Vanity Studios Reviews 2,146

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 444 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their welcoming and professional demeanor, highlighting the exceptional service provided by hair and makeup artists, as well as photographers. People consistently mention feeling comfortable and at ease during their sessions, appreciating the guidance and talent of the team in capturing beautiful and cherished memories. The overall user experience, from initial greetings to the final selection of photos, is often described as smooth, enjoyable, and well-organized, leading to high satisfaction with the product and its quality. However, some customers also noted occasional issues, such as feeling rushed due to delays, or experiencing disorganization in scheduling. A few people were dissatisfied with the quality of hair and makeup, specifically mentioning concerns about the products used, unsuitable foundation shades for diverse skin tones, or inadequate styling for certain hair types. There were also instances where customers felt pressured during the photo selection process or found the overall experience to be less inclusive than expected, particularly for specialized shoots like cosplay.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team's professionalism,... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers praise the friendly... See more

Service

Reviewers mention positive feedback about service, with many customers enjoying the hair, makeup, and nail... See more

Product

Clients share positive opinions on the product, with many reviewers impressed by the quality of the photos... See more

Quality

Consumers generally express satisfaction with the quality of the service and final products. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We attended Vanity Studio to celebrate our sisters 60th birthday. We were greeted warmly and immediately offered a beverage and after our trying journey that was greatly appreciated. It was a lovely,... See more

Company replied

Rated 5 out of 5 stars

great experience from start to finish. Everyone was very welcoming , really enjoyed the space and every step of make-up, hair and nails. Danny was my photographer for the day and his photos were truly... See more

Company replied

Rated 5 out of 5 stars

Had a fabulous day at Vanity Studios. Everything ran smoothly and on time. Hair and make-up was perfect. The whole family had great fun posing. Ben our photographer was patient and capture some lovely... See more

Company replied

Rated 5 out of 5 stars

The staff was incredibly lovely, everyone was so welcoming and the entire process was very enjoyable, engaging and me and my partner felt so comfortable! We had a package deal where drinks, snacks, ha... See more

Company replied


Company details

  1. Media & Publishing

Written by the company

Professional photoshoots in London. We shoot family photography, fashion photoshoots, model portfolios, boudoir photoshoots and corporate headshots.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 72% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

It was my daughter’s 18th birthday…

It was my daughter’s 18th birthday present - the studio accommodated her 4 friends and her giving them a natural glowing look. They loved the hair and make-up and the photographer put them all at ease. They had a wonderful day and made some stunning memories together 🥰

25 January 2026
Unprompted review
Vanity Studios logo

Reply from Vanity Studios

Hi Katie,

Really glad we could give your daughter a great 18th birthday and some treasured memories. We'd love to see you again in the future.
Thanks,

Jon

Rated 1 out of 5 stars

Feel ripped off!

We purchased our three vouchers as a gift for my daughter’s 14th birthday. At the time of purchase, we were told that one picture per voucher was included. The day itself was fun but at the end, we were completely misled and pressured by a sales person to buy excessively priced photos and we’re not given the three free shots.
When I contacted the company, they refused to honour the photos included in the original purchase. We spent almost £1,000 on photos and this feels like a scam and terrible customer service
Such a shame after a fun day. Don’t be fooled by the good deal for the vouchers, you get completely stung at the studio!! There are many other better places to go in my opinion.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Great afternoon experience

I had an amazing afternoon there. I had my nails painted, hair done and make up applied in a relaxed environment. The final look was very professional and much better than I could ever do myself . The photographer was clearly very experienced and he was also able to guide me to get the best poses. I'm very happy with the final pictures and I appreciated being able to see them and pick the best ones with the manager who was also able to give her opinion. I'd had two previous professional photo shoots and this one was by far the best in terms of experience and picture quality . It's worth the price and I would definitely recommend them and go back myself if I ever need more professional photos taken

19 January 2026
Unprompted review
Vanity Studios logo

Reply from Vanity Studios

Thanks for your kind feedback, it was a pleasure to have you with us. I'll pass on your words to the team. Thanks,

Jon

Rated 5 out of 5 stars

Boudoir photoshoot newbie

I had a boudoir photoshoot as a surprise for my husband. I was welcomed warmly and made comfortable with a drink on arrival. The team on hair and make up were so friendly and made me feel really pampered, and they did a great job! Everything ran smoothly, and Danny the photographer took some absolutely beautiful images! He made the process so easy, telling me exactly what to do, which was great as I had no idea how to pose. He was very professional at the same time as friendly enough for me to relax. The process of choosing my images at the end was the hardest part, and I ended up not being able to say goodbye to a lot of them! Thank you so much Vanity! I had an amazing Monday morning and highly recommend.

19 January 2026
Unprompted review
Vanity Studios logo

Reply from Vanity Studios

Hi Rach

You're so welcome! We're thrilled by your kind feedback, I'll certainly let the team and Danny know that you had such an enjoyable experience. Do come back soon.

Thanks,

Jon

Rated 5 out of 5 stars

Great Experience

Vanity Studios provided a great overall experience. From the moment of walking in and being greeted by the professional front of house staff to being led through the process by the photographer (Bernado, who was a hoot!) it was a really enjoyable time. To get the most of this, (if you are not a professional model who knows what they are doing) you must relax and have fun with the whole thing. Might do it again actually...

15 January 2026
Unprompted review
Vanity Studios logo

Reply from Vanity Studios

Hi Jonathan,

We're so glad you're pleased with the outcome of your shoot. Our photographers always love when a client comes with a head full of ideas to play around with. We'd love to welcome you again soon.
Thanks,

Jon

Rated 5 out of 5 stars

Fantastic experience!

We had the most amazing day at our photoshoot. My children and I had such a wonderful time from start to finish. All of the staff were absolutely lovely, so welcoming and patient, and they made the whole session feel relaxed and fun. It was a truly memorable experience for us, and we couldn’t be happier. Thank you for making it so special!

31 December 2025
Unprompted review
Vanity Studios logo

Reply from Vanity Studios

Hi Varsha,

It was a pleasure to have you and your family with us at Vanity. Always great to hear such positive feedback about the team.
Thanks,

Jon

Rated 5 out of 5 stars

An amazing experience

This experience was fantastic and Im so glad I did it. My mum and I attended the session and we had the absolute best day. The staff were all lovely and welcoming, our makeup was spot on and our photographer was amazing. To top it off we were blown away by the images at the end, they were stunning! The whole day was so much fun and so much more than we expected. I would highly recommend Vanity Studios to anyone.

15 January 2026
Unprompted review
Vanity Studios logo

Reply from Vanity Studios

Hi

Thanks for your comments. We're so glad you enjoyed your visit and the images. Please do think of us again in the future.

Thanks,

Jon

Rated 5 out of 5 stars

amazing experience from the moment we…

amazing experience from the moment we walked in to a warm welcome with fizz, to the wizard make up artist (thank you Sacha for enhancing features I didnt know I had!) to the professional, energetic and calming photograher Mateo who was truly fantastic. It was an day like no other and something I truly believe everyone should experience once in their lifetime; whether alone, with friends or family etc. MUST DO!

16 January 2026
Unprompted review
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Reply from Vanity Studios

Hi Fiona,

So glad you had a great experience with us. Agreed, Sasha and Matteo are excellent at what they do. Thank you for sharing your lovely feedback.

See you soon again,

Jon

Rated 1 out of 5 stars

SCAM SCAM SCAM - 1 star because giving 0 is not possible

SCAM SCAM SCAM

This company is a complete con. We paid over £70 for a voucher and then were told we had to pay another £300 just to book the experience. At the event we were clearly told the voucher was valid for one year, but afterwards they hide behind the small print to say it must be booked within two months. This is blatant misrepresentation.

The pressure selling is disgusting and completely unacceptable. When we called to question it, the person on the phone was pedantic, entitled, rude and openly disrespectful. No attempt to help, no empathy, just arrogance and scripted excuses.

After reading other reviews and experiencing this ourselves, we decided it was better to lose the voucher than give them another £300, which many people say is almost impossible to get back once they have it.

This is not a legitimate experience provider. It is a business model built on misleading claims, fine print traps and bullying sales tactics. Avoid at all costs.

15 January 2026
Unprompted review
Vanity Studios logo

Reply from Vanity Studios

Hi Claudia,

We’re sorry to read that you feel this way. We’d like to clarify a few points to avoid misunderstanding.

Our promotional packages are valid for 12 months; however, the booking must be scheduled within the initial two-month window, which is outlined in our terms. The booking deposit is separate from this and secures dedicated studio time. It is refunded after the session has been completed or used toward images on the day of the appointment when the booking terms are met.

We take concerns about staff conduct seriously and will review the call internally, as we do not condone rudeness or disrespect.

Many clients go on to enjoy their experience with us, and we always aim to be transparent about our process. If you would like us to review your purchase directly, please email info@vanitystudios.co.uk with your details.

— Vanity Studios

Rated 5 out of 5 stars

The girls and I had such a lovely day…

The girls and I had such a lovely day with you. Everyone was so friendly and welcoming and made us feel really comfortable. It was fun getting our hair, make up and nails done and we were all happy with the results. The photo shoot itself was great fun. Our photographer Erica was so lovely, she made it so enjoyable. We had lots of time and she gave us plenty of ideas about poses. We had so many amazing photos to choose from and were given lots of time to pick the ones we wanted. It was great that we got the digital photos on the day too! Everyone has commented how stunning they are. Thank you so much for such a relaxed fun experience.

11 January 2026
Unprompted review
Rated 1 out of 5 stars

Absolute scam

Absolute scam. If you buy there’s no changing your mind! The voucher is worthless and you will not get your money back. Stay away!

18 November 2025
Unprompted review
Vanity Studios logo

Reply from Vanity Studios

Hi Elle,

We’re sorry to read that you feel this way.

Our promotional packages are clearly stated as non-refundable at the point of purchase, and full booking terms are provided before any appointment is scheduled. Many clients go on to enjoy their experience with us.

If you would like us to review your specific purchase, please contact us directly at info@vanitystudios.co.uk with your details and we’ll be happy to look into it for you.

— Vanity Studios

Rated 5 out of 5 stars

Nice birthday treat…

I did this with my daughter for my birthday and we enjoyed getting pampered, nice manicure, hairstyle and pro make up. The photographer Bernado was really good and put us at ease. The pics were gorgeous!! Nice birthday treat ✨️

11 January 2026
Unprompted review
Rated 1 out of 5 stars

do not give in to this scammmmm

Me and my best friend got stopped whilst out shipping by this gorgeous man, he persuaded us to pay a deposit for a photoshoot. It was originally like 75 pounds, but somehow we got it for £50. It sounded amazing and like so much fun. We was told we had 1-2 months to book this, no extra fees where stated unless we wanted extra photos. We went to book his today and they had the cheek to tell us its another £75 EACH to secure our booking. Reading online we see that people never get their refund back, which is crazy considering the original price of the booking was like £75. They refused to refund us our £50 fee because its "non-refundable". However, we are now left with nothing, no booking, no nothing. Were not risking getting scammed another £75 each. We want our £50 back as we didn't book a thing KMT!!!!

9 January 2026
Unprompted review
Vanity Studios logo

Reply from Vanity Studios

Hi Lucy,

We’re sorry to hear that you feel this way. We’d like to clarify a few points to avoid any misunderstanding.

The promotional package purchased at the event is separate from the refundable booking deposit required to secure a studio appointment. The booking deposit is refundable after the session or used as credit to purchase additional images, provided the appointment goes ahead as scheduled.

As no additional payment was taken and no appointment was booked, there is no further charge. Promotional vouchers are non-refundable, which is explained at the point of purchase.

We certainly do not operate as a scam, and we take concerns like this seriously. If you would like us to review your specific purchase, please contact us directly at info@vanitystudios.co.uk with your details and we’ll be happy to look into it for you.

— Vanity Studios

Rated 5 out of 5 stars

Fabulous day from start to finish

Fabulous day from start to finish with daughter, son and husband. Great venue, amazing staff, who made our time in the studio a fun chilled day out. Treated to hair and make up by two lovely ladies (sorry can’t remember names from Bournemouth and Fulham), our photographer Ben was fun and made us all feel at ease, and James who went through our photos and helped us decide was very entertaining. Great family day out making memories thank you all.

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Yes it’s not cheap but the photos are beautiful

I wasn’t sure what to expect when I booked this photo session. I thought it would be a nice experience for my daughters and I and we would come away with some photos. I looked at the online reviews (both good and bad) so I was prepared to the fact I was going to spend more money. When we got there everyone was lovely and welcoming, we were greeted with drinks and offered snacks throughout the time we were there. My daughters loved having their hair and makeup done by professionals and they both looked stunning. Our photographer was lovely and he was honestly so patient and helped with our wardrobe and how we should stand and pose and we didn’t feel rushed at all. He took so many amazing shots and was lovely to work with. We came away with some beautiful photos and some lovely memories. Be prepared to be there a few hours (we were there for about 4) and to spend ( we went with the cheapest package ) but those photos are going to be on my walls for years.

4 January 2026
Unprompted review
Rated 5 out of 5 stars

A really fun day from start to finish

A really fun day from start to finish. My daughter loved having the make over first and then an extensive photo shoot. All the staff were lovely and the photographer made us so comfortable so we got some stunning photos. The pre-vist emails were really helpful so we felt well prepared with outfits etc before we arrived. The photographer also helped with putting outfits together. My daughter also got some stunning action photos in her dance wearWe got lots of time and help to choose our photos and we’re so pleased with them. Our biggest difficulty was narrowing them down!! Thank you so much.

3 January 2026
Unprompted review
Rated 5 out of 5 stars

Whole team helped us get great pictures

Whole team took time with us to ensure we got the images we wanted. The hair and makeup was excellent and worked to make sure we were happy with our look but would still be effective under the lights. Photographer was excellent - he helped us relax and coached us to make the best use of angles for flattering pictures

3 January 2026
Unprompted review

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