Van MonsterReviews 

1,088
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 279 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professional, helpful, and friendly approach, making the entire process smooth and stress-free. Many highlight the excellent service, noting that everything from initial contact to collection was handled efficiently and transparently, with no pressure tactics. The products are often described as exactly as advertised, well-presented, and in great condition, leading to high satisfaction with the purchase. Some people were dissatisfied with the after-sales service and product reliability, experiencing issues with vans breaking down shortly after purchase and difficulties with repairs or getting correct information. There were also instances where customers felt they were sold vehicles not fit for use, or faced challenges with garages not being equipped to handle vans.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Consumers find service to be positive, with many reviewers praising the excellent and professional assistance... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with their purchases,... See more

User experience

Customers consistently report positive experiences, describing the process as easy, smooth, and stress-free... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that agents took the time to answer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I got the 5 star treatment from Mike Rossiter at Monster Van Warrington . The whole process from choosing my van to driving away went as sweet as a nut . Mikes communication skills were s... See more

Company replied

Rated 5 out of 5 stars

Really good experience from phone call to van collection. Dealt with Fred who organised bringing the van from down south to Glasgow. Everything exactly the same as on the description. Allowed to have... See more

Company replied

Rated 5 out of 5 stars

Martin Hunter in the Newcastle branch was extremely helpful sorted everything directly with my finance company, taxed my van. Changed log book. Literally hassle free. Can’t recommend Martin and team e... See more

Company replied

Rated 5 out of 5 stars

Cannot recommend Van Monster Warrington enough. It was so refreshing to deal with Chris, a man who knows his stuff, was up front and got things sorted for us. We tried a few dealerships and found it w... See more

Company replied


Company details

  1. Used truck dealer
  2. Motor vehicle dealer

Written by the company

Van Monster offers a wide variety of commercial vehicles, including de-fleeted and ex-hire models. All used vans are of high quality with an outstanding aftersales service — reserve yours now!

Van Monster

Written by the company

The UK's largest choice of quality used vans
Van Monster offers a wide selection of leading makes and models of used vans including Ford, Volkswagen, Peugeot, Mercedes Benz, Vauxhall and many other leading manufacturers. With over 35 years' experience as a key van supplier, we have developed UK leading manufacturer relationships placing us in pole position to offer the best choice of vans at a range of specifications and prices to suit every need.

Contact info

  • Northgate Vehicle Sales Ltd, Northgate Centre, Lingfield Way, DL1 4PZ, Darlington, United Kingdom

  • vanmonster.com

4.8

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,088)

258 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding service

Outstanding service! Friendly, helpful and aware of our past experiences, so Rory made the whole buying experience easy and reliable for us. Kind offer of aftercare. Would highly recommend. Offer of home delivery. Car was cleaned thoroughly and paperwork in order. Spot on! Thanks Van Monster Dartford

14 February 2026
Unprompted review
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Reply from Van Monster

Hi Alison, thank you for your review. Much appreciated.

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with, no problem with negotiation and deal was exactly what I hoped gir

12 February 2026
Unprompted review
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Reply from Van Monster

Hi Colin, thanks for your feedback.

Rated 5 out of 5 stars

I’ll start with salesman Brian Findlay…

I’ll start with salesman Brian Findlay of van monster Glasgow I could not fault one thing of the whole process and as far as the vans concerned it’s a lovely clean van so all that’s left to say is thank you so much Brian and all the best

12 February 2026
Unprompted review
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Reply from Van Monster

Hi Donald, thanks for your feedback. Great to hear.

Rated 5 out of 5 stars

I dealt with a great lad called Rory.

I dealt with a great lad called Rory.
He was helpful and made it a great experience buying my first van.
He’s a credit to the branch.

4 February 2026
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Tom. Thank you. Good to hear you had such a great experience.

Rated 5 out of 5 stars

Fred and the team helped me every step…

Fred and the team helped me every step of the way, and kept me in the loop at all times. Great handover experience which Brian dealt with due to Fred being off.

12 February 2026
Unprompted review
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Reply from Van Monster

Hi Robbie. Appreciate your review. Thank you.

Rated 5 out of 5 stars

Very helpful staff

Gregg was very helpful and answered all my questions, delivered van when he said he would and was a pleasure to deal with.

11 February 2026
Unprompted review
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Reply from Van Monster

Hi John. Thank you for taking the time to leave such a positive review about your experience at Van Monster. we look forward to seeing you again in the future.

Rated 5 out of 5 stars

Excellent service at Van Monster Warrington Branch

Very good experience purchasing a van at the Warrington branch. Very friendly staff with no pressure selling, Mike explained everything thoroughly, was very helpful and sorted out the spare key for me. Would have no hesitation in recommending Van Monster Warrington

6 February 2026
Unprompted review
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Reply from Van Monster

Hi Lloyd. Thank you for taking the time to leave such a positive review about your experience at Van Monster. we look forward to seeing you again in the future.

Rated 5 out of 5 stars

whole process was very easy

whole process was very easy. dealt wth Martin Hunter at newcastle branch. looked after me really well through every stage and kept me informed. van collection was spot on and the van drove lovely on way home. many thanks.

9 February 2026
Unprompted review
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Reply from Van Monster

Hi Paul. Thank you for taking the time to leave such a positive review about your experience at Van Monster. we look forward to seeing you again in the future.

Rated 5 out of 5 stars

I was very pleased with my dealings…

I was very pleased with my dealings with Van Monster Warrington , having spoken with Chris a few times on the phone regarding the vehicle I was interested in, I called in the branch (which was very clean) on Saturday 07/02/2026. The Van I was viewing was parked on the front ready for my examination. The van was prepared well, and in good clean order. Any questions I had Chris answered, and I happily purchased the Van.
Many Thanks. Terry

7 February 2026
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Terry. Thank you for taking the time to leave such a positive review about your experience at Van Monster. we look forward to seeing you again in the future.

Rated 5 out of 5 stars

Martin Hunter in the Newcastle branch…

Martin Hunter in the Newcastle branch was extremely helpful sorted everything directly with my finance company, taxed my van. Changed log book. Literally hassle free. Can’t recommend Martin and team enough. Great Van. Outstanding service.

7 February 2026
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Gazza, thank you for leaving such a positive review, we hope to see you again in the future

Rated 5 out of 5 stars

Van monster .. excellent from start to finish!

Martin was amazing from start to finish.

From walking through the door initially to collection of the vehicle he was extremely polite, friendly and welcoming. I never once felt rushed, like any of my questions were a bother or made to feel stupid or bad (this is still a rarity unfortunately as a woman buying a vehicle).

His communication throughout was excellent with regular updates and kept me in the loop with the multiple people he had to speak with to get the van sorted and ready.

I would 100% recommend anyone, especially women, to give Martin and Van Monster a visit for their next vehicle. I won’t go anywhere else now. Thank you for making the whole experience a pleasant one!

6 February 2026
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Laura, thank you for your kinds words, i will pass your comments on to Martin

Rated 5 out of 5 stars

Great service

Great service, very polite and respectful. Thank you

5 February 2026
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Joseph. Thank you for taking the time to leave such a positive review about your experience at Van Monster. we look forward to seeing you again in the future.

Rated 5 out of 5 stars

Dealt with Glenn at Dartford

Dealt with Glenn at Dartford, really helpful. I spoke to him on Wednesday and picked the van up Thursday. The whole process was polite, and efficient.

5 February 2026
Unprompted review
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Reply from Van Monster

Good morning Mr and Mrs Venables. Thank you for taking the time to leave such a positive review about your experience at Van Monster. we look forward to seeing you again in the future.

Rated 5 out of 5 stars

Wonderful experience at van monster…

Wonderful experience at van monster Newcastle. Martin answered all of our questions, kept us informed and was helpful from our first contact to driving away in our new van.

6 February 2026
Unprompted review
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Reply from Van Monster

Hi Jemma. We are very pleased we were able to help you with your purchase, and hope to see you again in the future!

Rated 5 out of 5 stars

Would recommend Cannock van monstet

Easy transaction part exchanged my old vehicle very pleased with my new purchase good service from Cannock branch would recommend this is the second van I have had from here

16 January 2026
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Julian. We are very pleased we were able to help you with your purchase, and hope to see you again in the future!

Rated 5 out of 5 stars

Chris @ Van Monster Warrington

Chris at the Van Monster Warrington office provided a great service when I was looking at purchases a new car. He was able to answer any questions I had, his communication was great and he was even able to get me a competitive price when trading in my very old car. Completing the purchase went as smoothly as you could like. I would definitely recommend Van Monster.

2 February 2026
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Neil. We are very pleased we were able to help you with your purchase, and hope to see you again in the future!

Rated 5 out of 5 stars

Car purchase

Recently purchased Kia X Ceed from Mike Rossiter Warrington- Excellent service & Communication All round 5 Stars Definitely Recommend this Company 👍🏻

2 February 2026
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Paul. We appreciate the time you have taken to leave us such a fantastic review! we hope to see you again for your next purchase.

Rated 5 out of 5 stars

Great Support from Emma

Great Support from Emma, she was happy to let me look around at my own pace and also managed to answer all my question. FIrst class help form her witch made my chioce to use Van monster all the better.

2 February 2026
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Byron. We appreciate the time you have taken to leave us such a fantastic review! we hope to see you again for your next purchase.

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