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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, noting their sturdiness and good design. Many find the items easy to assemble and appreciate the range of accessories available. The delivery service is consistently highlighted as fast and efficient, with products arriving quickly and well-packaged. However, some people were dissatisfied with their order and the service received. Issues included receiving products that did not fit as advertised, items with manufacturing defects, or parts that were difficult to assemble due to misalignment. A few customers also reported problems with customer service regarding returns and refunds, feeling that their concerns were not adequately addressed.

What people talk about most

Product

People report positive experiences with product, often praising the quality, ease of assembly, and perfect... See more

Quality

Customers had positive experiences with quality. Many reviewers praised the excellent quality of products... See more

Order

Users describe ambiguous interactions with order. While some customers, for example, received their MAN TGE... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many report quick delivery times, with... See more

Service

Reviewers highlight ambiguous aspects of service. Some customers praise the super professional and friendly... See more

Based on these reviews

Rated 5 out of 5 stars

Bought via the their eBay store, these made-to-measure shelves are a great addition to my work van. Flatpack kit was securely packaged, no bits missing and was easy to put together. My van is ply line... See more

Rated 5 out of 5 stars

Very good quality, relatively easy to put together but a slight issue with the instructions in that I didn't realise that I had to build the shelves first and got the end panels the wrong way around.... See more

Rated 5 out of 5 stars

Both front and rear racks were excellent quality and very easy to assemble. They arrived quickly and well packaged. The only thing that could make them better would be to include a few extra wood scre... See more

Rated 5 out of 5 stars

Great racking system, sturdy, well-designed, fits in my Transporter perfect. The storage layout makes organising my Makita toolboxes easy. Delivery was fast. Straightforward to install, video was help... See more


Company details

  1. Van Accessories Shop

Written by the company

"We offer a range of quality accessories, aftermarket extras, custom styling upgrades for all the popular makes and models of vans on sale in the UK. Whether you are looking to improve the interior or spice up the exterior of your van. Vanimal also design and manufacture ply racking and shelving units. Our easy to assemble racking is designed to withstand the rigours of everyday use while still being lightweight; perfect for any van owner. Available as single units, pairs or in various multi-rack combinations."


Contact info

3.7

Average

TrustScore 3.5 out of 5

95 reviews

5-star
4-star
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1-star

Replied to 10% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Bought via the their eBay store

Bought via the their eBay store, these made-to-measure shelves are a great addition to my work van. Flatpack kit was securely packaged, no bits missing and was easy to put together. My van is ply lines so I did need to modify the end panel slightly to get 100% flush against the sides and fit the mounting brackets but the unit feels very sturdy now it's installed. Worth the money to have an organised van

21 July 2025
Unprompted review
Rated 5 out of 5 stars

Ordered a bulkhead and double rear

Ordered a bulkhead and double rear. It's a perfect setup for what I need and keeps the van organised and tidy, which makes a change. The bulkhead is usually an area that just gets wasted but this rack is especially useful. Instructional video was clear and didn't take long to build and fit in.

23 June 2025
Unprompted review
Rated 1 out of 5 stars

A fine demonstration of how not to conduct business

Vanimal ( owned by parent company of 4x4 Accessories and Tyres ltd) should be avoided at all costs. I was sold a set of wheels that were quote "designed to fit all Transporter and Caravelle models from 2003 – 2022 inclusive".

The wheels supplied are actually designed for a Land Rover Discovery as the centre bore and mounting plate does not align with the hub on a VW T5 (72mm rather 65mm). They could potentially be fitted but spacers or a fitting kit to covert would be required to be purchased in order to fit the wheels safely. Vanimal advised me rather ambiguously to centre the wheels ('standard practice in it'!), which means the van would be supported by 5 bolts with 5mm gap to the hub and a 7mm gap in centre bore! The opinion given to me by my wheel fitter a mechanic, and 2 specialist companies, and a forum was that this is not a safe configuration. No supplementary parts or kits were supplied or even offered to overcome this issue. They simply washed their hands of me once the sale had been made. At the very best these wheels can be bodged to fit, to say they were designed for a T5 is a complete falsehood and demonstrates a mix of arrogance incompetence and dishonesty.

Due to my own misjudgment I told the independent wheel fitters to go ahead prior to learning all this information about wheel fitting, as I assumed spacers would be cheap and could be fitted afterwards. Unfortunately there was no solution to have these wheels fitting flush to the hub without spending £150 on spacers and increasing the track width which I did not want to do.

Having driven home I just bought some more wheels (identical in design from but from another company), and had them fitted a couple of days later. No suprise the wheel bore aligned perfectly this time - no need for vanimal centered bodge job after all.

Vanimal ignored my emails as the manager was on holiday for a few days before finally confirming a refund will not be given due the wheels having been fitted. This would be an acceptable reason had I changed my mind, however this all came about from misinformation at the point of sale.

I can assure you whatever they publish here the wheels were not designed for my van and they did the absolute minimum to help when I contacted them.

Lots of time, tyre fitting and now an eBay listing. About £350 down so far.

Thanks again Vanimal.

16 June 2025
Unprompted review
Rated 5 out of 5 stars

Very good quality

Very good quality, relatively easy to put together but a slight issue with the instructions in that I didn't realise that I had to build the shelves first and got the end panels the wrong way around. I am really pleased with the overall results these are very good quality and at a much lower price than metal but look just as strong. Delivery was excellent as came the next day.

2 May 2025
Unprompted review
Rated 5 out of 5 stars

Both front and rear racks were…

Both front and rear racks were excellent quality and very easy to assemble. They arrived quickly and well packaged. The only thing that could make them better would be to include a few extra wood screws in the fitting kits to build them with.

21 May 2025
Unprompted review

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