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Written by the company
Kraaivenstraat 14, 5048 AB, Tilburg, Nederland, Netherlands
4.8
489 reviews
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I'm very satisfied with the service that Bart Van Der Van has offered.
Very kind, and very professional.
Reply from Van Mossel Audi - Tilburg
Thanks Ernest
Hope to see you soon, best regards
Rob Leenders
Vestigingsdirecteur Van Mossel Audi Tilburg
06-11493397
rob.leenders@vanmossel.nl
Ik heb bij hen via Audi.nl een Audi gekocht met 5700 km, een high-end uitvoering.
Vriendelijke vertegenwoordiger, alles werd soepel afgehandeld en ze hebben het papierwerk professioneel geregeld.
Echter, op de dag van levering, gaf de auto een waarschuwing aan dat de olie binnen 10 dagen ververst moest worden. Terwijl ik nog bij de dealer stond, merkte ik dat de camera's niet werkten. Op een bijna nieuwe auto!
Ze vertelden me dat het niets was en dat ik twee dagen later terug moest komen. Ze konden het niet repareren en stelden voor om de garantie te gebruiken bij een dealer dichter bij waar ik woon.
1 maand later: de camera's werken nog steeds niet en ik wacht op een nieuwe cameramodule die in backorder is en zonder informatie over wanneer deze beschikbaar is.
De ironie is dat ik deze specifieke auto heb gekocht in plaats van een auto dichter bij waar ik woon, specifiek vanwege deze optie.
Ik ben zeer teleurgesteld, dit is niet in lijn met wat we van Audi mogen verwachten gezien de premium prijs.
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I bought an Audi with 5700km, high-end trim from them on Audi.nl
Friendly representative, everything was handled smoothly and they arranged the paperwork professionally.
However, on the day of delivery, the car had a warning to do the oil change in 10 days. Then while still at the dealership I noticed the cameras were not working. On a car almost new!
They told me it was nothing and to come back two days later. They could not fix it and suggested to use the warranty with a dealership closer to where I live.
1 month later: the cameras are still not working and I am waiting for a new camera module that is on backorder and without any information when it is available.
The irony is that I bought this specific car as opposed to one closer to where I live specifically for this option
I am very disappointed, this is not in line with what we should expect from Audi considering the premium price.
The process of applying for a loan was easy and straightforward. The sales personel kindly answered to my enquires.
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