Vanhallenmelbourne Reviews 183

Honestly pretty surprised with how good the pants and jackets turned out. ordered online so was a bit unsure, but fit was spot on and material feels better than what i expected for the price. worn the jacket to work and even mates asked where i got it from. delivery was smooth too, no dramas at all

Bought 2 pairs of shorts that looked great on the site. Product was attrocious and came from China. 3 months later, having had to send the shit products back to China they still don't acknowledge receipt and no refund. Paypal couldn't care less, have not refunded money. This is a classic Chinese scam. DON'T BUY FRO THEM.

Super cute pieces and they all arrived just in time for the weekend

I ordered 2 pair of men shorts on sale for $70AUD each. That should have been the telltale sign. Absolutely nothing like was advertised, not the proper colour, cut or material! Ive demanded a full refund but doubt if i get that! Stay away from VANHALLEN MELBOURNE.

I ordered a pair of shorts giving exact size. The shorts arrived late and were the wrong size. The company name is Van Hallen but there is no return address at Melbourne. The return address is in the Netherlands. I send the shorts back to the Netherlands address asking for the correct size to be sent. Received no reply. Emailed Van Hallen. Turns out they are based in China. They offered a partial refund but not the shorts I ordered.

I would give zero stars if I could , horrible service and scam please please guys don't waste a cent horrible product and have been waiting over 2 months for a refund and that's if I get. It .I wish I knew before otherwise I wouldn't have spent a cent here.

Do NOT order from this shop! Please save your money, energy, and nerves!
Melbourne my a**! It’s a Chinese company and absolute rubbish!

I ordered a $80 pair of pants from Van Hallen Melbourne. It took three weeks to arrive from China. The pants are atrocious! They are about three sizes too small, no price tags on the garment, no tags at all. Just a cheap peace of small cloth.

Now comes the kicker! Of course I want to return this piece of garbage and get my money back. You guessed it! Not as easy as it sounds! It took five emails of trying to entice me to keep the pants.
Then finally, after five emails, I was provided instructions on where to send the item - and pay for the postage myself - to China!!! I was determined to get my money back, so I paid $30 postage to China.

Four weeks later - the parcel is “lost” or still stuck in customs. No way to contact Australia Post office - as it’s still showing as being in transit. No one to contact in China.

So, not only did I lose $80 for a pair of pants that cost $5 to make (if that) - but $30 postage - and sooooo many anger-management strategies that I had to implement, not to absolutely abuse the living s…. Out of someone.

In the end, it’s my fault! I took the name of the company and believed it was a store in Melbourne and didn’t check the reviews - idiot that I am!

So, please save yourself this agony and your money and do NOT order from this place!!!

Just a rubbish website. Rubbish quality and stealers of money . DO NOT BUY. STILL WAITING FOR A REFUND FOR THE SHIPMENT THAT COSTED ME TO SEND BACK IN THE POST

The material and workmanship were worse than some items i have purchased from Shein. One sleeve eas shifted tha the other. The waterfall blazers gave no lining, there are no tags on their clothing. They are made cheaply and out of poor quality material. They will not refund! #vanhallen rip off

Its really refreshing to find a store that delivers great style without charging too much

I wish I'd seen the reviews before purchasing an item. Can't access the tracking ID, keep getting page error, no idea where my item is???????

They quality blew me away considering the price point definitely great value

It was nice to see the items arrive as shown, though the experience as a whole was average, good but not can say impressive

I wish I had read the many other reviews before I purchased from this company. I was under the impression there was some sort of presence in Australia for this business. Clearly from the delivery and the following interactions this is not the case. I had communication from the company about a significant delay to delivery which was fine. Then item arrives faulty and the reply was rote even though they had offers to remedy, These were as misleading as the website which uses Melbourne in the Company name. I purchase from other suppliers onshore and offshore but it is clear that this is how they operate. A number of dress suppliers I have purchased from do have actual shop fronts and silly me thought this was one. However Vanhallen choose to be deceptive and the quality of the product was dreadful. I purchased a pink button through dress and 3/4 down the length there is a faded strip of fabric as if the fabric roll had been exposed to sunlight. They clearly use second rate fabrics & suppliers. There was an offer to recompense with a $10 USD refund or I could spend $10 USD to buy another item same of similar. Really!
Shouldnt the offer be in AUD$ how ridiculous and how rude to "forget " that your clients are in Australia when you advertise Melbourne in the online name. And of course I cannot be bothered going through all the rigour of a return and then getting another item that will no doubt be 2nd rate as well. So they get their money and keep selling. How do we stop these sort of businesses operating? I wish I had done my usual research but I was keen on the dress asap due to surgery and the dress was easy to get into for that purpose.

This is a ghost store with very low quality items and an impossible return policy. Avoid at all costs, the ACCC has also issued a warning for these stores if you have purchased from here contact your bank for an imediate charge back and also report their ads to google.

I like how they combine style and comfort. but still lot of space for improvement is there

Total scam they have a fancy website that makes you think they are legit and in Melbourne. They will send you Temu clothes that don’t match what you ordered and are really poor poor quality and unable to be worn and then they will ignore you when you asked for a refund or to return the goods. Daylight robbery.

This is a scam store buyer beware, pretend to be in Melbourne and send temu products that are thin and covered in loose threads, bad fitting and not as described on the website and when you try to get a refund or return they ghost you. The products dont even have a label, the material is paper thin and the stitching super poor quality, a mile away from the prices they charge and what they say on their website, the arms were so short I couldnt even put the item on as it was distorted,

The quality matches the price, which is fair. Not top-tier, but still okay for the cost

Scam site don’t buy. Clothes are worse than Temu.