Van Line Direct was an easy site to use & complete an application form for van insurance. I received a couple of confirmation calls & the agent was polite & efficient. The quotes were competitive &... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Quickly sorted a change of policy because my age required it. Factored in mileage and found something cheaper. Overcame all the difficulties the payment system presented. Young woman sorted and... See more
Company replied
Did the job in the end, the only bad was the internet kept going down when on calls so I had to keep calling back.
Company replied
Overall all very happy with the service provided. The team were quick and efficient to get the policy over the line. I spoke to Billy Simmonds who handled the process very professionally. Thank you
Company replied
Company details
- #209 of 226 best companies in Insurance agency
Written by the company
Time is money - save both with Insurance LineDirect. Want to save time and money on your van insurance? Well that’s exactly our aim here at Insurance LineDirect. With a large panel of top UK van insurers to choose from and a UK based team of dedicated insurance advisors to search for the most competitive rates, we can make buying your van insurance a quick and hassle free process.
Contact info
United Kingdom
- vanlinedirect.co.uk
4.1
Great
12K reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Van LineDirect
Dear Dean,
Thank you for taking the time to leave your review.
We are really pleased to hear you received a great, friendly service. It is always good to know the team made things positive and straightforward for you.
We really appreciate your feedback.
Yours sincerely,
Anna Vida
Van LineDirect
Great customer care nice guy👍
1 April 2026
Reply from Van LineDirect
Dear Ben,
Thank you for taking the time to leave your review.
We are really pleased to hear you received great customer care and had a positive experience with the person you spoke to. It is great to know the service left such a good impression.
We really appreciate your feedback, and we will make sure your kind words are passed on to the team.
Yours sincerely,
Anna Vida
Van LineDirect
Reply from Van LineDirect
Dear Patrick,
Thank you for taking the time to leave your review.
We are really pleased to hear you received great service and found the team very helpful and polite. It is always good to know we made a positive impression.
We really appreciate your feedback.
Yours sincerely,
Anna Vida
Van LineDirect
Amazing service, great customer care really happy with my insurance thank you
Amazing customer service quick and simple would recommend to anyone looking for insurance
31 March 2026
Reply from Van LineDirect
Dear Barry,
Thank you for taking the time to leave your review.
We are really pleased to hear you received amazing service and great customer care, and that you are happy with your insurance. It is also great to know you found everything quick and simple and would recommend us.
We really appreciate your kind feedback and recommendation.
Yours sincerely,
Anna Vida
Van LineDirect
Fella on the phone was clear and helped…
Fella on the phone was clear and helped when I was confused
31 March 2026
Reply from Van LineDirect
Dear Alan,
Thank you for taking the time to leave your review.
We are really pleased to hear the person you spoke to was clear and able to help when you were feeling confused. It is great to know everything was explained in a way that made things easier for you.
We really appreciate your feedback, and we will make sure your kind words are passed on to the team.
Yours sincerely,
Anna Vida
Van LineDirect
Alex was more than helpful
Alex was more than helpful
There was a couple of issues which Alex over come with a professional and helpful outcome.
Delighted with the help 👍🏻
30 March 2026
Reply from Van LineDirect
Dear Gary,
Thank you for taking the time to leave your review.
We are really pleased to hear Alex was more than helpful and was able to resolve the issues you experienced in a professional and supportive way. It is great to know you were delighted with the outcome.
We really appreciate your feedback and we will be sure to pass on your kind words to Alex.
Yours sincerely,
Anna Vida
Van LineDirect
Reply from Van LineDirect
Dear Luke,
Thank you for taking the time to leave your review.
We are really pleased to hear you found the team very helpful and polite. It is great to know you had such a positive experience with us.
We really appreciate your feedback.
Yours sincerely,
Anna Vida
Van LineDirect
100% Customer service
Sam Bissett was nothing but a true gentleman and went above and beyond to help me with my van insurance and made everything easy as possible throughout the whole process, even though I had recently changed my name on my driving licence and it was a lengthy process, he stuck with me went completely out of his way to get me the best price and talk with the cosingers to explain the whole situation and even transfering my NCB too.
His customer service skills are impeccable, where most insurers would have probably refused to help, Sam Bissett actually took it upon himself to sort the name change issues and got me a fantastic price on the final quote.
I would highly recommend this company solely based on Sam's customer service, professionalism and genuine want to help myself as a customer. Thanks again.
29 March 2026
Reply from Van LineDirect
Dear James,
Thank you for taking the time to leave your review.
We are delighted to hear that Sam provided such exceptional service and went above and beyond to support you throughout the process. It is great to know he was able to help with the name change, transfer your NCB and secure a fantastic price, all while keeping things as straightforward as possible for you.
Your comments about his professionalism and genuine willingness to help really mean a lot, and we will absolutely pass your kind words on to Sam.
We truly appreciate your recommendation and your feedback.
Yours sincerely,
Anna Vida
Van LineDirect
Easy experience to insure van and…
Easy experience to insure van and Bradley was most helpful and superb service. Highly recommend and Bradley keep up the good work. Van line direct are lucky to have you,
28 March 2026
Reply from Van LineDirect
Dear Paul,
Thank you for taking the time to leave your review.
We are really pleased to hear you found the process easy and that Bradley provided such helpful and superb service. It is great to know you would highly recommend us and had such a positive experience.
We truly appreciate your feedback and recommendation, and we will be sure to pass on your kind words to Bradley.
Yours sincerely,
Anna Vida
Van LineDirect
Reply from Van LineDirect
Dear Noel,
Thank you for taking the time to leave your review.
We are really pleased to hear you found the service fast and efficient. It is great to know everything was dealt with smoothly for you.
We really appreciate your feedback.
Yours sincerely,
Anna Vida
Van LineDirect
Quick and friendly
Very friendly service over the phone after i had problems online, also found me an even cheaper price once i called, very happy :)
27 March 2026
Reply from Van LineDirect
Dear Guy,
Thank you for taking the time to leave your review.
We are really pleased to hear you found the service quick and friendly, and that our team were able to help you over the phone after the issues you had online. It is also great to know we were able to find you an even better price, and that you are very happy with the outcome.
We really appreciate your feedback.
Yours sincerely,
Anna Vida
Van LineDirect
Reply from Van LineDirect
Dear David,
Thank you for taking the time to leave your review.
We are really pleased to hear you found the team very helpful with your renewal. It is great to know everything went smoothly for you.
We would also really appreciate your thoughts on what we could have done to make this a 5 star experience. If there is anything we could improve going forward, please do let us know.
Yours sincerely,
Anna Vida
Van LineDirect
Reply from Van LineDirect
Dear Darren,
Thank you for taking the time to leave your review.
We are really pleased to hear the adviser was really helpful. It is great to know you received the support you needed.
We really appreciate your feedback.
Yours sincerely,
Anna Vida
Van LineDirect
Good experience
23 March 2026
Reply from Van LineDirect
Dear Paul,
Thank you for taking the time to leave your review.
We are really pleased to hear you had a good experience with us. It is great to know everything went well for you.
We really appreciate your feedback.
Yours sincerely,
Anna Vida
Van LineDirect
Absolute hassle
I spent over an hour on the phone (63 minutes to be exact) with various people from different departments over the course of a week trying to renew my policy from last year only for it to be cancelled.
I thought I had it sorted but then I started to get text messages off a random mobile number saying that my policy was going to be cancelled with no explanation as to why.
I put the mobile number into 'who called me' where all the people on there were saying that it was a scam number so I was a bit hesitant especially considering that my phone had been hacked a couple of months prior from a phishing email. I also thought it was weird because at the same time I was also receiving messages from a separate number that shows up as VLDirect which wasn't anything to do with the cancelation. There was also nothing on my portal account suggesting that I needed to do anything either.
I did however try to contact customer services 3 times over the last few days just to clarify whether it was a scam or not but every time I got through, the line went dead and they hung up on me so I couldn't even ask anyone about it.
I also tried messaging the auto chat in the portal which just told me to ring the number.
I had also been called 7 times from a number in Guildford over 3 days who didnt leave a message or any details as to why they were calling. I called them back eventually and it was from another department at valine direct but they were just trying to upsell me extra cover and when I asked them about the cancellation messages they had no idea about it so tried putting me through to customer services which again cut me off.
I didnt even want to renew my policy as it was a lot more expensive than the previous year and what I thought I could get it at but I was going to keep it anyway as it was already set up and as I had spent so long on the phone sorting it already but then today I got a £150 bill and told that my policy had been cancelled.
26 March 2026
Unprompted review
Reply from Van LineDirect
Dear Rashid,
Thank you for your review.
I am very pleased to hear that you were happy with both the service and customer service provided. We really appreciate you taking the time to share your feedback.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Reply from Van LineDirect
Dear Mr. Mallett,
Thank you for your feedback, and I am very sorry to see that you feel this way.
We did try to contact you to discuss your experience directly, but understand that you did not wish to speak with us at this stage. I am sorry for whatever experience led to your review.
Should you be willing to share what went wrong, we would genuinely welcome the opportunity to understand the issue and put things right.
Yours Sincerely,
Charlie Byrne
Van LineDirect
The online portal app is useless still…
The online portal app is useless still won't display my details, but the lad Daniel in the call centre who sorted it out was very friendly and helpful , give him a bonus , many thanks,
Stuart Mian
26 March 2026
Reply from Van LineDirect
Dear Stuart,
Thank you for your feedback.
I am sorry to hear that you are still experiencing issues with the online portal app and that it is not displaying your details properly. I appreciate how frustrating that must be. Please be assured that your comments regarding the app will be passed on to our developers for review.
I am very pleased to hear, however, that Daniel was friendly and helpful in getting things sorted for you, and I will make sure your kind comments are passed on to him.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Absolutely please don't use this…
Please ,please don't use this company,I've have been paying for over a year now with virtually double insurance policy after I had a an accident,Even though I have all the evidence stating that I was not at fault ,They said that they are just an agent not a broker ,I had paid extra for legal cover ,Wynns solicitors who I have contacted and sent the files through to Van line direct,But have a guess what that won't accept them , Basically saying that until I can prove it wasn't my fault they won't remove the accident,I've been trying to get this sort but every time I ring they are so unhelpful and are basically saying that it's tough and you will have to pay the insurance which is now doubled,if. I still want to drive ,
PLEASE DON'T USE THIS COMPANY.
Also I've reported it all to BBC watchdog programme.
1 March 2026
Unprompted review
Reply from Van LineDirect
Dear Mr. Burford,
Firstly, thank you for taking the time to speak with me this afternoon. It was a pleasure to discuss your concerns directly, although I would like to apologise again for the issues you have experienced. Please be assured that we are committed to resolving this matter to your satisfaction.
As discussed, this appears to relate to how your previous insurer has recorded the claim. I completely understand your frustration with this, and I will continue to assist you in getting this addressed. I will be back in touch shortly with an update, and I appreciate your patience in the meantime.
If you need anything further, please do not hesitate to contact me directly by replying to my email or calling the number at the bottom. I am here to help and will ensure you are well looked after moving forward.
I look forward to speaking with you again soon, and I wish you a pleasant afternoon.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Did the job in the end
Did the job in the end, the only bad was the internet kept going down when on calls so I had to keep calling back.
22 March 2026
Reply from Van LineDirect
Dear Mr. Giles-Wilson,
Thank you for your review.
I am pleased to hear that your issue was resolved in the end, although I am sorry that problems with the internet during your calls meant you had to keep calling back. I appreciate how frustrating that must have been.
Thank you again for your patience and for taking the time to share your feedback.
Yours Sincerely,
Charlie Byrne
Van LineDirect
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.