Vansprint.fr Reviews 149

I placed order on 03/07/2025 for €1,279. I have not received any response from the company since the end of July, despite multiple follow-ups. After continued silence, I sent a formal notice on 29/08/2025 and then resolved the contract in accordance with French consumer law. No refund was issued within the 14‑day legal period following resolution, and the bike was never delivered. As of today, there has been no communication, no delivery, and no refund. This has resulted in wasted time, immobilized funds, and repeated efforts on my side. Honestly the worst experience as a consumer of my entire life. I will update this review if the company processes the refund and resolves the matter.

First the good: Very responsive staff (Rose) during the purchase phase.

Now the bad:
Delivery: Bike was lying down in the delivery lorry with furniture stacked on it.

After-sales service:
Well it's hard to judge something that doesn't exist. I have 2 small issues with the bike - that can happen - not necessarily the fault of VanSprint. However, it appears impossible to get a response from them. The phone number rings without ever being answered and no one replies to emails. It's deeply frustrating. Once they've made a sale they simply wash their hands of you. I won't be buying anything there again.

After-sales service, non-existent, I bought a new Haibike electric mountain bike 4 months ago, it hasn't worked from the start and VanSprint does nothing. It's incredible !!!

Service après vente, inexistant, j'ai acheté un VTT électrique Haibike neuf il y a 4 mois il ne fonctionne pas depuis le début et VanSprint ne fait rien. C'est incroyable !!!