Van MonsterReviews 

1,088
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 279 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professional, helpful, and friendly approach, making the entire process smooth and stress-free. Many highlight the excellent service, noting that everything from initial contact to collection was handled efficiently and transparently, with no pressure tactics. The products are often described as exactly as advertised, well-presented, and in great condition, leading to high satisfaction with the purchase. Some people were dissatisfied with the after-sales service and product reliability, experiencing issues with vans breaking down shortly after purchase and difficulties with repairs or getting correct information. There were also instances where customers felt they were sold vehicles not fit for use, or faced challenges with garages not being equipped to handle vans.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Consumers find service to be positive, with many reviewers praising the excellent and professional assistance... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with their purchases,... See more

User experience

Customers consistently report positive experiences, describing the process as easy, smooth, and stress-free... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that agents took the time to answer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I got the 5 star treatment from Mike Rossiter at Monster Van Warrington . The whole process from choosing my van to driving away went as sweet as a nut . Mikes communication skills were s... See more

Company replied

Rated 5 out of 5 stars

Really good experience from phone call to van collection. Dealt with Fred who organised bringing the van from down south to Glasgow. Everything exactly the same as on the description. Allowed to have... See more

Company replied

Rated 5 out of 5 stars

Martin Hunter in the Newcastle branch was extremely helpful sorted everything directly with my finance company, taxed my van. Changed log book. Literally hassle free. Can’t recommend Martin and team e... See more

Company replied

Rated 5 out of 5 stars

Cannot recommend Van Monster Warrington enough. It was so refreshing to deal with Chris, a man who knows his stuff, was up front and got things sorted for us. We tried a few dealerships and found it w... See more

Company replied


Company details

  1. Used truck dealer
  2. Motor vehicle dealer

Written by the company

Van Monster offers a wide variety of commercial vehicles, including de-fleeted and ex-hire models. All used vans are of high quality with an outstanding aftersales service — reserve yours now!

Van Monster

Written by the company

The UK's largest choice of quality used vans
Van Monster offers a wide selection of leading makes and models of used vans including Ford, Volkswagen, Peugeot, Mercedes Benz, Vauxhall and many other leading manufacturers. With over 35 years' experience as a key van supplier, we have developed UK leading manufacturer relationships placing us in pole position to offer the best choice of vans at a range of specifications and prices to suit every need.

Contact info

  • Northgate Vehicle Sales Ltd, Northgate Centre, Lingfield Way, DL1 4PZ, Darlington, United Kingdom

  • vanmonster.com

4.8

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,088)

258 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From my first phone call to Emma at van…

From my first phone call to Emma at van monster Newcastle to the collection of my new van with in 2 days. Emma was very friendly and helpful all the way through the process, kept me updated at each stage as the finance was dealt with. Great van low mileage. Brilliant all round

17 January 2026
Unprompted review
Van Monster logo

Reply from Van Monster

Thank you for taking the time to leave such a lovely review, we appreciate your time and hope to see you again in the future!!

Rated 5 out of 5 stars

I just purchased a van from Van monster…

I just purchased a van from Van monster warrington. Chris was very easy to work with and they even dropped my new van off and picked my part ex up! Very smooth process. Highly recommend, nice one chris👍

16 January 2026
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Jack, thank you so much for your kind words, We hope to see you again in the future!

Rated 5 out of 5 stars

From the first phone call I made to the…

From the first phone call I made to the Wakefield showroom, I felt like I was dealing with a down-to-earth, no-nonsense team.
Lewis handled the process as I figured out which vehicle would best fit my needs - and he took the time to head out into the winter cold, tape measure in hand, to work on some internal dimensions I'd requested. More than once!
Everything from that point until I was given the keys (to an excellent, valeted van) was explained clearly, and thoroughly.
Nothing was a bother, and I rest easy with the confidence that my used van is in great shape.
I never got the impression Lewis was 'selling' anything to me. Rather, he was helping me get what I wanted. When I first got in the van I realised there were a few bonus features that were never pushed to entice the deal; i.e. a fully-filled AdBlue tank (that means I don't need to pay CAZ charges), a roof rack, blind-spot mirrors, discreet storage compartments in the cab, plenty fuel in the tank, etc.

The service provided was outstanding.

12 January 2026
Unprompted review
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Reply from Van Monster

Hi Pete. Thank you for leaving such a kind and positive review, i will pass your comments to the team!

Rated 5 out of 5 stars

Great experience

Great experience, used for multiple purchases over many years and will be back again. Always top quality vans with great service from all, especially Chris, thank you very much!

17 December 2025
Unprompted review
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Reply from Van Monster

Hi Michelle, thank you for your kind word, I will pass to the team!

Rated 5 out of 5 stars

Martin and Emma were really helpful

Martin and Emma were really helpful, very happy with the van I picked up

9 January 2026
Unprompted review
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Reply from Van Monster

Hi Jake, thank you so much for taking the time to leave such a positive review, we really appreciate your kind words!

Rated 5 out of 5 stars

Great Service

The helpful staff made the process of purchasing my van so easy with their excellent customer support, would highly recommend Van Monster to anyone looking for a new van.

6 January 2026
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Martin, thank you for taking the time to write a review, I will pass your comments to the team!

Rated 5 out of 5 stars

Good service

Good service

6 January 2026
Unprompted review
Van Monster logo

Reply from Van Monster

Good afternoon, thank you for taking the time to leave a review, we hope to see you again in the future!

Rated 5 out of 5 stars

Absolutely pleased with the service i…

Absolutely pleased with the service i received from chris at Warrington van monster. 2 hours from start to finish and I even drove away in my new car! Fantastic customer service and care for him.

19 December 2025
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Julie, thank you for your lovely review, I will pass your positive comments to the team and we hope to see you again in the future!

Rated 5 out of 5 stars

Had a genuine and wonderful interaction…

Had a genuine and wonderful interaction with van monster in dartford Rory Barber was soo helpful, finding me the right van with the spec I needed and even got the van moved closer to London it was all the way in Leeds, and when I got to dartford the van was immaculate clean serviced and mot’d gave me the whole history of the van and his college Lucy chambers was amazing she got me insurance to drive away and helped me out with the paperwork, and the mechanic I wish I remembered his name, came and showed me everything was in order and what I needed to keep my eyes on as the miles go up, honestly I will never go to a different dealership ever again.

19 December 2025
Unprompted review
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Reply from Van Monster

Good morning, thank you for leaving us such a wonderful review! It was our pleasure helping you with your purchase!

Rated 5 out of 5 stars

Very pleased with my experience at van…

Very pleased with my experience at van monster! Friendly staff and great service. Fred was very helpful and explained everything thoroughly

19 December 2025
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Taylor. Thank you for your review, we are so happy you had a great experience!

Rated 5 out of 5 stars

First class experience

Went in to van monster and spoke to Brian on the Friday and we were out on the road in a new van on the Monday. Quick and easy sale. Would highly recommend.

22 December 2025
Unprompted review
Van Monster logo

Reply from Van Monster

Good afternoon, thank you for taking the time to leave such a lovely review. I will pass your comments to the team!

Rated 5 out of 5 stars

Fantastic service

The entire purchasing process was seamless, transparent, and professional from start to finish, thanks to Chris Kershaw. The vehicle was exactly as described and drives like a dream. If you're looking for a quality van and excellent customer service, I highly recommend this dealership!

12 December 2025
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Milan. Thank you for your kind words. I will pass your comments to the team.

Rated 5 out of 5 stars

Great experience

I can only praise Mike and the team at Van Monster, Mike made me feel comfortable buying the van and was a true professional throughout the transaction.

If you need a van go see Mike and the team at Van Monster, you won’t regret it.

15 December 2025
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Paul, thank you for such a positive review, we truly appreciate it when we receive such lovely words! We hope to see you again in the future!

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. Rory provided all information required on purchase and collection. Highly recommended.

11 December 2025
Unprompted review
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Reply from Van Monster

Good morning Josephine, thank you for taking the time to leave such a lovely review. I will pass your comments to the team.

Rated 5 out of 5 stars

Very fast and easy process

Very fast and easy process. Mark was great

10 December 2025
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Dan, thank you for your kind words, we hope to see you again in the future.

Rated 5 out of 5 stars

Hastle free purchase

Gregg was spot on at Leicester branch , told me all I needed to know , hassle free purchase. Thanks

13 December 2025
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Ian. We are so grateful for your kind review!

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