This is my third order from Vanessa Flair Jewelry, and I couldn’t be happier! I now own 9 pieces, and every single one is absolutely beautiful. The quality is outstanding—I've been wearing some of the... See more
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Love the jewelry; Always light weight, excellent quality, and fast shipping! Very much worth the price!
Hello! David from Cld.T Studios Maybe size options for the jewelry. My neck and wrist are bigger than most, does that mean that I can’t wear your good quality jewelry? And Pac... See more
Never received package. Opened a ticket and never heard back from them even after following up. First emailed you on Jan 16 and just now got a response on Feb 11 because of the bad review. Just to... See more
Company replied
Company details
Written by the company
Vanessa Flair has been since 2019 one of the most preferred jewelry stores allover the world.
Contact info
71-75 Shelton Street, WC2H 9JQ, London, United Kingdom
- contact@vanessaflair.com
- vanessaflair.com
3.9
Great
433 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
AMAZING poetry juwellery!!! I love you 💖💖💖 (THE ACHERNAR)
AMAZING poetry juvellery!!! Super!!! I love you 💓💓💓
25 August 2022
Unprompted review
Reply from vanessaflair.com
Thank you for your sweet words to us, we hope to continue our good relationship with you.
Thank you ❤❤
They tried to get my money by making me…
They tried to get my money by making me a ambassador.😂
24 August 2022
Unprompted review
Reply from vanessaflair.com
Thank you for your review, we appreciate your time and we don't take any money without your permission, you have only to refuse the offer. thank you.
The website was super easy to use
21 August 2022
Reply from vanessaflair.com
Hello Megan, thank you for your kind review, we appreciate the time you take to share with us your feedback and we hope to continue our good relationship with you.
Thank you.
Reply from vanessaflair.com
Hello Andrew, thank you so much for taking the time to leave us this amazing review, we hope to continue our good relationship with you.
Thank you.
Nice products
Nice products, use them alot :)
high shipping cost abroad- gives them only 4 stars.
14 August 2022
Reply from vanessaflair.com
Hello Beathe, Thank you for your kind review,
We are very happy that you liked your jewels and we hope to continue our good relationship with you, we will take your feedback as note so we can give you in the future better experience.
Thank you.
my boyfriend really likes his ring but…
my boyfriend really likes his ring but mine was scratchy. the bracelet also wasn’t as oversized as i liked. i had paid for shipping on a previous order and after it was delivered, someone broke into my mailbox and stole it. kids probably. the customer service didn’t refund or resend or offer any help. so. that’s a bummer. if the jewelry was nicer, i may not have mentioned!
14 August 2022
Reply from vanessaflair.com
Hello Graciec, thank you for bringing this to my attention, let me please explain to you that if you receive a damaged products you have to send a pictures as a proof to the customer service agent so they can help you better, and about the stolen parcel unfortunately, we cannot do anything this is out of our hands and we highly recommend to file a complaint with the police for theft of items in your mailbox and to contact your post office again.
Thank you for your time.
Every piece is so cute and such great…
Every piece is so cute and such great quality! I love everything.
13 August 2022
Reply from vanessaflair.com
Hello Cambry, Thank you so much for your sweet words and for your time.
We hope to continue our good relationship with you.
Thank you.
I wish the delivery package set can be…
I wish the delivery package set can be change. The product of necklace original price was $70. However, when customer receive products and open it, the item not looks like $70. Is there any chance you can change package product design into a small box?
13 August 2022
Reply from vanessaflair.com
Hello Jiyeong,
Thank you for sharing with us your feedback, You need to send pictures of the products to the customer service agent so they can help you better and we are very sorry to hear that you didn't like your products.
Thank you.
Please refund the money I paid for shipping.
I ordered jewelry and paid for shipping. After a certain time, the site said that the package had been delivered, but I did not receive it. For several days I looked for it in post offices, then I wrote to technical support, they promised that I would receive them in a week. A week later, nothing has changed. After a few more correspondence with technical support, it turned out that my package did not reach me and returned back. Then I asked for my money back. I wrote to support several times, they only promised to return, but in fact nothing has changed. If anyone is reading this please take action to resolve this situation!
11 August 2022
Parcels arrived in good time and in…
Parcels arrived in good time and in excellent condition love it!
9 August 2022
Unprompted review
Reply from vanessaflair.com
Hello Jeremiah,
Thank you for sharing with us your excellent review and we hope to continue our good relationship with you.
Thank you.
Reply from vanessaflair.com
Hello Daniela,
Thank you for your positive review and we hope to continue our good relationship with you.
Thank you.
I don’t get any answer
I paid shipping costs and I didn’t receive the jewels…
I have written several times through instagram but I do not receive any response...
I want to think that it is August and they are on vacation and they have not been able to answer me…
5 August 2022
Unprompted review
Reply from vanessaflair.com
Hello Yolanda, thank you for sharing with us your feedback,
Can you please send us your order number so we can help you better or you can just contact "contact@vanessaflair.com".
I paid shipping fee but never received…
I paid shipping fee but never received my order
1 August 2022
Unprompted review
Reply from vanessaflair.com
Hello Rhine,
Thank you for your review, May I know your order number or the email address you used for placing your order? so I can help you better. thank you
Very shady
I got the same exact DMs word for word, even the exact same 30 minute time between me answering question to my “application being approved”, even though I never filled out an application, as another Instagram account and website called christianlawson.com and both websites look identical. Seems VERY shady
29 July 2022
Unprompted review
Reply from vanessaflair.com
Hello James,
Thank you for sharing your feedback with us, would you mind to tell us if you faced any kind of problems with our service or products, or you just thought that we might be scammers without trying our products, we would love to make things right with you.
Thanks.
Isn’t it interesting how all of the…
Isn’t it interesting how all of the good reviews on this are all on the same day? Or one day after the next?
26 July 2022
Unprompted review
Reply from vanessaflair.com
Hello Kiera,
Thank you for your review, As there are negative reviews there are also positive reviews, and we really happy to see that we have customers that are satisfied with our service and products.
May I know if you have ever faced a problem with our brand?
Thank you.
Delivery type
My only issue is that the items were not delivered to my shipping address and I still needed to travel to receive them at a drop off point
26 July 2022
Reply from vanessaflair.com
Hello Lamees, Thank you for your review, all feedback is important to us and we're sorry to hear that you haven't received you parcel to your address, but it must be their a failed delivery and to avoid the parcel may return overseas warehouse they asked you to pick up it.
Thank you.
Love their jewelry
Love their jewelry! Worth the splurge for in style pieces that are still timeless!
20 July 2022
Reply from vanessaflair.com
Hello Victoria,
Thank you so much for your kind words, we appreciate your time and we hope to continue our good relationship with you. thank you
POOR CUSTOMER SERVICE
POOR CUSTOMER SERVICE
I received three lovely jewels from Vanessa Flair, which all promptly broke within 24 hours of wear. I reached out to the contact email I had sharing my concern and asking for a shipping refund. I sent in images of the broken jewels and never heard from them again. I reached out a second time, where I had to send NEW photos of the broken product. This was in APRIL 2022. I still haven't received a refund or follow up.
20 July 2022
Reply from vanessaflair.com
Hello Chelsea,
Thank you for your review,
we strive incredibly hard here to make everyone experience enjoyable, and we're really sorry we've not been able to meet your expectation this time.
Due to our policy, we refund or re-send new jewels only if you received a damaged package, but you already used the jewels, so it's out of our hands.
Thank you.
My daughter wanted a gift for her…
My daughter wanted a gift for her birthday I didn't know what present i should gift her then i came across this jewellery,it was all i ever wanted i bought for her a necklace a she really loved it and for sure the necklace was a masterpiece
12 July 2022
Unprompted review
Reply from vanessaflair.com
Hello Miregwa, Thank you so much for your honest review, we're so happy to know that your daughter loved the jewels and we hope to continue our good relationship with you.
Thanks.
I'll recommend this to anyone who's…
I'll recommend this to anyone who's looking for a place to buy jewelry. The prices are very affordable, there were a lots of peices to choose from and the shipment service is very quick.
11 July 2022
Unprompted review
Reply from vanessaflair.com
Hello chrixxx, thank you for your great review, we appreciate your sweet words and we hope to continue our good relationship with you.
thanks.
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