Vantage Motor Group Reviews 

1,918
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 360 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and knowledgeable staff members who provide exceptional support and guide them patiently through every step. Buyers note that test drives and vehicle handovers are handled professionally, ensuring a completely stress-free and pleasant transaction from start to finish. Some people were dissatisfied with unexpected vehicle problems and poor communication regarding car availability. Reviewers mentioned experiencing mechanical faults shortly after purchase and expressed disappointment over the lack of follow-up from customer service teams. A few shoppers also encountered difficulties with vehicle conditions and administrative delays during their dealership visits.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, friendly, and completely non-pushy during the entire buying... See more

Service

Reviewers highlight positive aspects of service, noting that staff members are exceptionally helpful,... See more

Product

Users describe positive interactions with product, noting that their vehicles are well presented, pristine,... See more

User experience

Clients share positive opinions on user experience, highlighting a stress-free and seamless buying process... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting professional care and helpful staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very relaxing environment at Vantage Toyota, Scarborough. The Salesman Joe very easy going took us on a test drive having explained all the new features and gadgets in the vehicle. We enjoyed ours... See more

Company replied

Rated 5 out of 5 stars

My experience at Vantage Toyota York was memorable because the sales staff are patient and listen to what you want. They aren't pushy and are willing to answer questions at any time. The service team... See more

Company replied

Rated 5 out of 5 stars

We had a great experience at Vantage Toyota in York after it was recommend to us. We test drove a couple of Toyota CHRs but not in the colour we wanted. Steve was really helpful, professional and frie... See more

Company replied

Rated 5 out of 5 stars

We were dealt with by Ben Kaye and he had everything covered. He was very knowledgeable, understanding and personable. He explained everything clearly and went to some trouble to get the sat nav in th... See more

Company replied


Company details

  1. Car dealer
  2. Used car dealer

Written by the company

Visit Vantage Motor Group in Lancashire & Yorkshire an established dealership and servicing specialist. We have a wide range of fantastic offers available, reserve your car online for £99 today.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(1,918)

350 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Company very easy to deal with.

Company very easy to deal with.

30 April 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hello Paul,

Thank you for your kind feedback, we’re really pleased to hear that you found our company easy to deal with. We always aim to make the experience as smooth and straightforward as possible, so it’s great to know this came across.

We appreciate you taking the time to share your thoughts.

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

Great sales person

Great sales person, attention on only me whilst choosing , paying and collecting the car.

7 May 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hi Lorraine,

Thank you for your great feedback, we’re delighted to hear you received such attentive service throughout your journey with us. It’s wonderful to know our team made you feel well looked after when choosing, purchasing, and collecting your car.

We really appreciate you taking the time to share your experience.

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

Staff good to deal with and hopefully…

Staff good to deal with and hopefully got the right car this being my first ev

1 May 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hello David,

Thank you for your kind feedback, we’re pleased to hear you found our team good to deal with. Congratulations on your first EV purchase, we hope you’re enjoying your new car and that it’s the perfect choice for you.

If you have any questions along the way, please don’t hesitate to get in touch.

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

Fantastic Service from Mark K

I'd endorse Vantage Toyota Preston because I dealt with Mark K who was extremely helpful throughout the process. My purchase was a distance sale and I felt comfortable everything had been sorted prior to delivery. My questions were answered promptly and professionally and I would be happy to purchase again in the future if the opportunity presented itself.

30 April 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hi Jack,

Thank you for your wonderful feedback, we’re delighted to hear about your positive experience with Mark. It’s great to know that he was able to provide helpful and professional support throughout your distance purchase, ensuring everything was in place ahead of delivery.

We really appreciate your recommendation and look forward to assisting you again in the future.

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

Great ervice

The salesman (Ian) was approachable, friendly and knowledgeable and explained each process of the car sale and finance if I was unsure of something. I would Def go here again, it was a pleasure to buy my car from Ian.

2 May 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hi Kelly,

Thank you for your kind feedback, we’re delighted to hear you had such a positive experience with Ian. It’s great to know he was approachable, friendly, and knowledgeable, and that he took the time to clearly explain each step of the process.

We’re pleased you found the experience so enjoyable and look forward to welcoming you back again in the future.

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

Exemplary service and support.

We bought a Toyota Corolla 1.8L Excel Touring Sports from Vantage Motor Group in Preston.
The sales manager proved to be efficient and professional and the whole process of selecting the right car, keeping us informed and acting promptly to complete the paperwork was successful due to the sales manager's actions.

29 April 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hello Russell,

Thank you for your wonderful feedback, we’re delighted to hear about your experience with our team in Preston. It’s great to know the sales manager provided efficient and professional support, helping make the whole process smooth and straightforward.

We truly appreciate you taking the time to share your experience and hope you enjoy your new Corolla.

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

Great customer service

Great service and communication from Alice who put me at ease straight away. 10/10

23 April 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hi Rebecca,

Thank you for your great feedback. We’re really pleased to hear that you received excellent service and communication from Alice, and that she put you at ease straight away. We’ll be sure to pass on your kind comments to her.

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

I had a fantastic time with Ibrahim

I had a fantastic time with Ibrahim, he listened, he got me what I actually wanted and what worked be for me and at no point did I feel pushed or rushed. Absolutely fantastic service will certainly be back and recommending.

28 April 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hi James,

Thank you for taking the time to share such positive feedback. We’re delighted to hear that Ibrahim took the time to listen, understood exactly what you were looking for and made the experience feel relaxed and pressure‑free. Your recommendation means a great deal to us, and we look forward to welcoming you back again in the future.

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

The experience at Vantage Toyota Leeds…

The experience at Vantage Toyota Leeds was great because Rob ensured all my questions were answered and he ensured a seamless process while I bought my first car.

27 April 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hi Jam,

Thank you for your great feedback. We’re delighted to hear that you had such a positive experience at Vantage Toyota Leeds, and that Rob was able to answer all your questions and make the process of buying your first car seamless. We’ll be sure to pass on your kind comments to him.

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

Good

It was good!

23 April 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hi there,

Thank you for your feedback. We appreciate you taking the time to leave a review.

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

Honest & Trustworthy

George is honest, friendly, trustworthy and has so much knowledge on all the Toyota cars. This is the 2nd car I have purchased and I know we'll be back for a 3rd sometime in the future.
The car was ready is the quickest time ever, purchased Friday and it was ready 1st thing monday morning with a full MOT - thank you so much 🙌
I love my Yaris Cross it has already been named my most favourite car (out 10 cars I have owned over the years)

27 April 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hi Rachel,

Thank you for your lovely feedback. We’re so pleased to hear that George provided an honest and knowledgeable experience and that everything was completed so quickly. It’s great to know how much you’re enjoying your Yaris Cross.

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

Great sales team

Great sales team. Friendly, helpful and knowledgeable. We found exactly what we wanted.

23 April 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hi Jules,

Thank you for your great feedback. We’re pleased to hear that our sales team was friendly, helpful and knowledgeable, and that you found exactly what you were looking for. We really appreciate you sharing your experience.

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

My recent experience at Vantage Kia…

My recent experience at Vantage Kia Scarborough was exceptional. No pushy salesmen just friendly and welcoming staff. We were able to have a decent test drive to get a proper feel for the car and afterwards just a friendly chat until we decided what to do. We were able to pick up the car really quickly and the handover was great. Special thanks to Wayne for his infinite patience, knowledge and professionalism. Best car buying experience so far!

21 April 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hi Diane,

Thank you for your great feedback. We’re really pleased to hear that your experience at Vantage Kia Scarborough was so positive and relaxed, and that everything from the test drive to handover went smoothly. Wayne will be delighted to receive your kind comments.

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

Great customer service

Friendly, polite and knowledgeable staff. Everything explained well and car was ready to drive away that day.

23 April 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hello Vikki,

Thank you for your great feedback. We’re delighted to hear that you received friendly, polite and knowledgeable service, and that everything was explained clearly for you. It’s great to know your car was ready to drive away on the day and that your experience with us was so positive.

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

Service

Service, customer care, staff

16 April 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hi Janet,

Thank you for leaving us a great review! We hope to see you again in the future!

Kind regards,

Vantage Motor Group

Rated 5 out of 5 stars

Very friendly dealers

Very friendly dealers. You are always treated well.

20 April 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hi Jill,

Thank you for the kind review! We're so glad you received great service with us! We look forward to seeing you again!

Kind regards,

Vantage Motor Group

Rated 5 out of 5 stars

Good customer service

I'd recommend Lexus Leeds because they have great vehicles and friendly staff

14 April 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hi Anisa,

Thank you for your feedback. We’re delighted to hear that you would recommend Lexus Leeds and that you found our vehicles and team so welcoming. Your kind comments about the friendly customer service are greatly appreciated.

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

Excellent Service

Customer consultant (Andrew) was very helpful in explaining and exploring the different options available for a Lexus LBX. Other members of the team were also very welcoming.

Service overall was very good.

8 April 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hey James,

Thank you for sharing your feedback. We’re really pleased to hear that you received such excellent service and felt well supported throughout your experience. Andrew will be delighted to hear your kind comments, and we’re glad the whole team made you feel welcome while exploring the Lexus LBX options.

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

Excellent experience

From start to finish the standard of customer care was excellent and the ongoing follow up is much appreciated. In particular the sales representative Anthony is highly recommended

15 April 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hi there,

Thank you for taking the time to share your feedback. We’re delighted to hear that you had an excellent experience from start to finish and that the level of customer care and ongoing follow‑up was so appreciated. Your kind comments about Anthony will be passed on to him, and he will be thrilled to receive your recommendation.

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

Great service

Great service

18 April 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hi Les,

Thank you for your feedback. We’re really pleased to hear that you received great service and appreciate you taking the time to share your experience. We hope to welcome you again soon.

Kind regards,

Vantage Motor Group

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