Van Mats UK Reviews 1,823

TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I ordered a set of rubber mats, however a set of carpet mats turned up. I called Customer Service only to be told I was lying, and in fact I had ordered something I did not want.

Rated 5 out of 5 stars

Good mats just a word of warning if ordering for a transit connect swb order the lwb. Other than that great customer service 🤙

Rated 4 out of 5 stars

Got the heavy duty rubber mats (4 sets). For the price good value and decent fit. Note sure if the delivery instructions (company hours) weren’t passed on to courier or courier ignored , but managed... See more

Rated 5 out of 5 stars

Ordered a front mat for our new camper van. Arrived swiftly, fits perfectly and seems good quality so far. Would recommend. Choice of colours , edging and pattern. Good communication throughout... See more

Company details

  1. Car accessories shop

Written by the company

Van Mats UK is a manufacturing company based in Nottinghamshire which specialises in making tailor made Van Floor Mats and Van Seat Covers. Van Mats UK is part of the MKR Assets Ltd Group


Contact info

  • Van Mats UK, MKR Assets Ltd, Unit 4 Premier Court, NG18 5ER, Mansfield, Nottinghamshire, United Kingdom

  • 01623645100
  • vanmats-uk.com

3.6

Average

TrustScore 3.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We ordered a mat for the cabin of our…

We ordered a mat for the cabin of our Fiat Ducato campervan. The process of looking up the right year and model was very easy and straightforward and the cost of the mat was very reasonable. We received delivery within a few days and we are delighted with the quality of the mat and the edging. It is exactly as we hoped and fits perfectly.

19 May 2022
Rated 5 out of 5 stars

Excellent fast service.

Excellent fast service, excellent product.

I ordered the basic mats for my 2015 Renault Trafic and they look and fit great, will be ordering some rubber mats for the winter.

19 May 2022
Rated 5 out of 5 stars

Peugeot Expert mats

I ordered some mats for a Peugeot Expert and when they came I was really happy with the quality, unfortunately when I went to fit them there was an issue due to internal van lay out for the front mat. I contacted the seller and their customers service rep was excellent (thanks Kayleigh), she asked for a few photos to view the issue and was always very quick to respond to messages. When she had determined the problem she had a new mat made and dispatched within a week or so. Happy now with the mats and even more so with the customer ‘care’, this in my view makes a company far better than just the product itself.

17 May 2022
Rated 1 out of 5 stars

Cannot recommend this Company

Ordered a set of front mats for a Peugeot Rifter 2021 mid April, mats received drivers mat does not fit, pin locations to wide apart, holes to small to locate clips.e- mailed the company (May take 5 working days to read and reply) asking for correct mats to be sent or simply refund the purchase price.I had to send photos and measurements of the clips for distance apart, I did ask why they did not know this.
As of sending this May 10th no refund or replacement mat has been sent, my last enquiry yesterday said they would hurry up the shop floor!!!
In conclusion I will not recommend this company or any of their subsidiaries, they are slow and do not seem to know how to handle a genuine complaint.
Update,the replacement front mat has arrived, and it still wrong, although the spacing is now correct the whole size is just the same and will not fit the clip in the vehicle, time for my money back I think!
Second Update, phoned again , they apologised and sent by 1st class post a bag full of different clips, it took a few goes but I now have mats that can be locked down and will not slip.
I cannot alter my review as I believe they should have known this from the start, but you live and learn!!!

10 May 2022
Rated 5 out of 5 stars

Nice!

Mats just arrived for our VW Camper
Superb quality and a perfect fit
Really pleased with the quality and service
Cheers ears

30 April 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look