Vanwise  Reviews 253

I bought a £12k car from here on 28th Feb 2025, all went fine. BUT BEWARE!! 24 hrs later the check engine light came on, Vanwise told me to deal with this through the AA 'warranty' that came with the car. Car went into garage for diagnosis and repair, it was there for 3 days while they went back and forth about who was paying for it, before it was even fixed. The 'warranty' covered £70 of the bill, I had to pay a further £227 to get my car back. Two weeks after I sent them the invoice and proof of payment and Vanwise are still trying to get out of paying me back. And for the first two weeks of having it I couldn't even drive it! Awful experience, please think twice about using them would be my advice.
Response from the owner 13 minutes ago
Hello Jo Furze,

We acknowledge your dissatisfaction and sincerely apologise for any inconvenience caused by the issues surrounding your van purchase. Please rest assured that your case remains a priority for our management team, and we are fully committed to assisting you in resolving these matters to your satisfaction.

Thank you for your stock response, I'm afraid the only way for this to be resolved to my satisfaction is if you take the car back and give me a full refund.

Purchased a van. Due to distance could not review in person. Buying process was seamless, ready when arrived to collect and as discribed.

It was a pleasure working with Irfan and Kelly. A very efficient team who made this van purchase a dream

From start to finish, Irfan, Kelly and the team have made the whole process of buying a new van a very easy and enjoyable experience. After a recent bad experience with another company, I really appreciated how efficient and supportive they were. Would highly recommend buying from Vanwise in Harlow.

Thanks Kelly for an efficient hand over of our new van

Dees

We had a really positive experience with Vanwise, Harlow. We travelled quite a distance to their site due to their wide range of stock. We were looking for 2 vans but purchased 3 in the end due to the competitive pricing options we were able to agree with Irfan. The arrangement of the admin and documentation was very smoothly and efficiently handled by Kelly and Dave who transported all 3 vans to us was really reliable and helpful. All 3 personnel that we dealt with gave us great confidence in the company and we would certainly look to use them again in the future and wouldn't hesitate to recommend them.

Very happy with the service from Kelly and irfan . If you want to buy a van see irfan ! I will be back again to buy more .

The whole process was smooth from start to finish. Kelly was very helpful . Highly recommend Vanwise

Savannah on reception was kind and irfan was really helpful xx

Bought a pre-registered vehicle only to find out it is over two years older vehicle was supplied four weeks after signing the order form and when it eventually arrived it had multiple rust all over and additional faults with the vehicle so rejected it as the 14 days less distance selling laws is there to protect a consumer. Since the rejection they have been nothing but challenging and then eventually ignored all contact still to this day very difficult to contact through the phone they don’t call back never had my money back still after getting the final response three months since I still have not had my money back I’m still owed hundreds and hundreds of pounds they are refusing to pay the finance company back. They ignore them they ignore me do not buy from this company.

I had an amazing experience at Vanwise yesterday very professional service very helpful and couldn’t do enough to help me

Enrika and elisha very professional and helpful young ladies. Felt very comfortable with everything they sorted out for us
Thank you

I bought a Van 3 years ago for van wise. On the first day i used it the door handle came off in my hand and had to get fixed. after one week it was burning oil at over two litres a week. The rear door lock broke after 4 weeks , and after 6 weeks the DPF filter light came on and the van went into limp home mode at only 45000 miles. the AA warranty refused to fix the problem as did Vauxhall .The van is now broken down and all wan wise said to me was it is my problem.

I am so glad I found Vanwise to buy my first Van. Kelly, Simon and the rest of the team made the whole process very easy and stress free. I would highly recommend buying from Vanwise.

Excellent service from Irfan and Kelly from beginning to end- from finance arrangements to the final collection, both were very helpful throughout the process. It was a pleasure doing business with them.

Purchased before from vanwise with no issues and again good service this month- many thanks to Kelly & Irfan

Easy to deal with and great price too !

Simon and Kelly were very helpful and made the purchase of our new van an easy one. I have used Vanwise several times now and would highly recommend.

Very happy with my new van from Vanwise. Irfan Yousuf and Kelly Doughty made the process very easy and streamlined. I whole heartedly recommend Vanwise to anybody looking for their next new van.

Welcoming, competent, professional. Pleasure to deal with, will certainly consider to work with this service long-term. Many thanks to Elisha!