finish this transaction…
From start to finish this transaction ran very smoothly
7 February 2025
Reply from Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Great service from start to finish…
Great service from start to finish highly recommend
17 February 2025
Unprompted review
Reply from Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
From start to finish this company was…
From start to finish this company was amazing …. I chose well 😬
9 February 2025
Reply from Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Excellent Experience
7 February 2025
Reply from Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Vanaways
Vanaways
vanaways.co.uk
They are the people for Vans, Great working with them,
Good Fair Price, Delivered on time with no Issues,
Mr Kevin Taylor,
Avonstar Trading co ltd.
1 February 2025
Reply from Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
would of given full marks but we were…
would of given full marks but we were let down on a very late delivery !
2 February 2025
No fuss way of purchasing a new vehicle
19 January 2025
Reply from Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Reply from Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Liam was class from start to finish
Liam was class from start to finish! Messaged him with my requirements and he had one ready there and then! Process was very simple and collection was the easiest process I’ve experienced! Thank you guys!
1 January 2025
Reply from Vanaways
Hi Conor, Thank you so much for your wonderful review and for highlighting Liam specifically! We're lucky to have such dedicated team members, and we're thrilled to hear that he made your experience with Vanaways even better. Your kind words motivate us to keep delivering top-notch service. If you need anything else, don’t hesitate to reach out—we're always happy to help! Best wishes, The Vanaways Team
Brilliant communication at all stages
Our first time buying a van online was made so easy by all the team at Vanaways. The price was excellent too. Nothing went wrong - everything was perfect. Would recommend to everyone.
19 December 2024
Reply from Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
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