Vape and Go Reviews 

27,310
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 4,843 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that orders arrive quickly and prices are much lower compared to local stores. Consumers also appreciate the wide selection of quality items, friendly staff, and helpful support when needed. Buyers often state that shopping online is simple and transactions are completed smoothly every single time. Some people were dissatisfied with occasional delivery delays or missing items from their recent orders. A few reviewers noted that shipments took over a week to arrive or suffered from unexpected postal issues. Others mentioned frustrations when items were out of stock or replacements required extra effort to resolve.

What people talk about most

Delivery service

Users describe positive interactions with delivery_service, consistently praising the fast and prompt... See more

Product

Consumers find product to be positive, highlighting great selection, affordable prices, and wonderful... See more

Service

Reviewers highlight positive aspects of service, consistently noting that experiences are fast, reliable, and... See more

Price

Clients share positive opinions on price, consistently highlighting great deals and cheap options compared to... See more

Order

Reviewers mention positive feedback about order processes, highlighting an easy-to-navigate website and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great company, does some fantastic deals, and amazing value for money. I used to go to a local vape shop, but found was getting more expensive by the month. Cane across vape n go and couldn't believ... See more

Company replied

Rated 5 out of 5 stars

I order one a month from Vape & Go. Never any issues. 100% legit & fast delivery and there are really great deals on. I got regular emails telling me what's new and what's on offer. 100% recommend. I... See more

Company replied

Rated 5 out of 5 stars

The nicsalt are better priced than anywhere else I've seen, locally or online for Elux legends. Delivery is always fast plus you get loyalty points for buying.

Company replied

Rated 5 out of 5 stars

Vape and Go Are very much an exceptional company that i trust and support. I place my orders and receive them in perfect condition and always on time. The customer service is fantastic i wouldn't us... See more

Company replied


Company details

  1. #86 of 122 best companies in Electronic cigarette store
  2. #26 of 38 best companies in Tobacco shop

About Vape and Go

Written by the company

Vape and Go is a UK-based online vape shop, serving adult vapers across the country since 2018. From our warehouse in Preston, we stock one of the widest ranges of vaping products in the UK, including vape kits, pods, nic salts, e-liquids, big puff devices and nicotine pouches from leading brands like Hayati, Lost Mary, IVG, Vaporesso, Elf Bar and SKE Crystal.

Every product we sell is sourced from authorised UK distributors and complies with MHRA regulations. We check our prices against the market daily, so you'll find some of the lowest prices anywhere in the UK — and our multibuy deals across vape kits, pods and nic salts stretch your money even further.

Shop Vape Kits Shop Nic Salts Shop Sale

Delivery and Shipping

Free Tracked UK Delivery

We offer free standard tracked UK delivery on all orders over £35, with same-day dispatch on orders placed before 8pm, 7 days a week.

Next Day and Weekend Delivery

Royal Mail and DPD next working day delivery options are available at checkout, including DPD Saturday and Sunday delivery for orders that can't wait until Monday.

Click and Collect

Local to Preston? Order online and collect in store at no extra cost.

View Delivery Information

Customer Support

Need help? Call us on 01772 875800 or get in touch through our website — our team is on hand to sort delivery issues, faulty products or any question about your order. We read every review here and use your feedback to keep improving.

We are a strictly 18+ retailer. All orders are subject to age verification, and we take our responsibilities as a vape seller seriously.

Why shop with Vape and Go

Written by the company

Same-day dispatch, 7 days a week
Order before 8pm any day of the week and your order leaves our Preston warehouse the same day, with Royal Mail and DPD next-day options at checkout.
Free tracked UK delivery over £35
Free tracked delivery on all UK orders over £35. Need it faster? Next-day and DPD weekend delivery upgrades are available at checkout.
Genuine stock, lowest prices
Every product is sourced from authorised UK distributors and MHRA compliant. We check our prices daily so you get some of the lowest in the UK.
Real support when you need it
Call us on 01772 875800 or email support@vapeandgo.co.uk. We read every review and use your feedback to improve.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

27k reviews

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Asks customers to review

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4.6

All reviews

(27,310)

4,583 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super fast delivery

Super fast delivery! Faster than expected, great flavours and prices.

24 July 2026
Vape and Go logo

Reply from Vape and Go

Hi Helen,

Thank you for your fantastic review! We're delighted to hear our delivery was even faster than expected and that you enjoyed our great range of flavours and competitive prices. We truly appreciate your support and look forward to serving you again soon.

Regards,
Vape and Go

Rated 5 out of 5 stars

Great price

Great price, great vapes, speedier than quoted delivery! 😍

24 July 2026
Vape and Go logo

Reply from Vape and Go

Hi Alaxander,

Thank you for your fantastic review! We're delighted to hear you were pleased with our great prices, quality products, and even faster delivery than expected. We truly appreciate your support and look forward to serving you again soon.

Regards,
Vape and Go

Rated 5 out of 5 stars

Placed an order

Placed an order, received it the next working day, very happy with the product as it’s cheaper than the high street

24 June 2026
Vape and Go logo

Reply from Vape and Go

Hi David,

Thank you for your wonderful review! We're delighted to hear your order arrived the next working day and that you were happy with both the product and our competitive prices. We truly appreciate your support and look forward to serving you again soon.

Regards,
Vape and Go

Rated 5 out of 5 stars

Wow well what can say

Wow well what can say
Brilliant customer service
VERY FAST DELIVERY
highly recommend

24 July 2026
Vape and Go logo

Reply from Vape and Go

Hi Donna,

Thank you for your fantastic review! We're delighted to hear you were pleased with our brilliant customer service and very fast delivery. Your recommendation means so much to us, and we truly appreciate your support. We look forward to serving you again soon.

Regards,
Vape and Go

Rated 5 out of 5 stars

Great Vape Shop - 100% Recommed.

I order one a month from Vape & Go. Never any issues. 100% legit & fast delivery and there are really great deals on. I got regular emails telling me what's new and what's on offer. 100% recommend. I only go here as I know i get great service without any complications.

24 July 2026
Vape and Go logo

Reply from Vape and Go

Hi Jo,

Thank you for your wonderful review! We're delighted to hear you've consistently received great service and that your orders always arrive on time. Your continued support means a great deal to us, and we look forward to serving you again soon.

Regards,
Vape and Go

Rated 5 out of 5 stars

Great service always delivered on time

Great service always delivered on time

24 July 2026
Vape and Go logo

Reply from Vape and Go

Hi Katie,

Thank you for your wonderful review! We're delighted to hear you've consistently received great service and that your orders always arrive on time. We truly appreciate your support and look forward to serving you again soon.

Regards,
Vape and Go

Rated 3 out of 5 stars

Royal Mail delivery lets it down

Ordered Friday before 3pm and didn’t receive till Thursday Royal Mail let you down

24 July 2026
Vape and Go logo

Reply from Vape and Go

Hi john,

Thank you for taking the time to leave your feedback. We're sorry to hear your delivery took longer than expected and understand how disappointing this was. One of our customer support team members will be in contact with you shortly to look into this further and assist you.

Regards,
Vape and Go

Rated 5 out of 5 stars

Quality products that are delivered…

Quality products that are delivered quickly

16 July 2026
Vape and Go logo

Reply from Vape and Go

Hi Jean,

Thank you for your wonderful review! We're delighted to hear you're happy with the quality of our products and our quick delivery. We truly appreciate your support and look forward to serving you again soon.

Regards,
Vape and Go

Rated 5 out of 5 stars

Very good range of flavours,speedy…

Very good range of flavours,speedy delivery.

23 July 2026
Vape and Go logo

Reply from Vape and Go

Hi Julie,

Thank you for your wonderful review! We're delighted to hear you enjoyed our wide range of flavours and speedy delivery. We truly appreciate your support and look forward to serving you again soon.

Regards,
Vape and Go

Rated 5 out of 5 stars

Fab service

As always, fast service, brilliant 👍 Thank you :)

24 July 2026
Vape and Go logo

Reply from Vape and Go

Hi Caroline,

Thank you for your wonderful review and for your continued support! We're delighted to hear you've once again been pleased with our fast service. We truly appreciate your loyalty and look forward to serving you again soon.

Regards,
Vape and Go

Rated 5 out of 5 stars

Super fast service and delivery

Super fast service and delivery. Always reliable. I would highly recommend.

24 July 2026
Vape and Go logo

Reply from Vape and Go

Hi Gemma,

Thank you for your wonderful review! We're delighted to hear you've found our service and delivery super fast and consistently reliable. Your recommendation means a great deal to us, and we truly appreciate your support. We look forward to serving you again soon.

Regards,
Vape and Go

Rated 5 out of 5 stars

Excellent service,vapes arrived quickly…

Excellent service,vapes arrived quickly with the free postage,spot on will be using again.

24 July 2026
Vape and Go logo

Reply from Vape and Go

Hi Nigel,

Thank you for your wonderful review! We're delighted to hear you were pleased with our excellent service, fast delivery, and free postage. We truly appreciate your support and look forward to serving you again soon.

Regards,
Vape and Go

Rated 5 out of 5 stars

Quality products

Wide selection of products and easy to order on line.
Delivery is very prompt.

24 July 2026
Vape and Go logo

Reply from Vape and Go

Hi There,

Thank you for your wonderful review! We're delighted to hear you enjoyed our wide selection of products, found our website easy to use, and were pleased with our prompt delivery. We truly appreciate your support and look forward to serving you again soon.

Regards,
Vape and Go

Rated 5 out of 5 stars

Simple and quick delivery

Simple and quick delivery

23 July 2026
Vape and Go logo

Reply from Vape and Go

Hi Lan,

Thank you for your wonderful review! We're delighted to hear you found the ordering process simple and were pleased with our quick delivery. We truly appreciate your support and look forward to serving you again soon.

Regards,
Vape and Go

Rated 5 out of 5 stars

Great price very speedy dispatch and…

Great price very speedy dispatch and delivery

23 July 2026
Vape and Go logo

Reply from Vape and Go

Hi There,

Thank you for your wonderful review! We're delighted to hear you were pleased with our great prices and speedy dispatch and delivery. We truly appreciate your support and look forward to serving you again soon.

Regards,
Vape and Go

Rated 5 out of 5 stars

great

excellent selection and amazing prices , delivery was super fast.

23 July 2026
Vape and Go logo

Reply from Vape and Go

Hi Mohammed,

Thank you for your fantastic review! We're delighted to hear you enjoyed our excellent selection, amazing prices, and super-fast delivery. We truly appreciate your support and look forward to serving you again

Regards,
Vape and Go

Rated 5 out of 5 stars

Good choice of products.

Good choice of products at very reasonable prices. Packaged very well and quick delivery. Very happy happy with the transaction.

22 July 2026
Vape and Go logo

Reply from Vape and Go

Hi Dawn,

Thank you for your wonderful review! We're delighted to hear you were pleased with our wide choice of products, competitive prices, careful packaging, and quick delivery. We truly appreciate your support and look forward to serving you again soon.

Regards,
Vape and Go

Rated 5 out of 5 stars

Delivery very quick

Delivery very quick, excellent service definitely order again

23 July 2026
Vape and Go logo

Reply from Vape and Go

Hi Keeley,

Thank you for your wonderful review! We're delighted to hear you were pleased with our quick delivery and excellent service. We truly appreciate your support and look forward to serving you again soon.

Regards,
Vape and Go

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish, great prices, products and fast delivery.
I’ve have now referred friends and I no longer use my old method of buying my products, I can get it all here. Really pleased.

23 July 2026
Vape and Go logo

Reply from Vape and Go

Hi Lucy,

Thank you for your fantastic review! We're delighted to hear you've been pleased with our great prices, quality products, and fast delivery from start to finish. It means so much that you've recommended us to your friends and made Vape and Go your go-to choice. We truly appreciate your support and look forward to serving you again soon.

Regards,
Vape and Go

Rated 1 out of 5 stars

The coils i purchased aren't very good…

The coils i purchased aren't very good burn out after a day

23 July 2026
Vape and Go logo

Reply from Vape and Go

Hi Jane,

Thank you for taking the time to leave your review. We're sorry to hear the coils didn't perform as expected and understand how frustrating this must have been. One of our customer support team members will be in contact with you shortly to investigate this and help resolve the issue.

Regards,
Vape and Go

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