Vape At Door UK Reviews 

637
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly competitive prices, the wide product selection, and the consistently speedy shipping times provided by the team. Consumers also appreciate the exceptionally helpful customer service, noting that all orders are always well packaged and very easy to place online. Some reviewers were not happy with occasional delivery delays, pointing out that parcels sometimes take longer than expected or fail to arrive on time despite paying extra for expedited shipping. A few people also mentioned occasionally receiving incorrect items or experiencing frustrating issues with missing products from their recent online purchases.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting a wide selection of fantastic vapes with... See more

Delivery service

People report positive experiences with delivery_service, noting that orders consistently arrive promptly and... See more

Order

Reviewers highlight positive aspects of ordering, noting speedy deliveries, competitive prices, and great... See more

Service

Customers report extremely positive experiences with the service, praising fast and reliable delivery.... See more

Price

Consumers find price to be positive and consistently report great value and competitive pricing across a wide... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been ordering from VAD for some time, I’ve never had any major issues, and the very minor one I had was put right almost immediately, without any fuss. Shout out to Dan He gives any query hi... See more

Rated 5 out of 5 stars

I have been using vape at door a while now and I won’t use any other company. Top vapes at cheap prices, excellent quality and products. Communication is excellent Iv never had a problem, if one of my... See more

Rated 5 out of 5 stars

Been ordering from vape at door for a while now. Always packaged well and fast Shipping. Usually stick to the same one's as i only like certain flavours. Had an issue with a previous order but... See more

Rated 5 out of 5 stars

This company are fantastic!!! I had a few problems with some pods I brought and without hesitation they sent me 4 new boxes out of their own pocket to make up for a manufacture problem. Customer servi... See more


Company details

  1. #50 of 119 best companies in Vaporiser shop

Written by the company

Discover unparalleled vaping ease with 'Vape at Door'! Your ultimate destination for a wide range of vaping products, all conveniently delivered to your door in the UK.


Contact info

4.8

Excellent

TrustScore 5 out of 5

637 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(637)

154 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

when i put in an order i did not recive…

when i put in an order i did not recive the order i had placed i had ordered the hayati pro max 15000 puffs but instead i got the 6000 puffs i had ordered 3 of 15000 puffs i was away on holiday so i did not get my emails that had been sent other than that it was ok think it was crossed wires

27 September 2025
Unprompted review
Vape At Door UK logo

Reply from Vape At Door UK

Hi Mandy,
Thank you for your feedback, and I’m sorry for the mix-up with your order. To help us resolve this quickly, could you please provide your order number? Once we have it, we’ll coordinate with you to make sure everything is sorted correctly.
We appreciate your patience and look forward to resolving this for you.

Rated 5 out of 5 stars

Very happy with this service

They did not have refills in stock that I ordered, but they offered me an alternative that I was very happy with. Most would just not send, so I’m happy they reached out, so that I wasn’t left disappointed

6 October 2025
Unprompted review
Rated 5 out of 5 stars

I have made several purchases from vape…

I have made several purchases from vape at door,
I cannot fault their company.
When I had a slight problem, they were quick to find a solution. I would recommend them to anyone that is looking for a superb vaping experience.

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, Always deliver as promised. Quick delivery, easy to follow ordering. Used a few times and never had any problems. Won't use anyone else.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Fast and good

Tracking parcel on royal mail can see 3 hour's after ordering parcel was on it's way.I have used this company on numerous occasions never had any issues and everything arrived in good condition 👍.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

My number one!

Had a small hiccup with a couple of bottles, so fired off a quick email. They came back almost instantly, actually investigated it (which is rare these days) and even picked up the phone for a proper chat.

Replacements landed on my doorstep in no time, complete with a few extras and a handwritten note that honestly made my day.

It’s the little touches like that which set them apart. Proper customer service is hard to find and I won’t use anyone else for my eliquids.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service, fast delivery

Great company with a wide range of products.

I was contacted via WhatsApp because an eliquid I ordered wasn't in stock and they wanted to see what other ones I would like so my order would not be delayed which I thought was amazing.

Would highly recommend and I will definitely be ordering more products.

20 September 2025
Unprompted review
Rated 5 out of 5 stars

This company are fantastic!!

This company are fantastic!!! I had a few problems with some pods I brought and without hesitation they sent me 4 new boxes out of their own pocket to make up for a manufacture problem. Customer service is a 10+. Great prices and fast delivery. It’s nice to see there still some decent company’s who value there customers out there pleasure buying from vape at door thankyou so much. Katy x

22 September 2025
Unprompted review
Rated 5 out of 5 stars

My experience so far as been excellent

My experience so far as been excellent, all my orders have been delivered on time . Overall I am so glad I changed my vaping experience to this company, totally happy with my device and liquids wish I had done it ages ago.

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Always good

Every 2 weeks I order the crystal galaxy 2 pods . Always come in 2 or 3 days . And the package it long ways so the post woman can get it in letter box

28 August 2025
Unprompted review

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