Vanguard Asset Management Ltd Reviews 

Had a question and one quick phone call with the incredibly helpful and friendly Aneefa was answered perfectly! Thank you 👍🏼

Jade was very helpful on the online chat. Answered all my questions in a timely fashion. Great service!

I have just spoken to Elliot and he was outstanding, nothing was too much trouble. He talked me through the process and he was very patient. I can only speak very highly of vanguard the answer the phone very quickly. the experience we have had from all the staff is outstanding and we have been with then for many years and the treatment has always been the same. Thank you for your time

Made everything clear and simple for me

I just spoke to a lovely woman called Nicola who made my experience extremely easy.

Whenever I've sent a query to Vanguard I have always had a quick and detailed response which is easy to understand for someone who is no expert in investing or tax.

My most recent conversation was with Ryan who was excellent in explaining how investing in my SIPP impacts my income tax.

I unfortunately had to close my Vanguard account because I moved overseas (outside the UK). Cimea assisted me throughout the entire process of moving my funds (which was a bit more complex than expected) and closing the account. She really ensured that everything went as smoothly as possible.

The response time was also very quick.

I honestly couldn't be happier with the support I received and would definitely recommend Vanguard to others. I would have stayed with Vanguard if I hadn't been moving abroad.

I sent a secure message asking for account statements for a specific time period. I had a response within 24 hours from Amina who sent me all the statements I needed. Amina was polite, friendly and helpful and I was very impressed by her professional service. Thank you Amina.

I sought some advice on how to invest money I had in a cash account. I really wanted to speak to someone on the phone but was too late as the phone line had closed 2 minutes earlier. However Nathan M answered all my queries in a quick on line chat and gave me a link for more advice. Very helpful and efficient.

i would definitely recommend Akhmed he was very helpful with helping me find my way around the site.

keep it up!

Excellent service transferring funds today. Great customer support from Aneesa

I spoke to Aneesa. She was extremely helpful, patient and gave me clear instructions on how to proceed with my query. It just goes to show, when dealing with a quality company you deal with quality employees.

I called very stressed about something I did wrong in my stocks and shares I was put through to Ahmed he helped me very quickly was respectful through the full phone call and even helped me with a few more things I did wrong within the account a great guy and investing with vanguard is without a doubt the best thing I have ever spent my money with 🤞🏿.

Requested a telephone call to discuss starting to withdraw part of my Vanguard pension and exactly on time received a call from Oliver who, for nearly fourty minutes, asked me various questions and took me through the process of starting to withdraw my pension. The questions were staight forward, clear and concise and he was very patient whilst I navigated my way through the Vanguard website to complete the online forms required to set up my pension withdraw. Very happy with the service offered by Oliver as pensions can be complicated, but he took me through the process at my pace and answered all my financial questions regarding access to my pension. Very happy to recommend this service from Vanguard.

Its fun when you deal with great agents that listen and know their stuff around the business. Zed was very helpful and gave great advise.

I contacted Vanguard with quite a few detailed questions about the differences between the self-managed ISA and the Managed ISA, particularly around the recent fee changes and how they would affect both my account and those of my family.
'Teigan' was consistently patient, professional and incredibly clear in her replies. She took the time to answer every question thoroughly, explained the fee structure in plain English and removed a lot of confusion that I simply couldn't resolve from the website alone.
At no point did I feel rushed or like I was receiving a standard copy-and-paste response. Every reply addressed my specific questions and gave me the confidence to make an informed decision about my investments.
Excellent customer service throughout and a real credit to Vanguard.

Robert was on time, clear and concise. Very professional.

Easy and up to date information, facts and explanation around the subject of Pension Drawdown with a polite professional.

Had heard communications were difficult here but the new chat service on the revised website was instant. Thanks to Tolu for making things clear when I was a bit overwhelmed by documentation. Very painless customer support, excellent. Only just opened a pension so can't comment on the ongoing process yet, but for setting up and explaining things, top notch.

Ahmed was lovely!! So incredibly kind, patient and clear with his instructions! An absolute pleasure to speak to....thank you so much Ahmed!! 💛