Outstanding service! Friendly, helpful and aware of our past experiences, so Rory made the whole buying experience easy and reliable for us. Kind offer of aftercare. Would highly recommend. Offer of h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Outstanding service! Friendly, helpful and aware of our past experiences, so Rory made the whole buying experience easy and reliable for us. Kind offer of aftercare. Would highly recommend. Offer of h... See more
Company replied
Glenn Fuller and the team at Dartford have been looking after my company for years, we buy vans regularly every month from him to keep our fleet up to date. He is always helpful, co-operative and wil... See more
Company replied
From ordering to pickup of my Mercedes-Benze LWB sprinter went smoothly. Everyone was happy to help sorting out the finance. Glen at Dartford kept updated with the progress. I was given about 3/4... See more
Company replied
Great efficient, friendly first class service at Van Monster Dartford. Many thanks to Rory, Glenn and Lucy. You all excellent. Great team work. Very transparent and reliable. competitive price with ex... See more
Company replied
Van Monster offers a wide variety of commercial vehicles, including de-fleeted and ex-hire models. All used vans are of high quality with an outstanding aftersales service — reserve yours now!
Written by the company

Oakfield Lane, Lowfield Street, DA1 2SN, Dartford, United Kingdom
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from Van Monster - Dartford

Reply from Van Monster - Dartford
I dealt with Lucy through the whole process who was very helpful every step of the way. The van was perfectly clean when I collected it and runs like a dream.

Reply from Van Monster - Dartford
Contacted the company to have a van re-located to a closer branch. This was carried out quickly to enable us to view the vehicle. On the day arrived to find the van all cleaned and in order. Very helpful and knowledgeable staff at the Dartford Branch.

Reply from Van Monster - Dartford
Bought a crew van today, from a very helpful friendly and professional lady Lucy from the dartford branch, sorry if I got your name wrong, shocking with names, early days but had a test drive with an equally friendly and professional guy, now drove van home seems like a very nice van. Good price as well. Many thanks. Paul

Reply from Van Monster - Dartford
After visiting the site and meeting Glenn I went with a purchase of a vivaro. It’s in great condition and very happy with everything. Big thanks to Glenn Fuller. At Dartford.

Reply from Van Monster - Dartford
Glen was brilliant and he gave us excellent customer service
Well done 👏

Reply from Van Monster - Dartford

Reply from Van Monster - Dartford
Trying to source multiple vehicles of varying specification is time consuming and has inherent risk when buying from multiple and unknown suppliers.... We have purchased quality vehicles from Van Monster previously and always via Glenn Fuller, Dartford branch manager.
I set Glenn the task of finding 3x panel vans and 2x tippers of particular spec, within hours Glenn presented me with a few options to consider, we placed an order the following day for the vehicles Glenn had recommended.
In little over two weeks, the 5x vehicles have seamlessly joined our fleet proving the service provided by Van Monster is second to none, The service provided by Glenn Fuller @ Dartford branch second to none. Validating my choice of first phone call when needing a van!

Reply from Van Monster - Dartford
Excellent service, very helpful, professional and friendly.
Highly recommend.

Reply from Van Monster - Dartford
I bought a ford transit van from van monster , the vehicle was in very good condition and my journey with them was super smooth and I would like to thank Lucy , for all her admin support and quick response.i would like to thank Ben for all his help and support from viewing the van till collecting it he really made my journey very worthwhile,
I have to say the team was so professional in their work and and I really appreciate the support and assistance as they went out of the box to get my van delivered the same day as I had travelled 3hrs to reach their office and it was already post working hours .
special thanks to Glenn and his boss for making my life easier during the funds transfer process it really made me more confident to do more business with van monster sooner . I have not seen such things with any other dealers to go extra mile to satisfy the customers .
Once again I thank the van monster team Dartford.

Reply from Van Monster - Dartford
Fantastic Experience with Lucy Chambers at Van Monster "I had an amazing experience at Van Monster, thanks to Lucy Chambers. From the moment I contacted van monster , Lucy made the entire process seamless and stress-free. She was incredibly knowledgeable, answered all my questions, and helped me find exactly what I was looking for. Her professionalism and attention to detail were impressive, and I felt confident in my purchase every step of the way. Lucy truly went above and beyond to ensure I was satisfied. I would highly recommend working with her to anyone looking for a vehicle at Van Monster. Thanks again, Lucy!" — James Grant

Reply from Van Monster - Dartford
Very pleased with my new van Glenn was very helpful in all departments very honest company.

Reply from Van Monster - Dartford
Glen and the team at Van Monster Dartford properly looked after me. Great deal, great van. I would highly recommened anyone looking for a used van to come to these guys, real professional outfit, not like some of these other use van dealers out there. This is my fourth van from Glen and will always come back.

Reply from Van Monster - Dartford
The staff at Van Monster (Ben/Glenn) are always polite, helpful and go the extra mile to make sure you find the van that you need. They never put you under any pressure and show great patience and product knowledge when assisting the customer. They feel more like friends than sales staff and i am now on my 3rd van with them!

Reply from Van Monster - Dartford
Needed a van and was really worried about getting stitched up. Ben was lovely, great customer service and eased my worries. All the paperwork was made easy. Drove away with exactly the right van for me. The van itself was immaculate and is a pleasure to drive.

Reply from Van Monster - Dartford

Reply from Van Monster - Dartford
Top service and vans arrived in good time and in perfect condition. Dealt with Glenn and was top sales man

Reply from Van Monster - Dartford

Reply from Van Monster - Dartford
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.