VANS Europe Reviews 8

Added some shoes to my basket and proceeded to checkout. Added all my information and went to pay and was told they have been sold and no longer available. This is an absolute disgrace, they have a duty to hold my items until I have chance to pay. They are basically saying, if you aren't fast enough to check out, you will lose your items to someone faster. I do apologise if I'm not fast enough for you. Their loss, I was going to be spending a lot of money, but will be taking my business elsewhere and no longer returning.

I returned an item of clothing to their on line store. I was told the refund was done on 15 January but as of 14 February i have not received it. Even using their help online chat and sending an email, they keep saying it has been done. Phoned x2 andgot cut off after waiting over 20 minutes each time. SHAME ON YOU VANS - GET THIS SORTED

Sent something back and the courier brought it back so now several weeks since i sent me shoes back. I can see vans have it, but when I emailed them they told me I "do not need to further follow up". Err yes I do you are over your own policy timeframe since I sent it back.

20 days later and i still haven't had my refund.

Wouldn't use again.