I am really fed up with this app. Guys, if you have any urgent payments, do not use this app because we cannot expect the funds to reflect immediately. This is not the first time this has happ... See more
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See what reviewers are saying
The app is very reliable, it gives real time exchange rates. I don't have to go to a money exchange and bargain for rates. A few days into using the app, I had some issues with transferring funds; but... See more
Hello, I have transferred the money to India couple of times ago, but no issue and it's credited to within hour. Yesterday I have transferred the money again due to emergency, despite my pr... See more
Vance is hands down the best money transfer app I’ve used! The deposits are super quick, and they offer Google exchange rates, which no other provider does. On top of that, they have a great referral... See more
Company details
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Leadpro solutions - premier business leads providers
Contact info
3.3
Average
941 reviews
Hasn’t replied to negative reviews
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They stole my money
They stole my money. Support doesn’t replies you back for days. No escalation emails answer you ever back.
Update: I am waiting for the solution from help/escalation team and once I have a solution - I will update my comment accordingly.
31 January 2025
Unprompted review
Reply from vance.tech
Hi Kushbu Pandey,
We are sorry for the experience you had with us and we sincerely apologize for the inconvenience. We kindly request you to help us with the transaction ID via DM or reach out to us at help@vance.tech so we can assist you better.
Unacceptable, 10days and 8k EUR still missing!
Unacceptable: 10days and my 8k EUR transaction is still missing. Vance customer support is sluggish and unresponsive with multiple messages and emails gone answered. Can somebody help or suggest a way to escalate this?
4 February 2025
Unprompted review
Reply from vance.tech
Dear Shubham,
We sincerely apologize for the delay and any inconvenience caused. Your €8,000 transaction has now been successfully completed. If you have any further concerns or need assistance, please reach out to our support team via chat or email. We truly appreciate your patience and understanding.
Transaction completed but fund not credited to my indian account
Issue got solved .
5 February 2025
Unprompted review
Reply from vance.tech
Dear Ratan,
We sincerely apologize for the delay and any inconvenience caused. Your transaction (ID: IZDPTLYFNU) has now been successfully completed. If the funds are still not reflecting in your account, we kindly request you to check with your bank. For any further assistance, please reach out to our support team via chat or email. We truly appreciate your patience and understanding.
Best application for remittance India
Best application for remittance India
6 June 2024
Unprompted review
I MADE TRANSFER ON JAN 31ST AND…
I MADE TRANSFER ON JAN 31ST AND UNFORTUNATELY IT TOOK 7 DAYS TO CREDITED MY INDIAN ACCOUNT.
ESPECIALLY THANKS TO MR. PRAKASH WHO GUIDE ME AND SHARED THE UPDATES.
THANKS A LOT MR. PRAKASH
7 February 2025
Unprompted review
Unreasonable delay and lack of customer support
Almost 5 reminder emails have been send to vance support with no response or call back.
Still awaiting a refund of the transfer.
If this approach continues, I am forced to seek legal assistance to resolve the issue....Any one with similar issues please connect
I did a manual fund transfer from my uae bank account to my vance account. The amount not credited to vsnce since 5 days.The bank confirmed that the funds credited to beneficiary account. Follow-ups are on.Unreasonable delay and very difficult to get a response from support.
No direct call options to customer care, WhatsApp bot response are poor with no tangible solutions. Email send and awaiting response.
I send all the transaction details from my email. Can't share email here as per policy
Please review and revert
4 February 2025
Unprompted review
Reply from vance.tech
Apologies for the delay and inconvenience. We understand your concern and appreciate your patience. Please share your order ID via DM, and we will check the status and assist you as soon as possible.
Very slow progress and there is no…
Very slow progress and there is no proper response for the email improve it
8 February 2025
Unprompted review
Reply from vance.tech
Hi Vikraman Thangavel,
We sincerely apologize for the experience you had. Kindly be advised that your transaction has been successfully completed. If you have any further concerns or need assistance, please feel free to reach out to us at help@vance.tech. Thank you for your patience and understanding.
Very bas no any update reply nothing
I MADE THE PAYMENT ON 31ST JANUARY TO INDIAN ACCOUNT FROM UAE AROUND 3200 AED AND NOW ITS SHOWING PROCESSING IN THE APP.
ITS ALMOST TAKEN 7 DAYS WITHOUT ANY UPDATES.
I TRIED THROUGH MAILS, CUSTOMER CARE FOR THE UPDATES AND UNFORTUNATELY THERS IS NO REPLY.
WE ARE SENDING MONEY TO INDIA FOR EMERGENCY PURPOSES. NOW ITS NO USE.
KINDLY REQUESTING YOU TO SOLVE THE ISSUE AS SOON ASPOSSIBLE AND IF NOT POSSIBLE, REQUESTING YOU TO REFUND THE AMOUNT FOR THE SAME ON HIGH PRIORITY.
CUSTOMER SERVICE IS NOT RESPONDING ON TIME,THERE IS NO NUMBER FOR CALLING PURPOSE.
31 January 2025
Unprompted review
Reply from vance.tech
Hi M Qadri Amjadi,
We sincerely apologize for the inconvenience caused. We kindly request you to help us with the transaction ID via DM or reach out to us at help@vance.tech so we can assist you better.
Money Transfer through VANCE
Money Transfer through VANCE
Hi everyone, I transferred money through Vance six days ago, transaction id is AEPV4DDRO4, but I still haven’t received it in my Indian account. Contacted their customer support and they gave fake assurance that money will credit soon. Chatted with their chief grievance officer, but still no use. Help me to get my money back please @vance.
1 February 2025
Unprompted review
Reply from vance.tech
Hi Sini Jose,
We sincerely apologize for the experience you had with us. Kindly be advised that your transaction has been successfully completed. If you have any further concerns or need assistance, please feel free to reach out to us at help@vance.tech. Thank you for your patience and understanding.
Very good exchange rate and no service…
Very good exchange rate and no service charges i recommend Vance to my colleagues and friends
1 February 2025
Unprompted review
Best rate with free transfer very good…
Best rate with free transfer very good app tku
6 February 2025
Unprompted review
I am extremely frustrated with my…
I am extremely frustrated with my experience using the Vance Money Transfer app for sending money from the UK to India. This service has been nothing short of a nightmare.
The transfer took an incredibly long time.
To make matters worse, their customer service is absolutely terrible. Not only did I face long wait times, but they never responded to my emails or inquiries. I’ve tried multiple times to get in touch, and no one has bothered to reply. This level of neglect is unacceptable for any company.
I would NOT recommend using Vance Money Transfer. There are plenty of better, more reliable services out there. Poor app, slow transfers, and non-existent customer service.
5 February 2025
Unprompted review
Reply from vance.tech
Dear Josh,
We sincerely apologize for your experience and understand your frustration. This is not the service we aim to provide. Please share your order ID and we will check the status and assist you as soon as possible.
I have Transferred An amount of 843 AED…
I have Transferred An amount of 843 AED on 03rd Feb and it did not get credit yet and there is no response from the support team.
3 February 2025
Unprompted review
Reply from vance.tech
Hi Fayas Sirajudeen,
We are sorry to hear about your experience. Please be advised that your transaction has been successfully completed. If you have any further concerns or need assistance, please feel free to reach out to us at help@vance.tech. Thank you for your patience and understanding.
Not intentionally blaming Vance App…
Not intentionally blaming Vance App service,
Among this applications that send money to the country, there is no other bad app and bad service,
If money is sent for necessity, if it is not received in time, then what is the use of such an application?
Please Learn what customer service is and start such ventures.
Advertise on behalf of the famous people and celebrities who advertise it and ensure the trustworthiness and transparency of the app.
4 February 2025
Unprompted review
Reply from vance.tech
Hi Rahul Ramakrishnan,
We apologize for the frustration and inconvenience you've experienced. We understand the importance of timely transactions, especially in urgent situations. We are working hard to address these issues to restore your trust in our platform. If you have any further concerns or need assistance, please feel free to reach out to us at help@vance.tech.
ease of using the app is epic
the ease of using the app for transferring money to India is epic - that and also the best exchange rates it provides and also the speed at which the money get to your account in India - all these things are amazing
31 January 2025
Unprompted review
Transfer Issues
Good Day,
05/02/2025
I had transferred my amount to India yesterday(05/02/2025).But after 30 hrs my amount is not credited in the bank. I had received below message after the transaction.
Your transaction with ref OJFK9X5KOK of 47620.0 INR is credited to the beneficiary. Hope to serve you again. I had tried to contact Vance team through App chat, Email, iMessage, and WhatsApp. But no response.Please help me to solve the problem.
Today is 10/02/2025
Still my amount is not credited in the bank. No one there to solve the problem.
14/02/2025
Still my amount is not credited in the bank.
Today 10 days over after the transaction.
Thank you.
5 February 2025
Unprompted review
Good service like the vance
2 February 2025
Unprompted review
I used the vance app and u got google…
I used the vance app and u got google rate prices and zero fees and the greatest thing fast transfer vance just takes 5 minutes
5 February 2025
Unprompted review
Excellent exchange rate
Excellent exchange rate, no one can match their rate and that also with no fees.
27 January 2025
Unprompted review
Highly recommended
Highly recommended, fast and reliable service where money transfer can happen within minutes right from my firtst transfer
3 February 2025
Unprompted review
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