5 Stars. Been using vape club for 3 years amd everything from ordering, to buying, to shipment times has been nothing short of consistent, reliable, and speedy. They have a great (free!) automatic l... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
You place your order online and it arrives 24 hours later! I have had one incident where my delivery did not arrive and after waiting 4 days I contacted Vape Club to advise them. In no time a g... See more
Company replied
I’ve been using Vape Club for several years and they’ve always been excellent. They have a huge choice of products at competitive prices and I’ve always had next day delivery. What really stands ou... See more
Company replied
Only place I’d purchase any of my vaping needs. I’ve been ordering from them for a couple of years now. Deliveries are always prompt, and have only had an issue with a delivery going missing once (due... See more
Company replied
Company details
- #6 of 116 best companies in Electronic cigarette store
- #4 of 47 best companies in Battery shop
- #3 of 117 best companies in Vaporiser shop
About Vape Club
Written by the company
Welcome to Vape Club. Established in 2012, we are the UK's largest online vape store offering the widest range of e-liquid and vape kits online. Discover over 5,000 e-liquids in every flavour, nicotine strength and VG/PG concentration. If you’re looking for hardware, we stock the latest and best refillable and prefilled kits, including big puff vapes. This is alongside replacement pods, coils and refills for every kit we offer.
We provide an unrivalled service to our customers, seven days a week. Place your order before 9PM on weekdays and 6PM on weekends for same-day dispatch. Spend over £20 and you’ll get free, tracked next-day UK delivery!
Our mission is to provide you with the best selection of authentic vape products at the best possible prices, with the highest level of customer service. You can reach our Customer Service team Monday through Sunday via telephone or live chat for immediate assistance, there’s also email support available too.
Contact info
27 Greenhill Crescent, Watford, Hertfordshire, WD18 8YB, Greater London, United Kingdom
- 01923479992
- info@vapeclub.co.uk
- vapeclub.co.uk
Full Range Of Vape Refills
4.9
Excellent
53k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Vape Club
Hey There Mick,
We would like to thank you for taking the time to leave such a thoughtful review of our service. This is very much appreciated as is your loyal custom!
Please do let us know if there is any way we can further assist - we're always happy to help.
Kind regards,
Rob
Reply from Vape Club
Good Afternoon Oksana,
Thank you for taking time out of your day to leave our Trustpilot with such a lovely review.
We're thrilled you were happy with the service you have received and look forward to you visiting again in the future!
All the best,
Rob
Always great flavours & plenty of…
Always great flavours & plenty of choice. I cant get my vapes cheeper any where else. Delivery is always fast & on time. The staff are always very helpful & polite. 😊
13 September 2026
Unprompted review
Reply from Vape Club
Hi There Emma,
Thank you for taking time out of your day to leave us a review.
We appreciate your kind words and shall strive to continue to prove our service in hopes we can continue to meet high standards!
If you ever have any questions or queries please do not hesitate to get in touch - we're here to help!
Kind regards,
Rob
Rapid delivery
Rapid delivery, always next day if ordered before 9pm, great value and deals, 10/10, or 5/5 I guess
19 June 2026
Reply from Vape Club
Hey There Max,
I'm thrilled your orders have arrived in a timely fashion, we're vapers ourselves and understand all goods need to be dispatched in a timely and efficient manner.
We look forward to assisting you in the future.
Kind regards,
Rob
Lovely flavour ,great price and very…
Lovely flavour ,great price and very speedy delivery.Many thanks 😊
7 September 2026
Reply from Vape Club
Good Afternoon Joanne,
Thank you for taking time out of your day to leave our Trustpilot with such a lovely review.
We're thrilled you were happy with the service you have received and look forward to you visiting again in the future!
All the best,
Rob
Easy to use website
Easy to use website - all very intuitive to place order. Items arrived as promised well within target time and in perfect order.
I shall return for my next order. Thank you
6 September 2026
Reply from Vape Club
Hello Ivor,
Thank you for taking time out of your day to leave our Trustpilot with such a lovely review.
We're thrilled you were happy with the service you have received and look forward to you visiting again in the future!
All the best,
Eric
Reply from Vape Club
Hello Jane,
I'm thrilled your orders have arrived in a timely fashion, we're vapers ourselves and understand all goods need to be dispatched in a timely and efficient manner.
We look forward to assisting you in the future.
Kind regards,
Eric
Easy to order,delivery did take 2…
Easy to order,delivery did take 2 days,was well informed of this
7 September 2026
Reply from Vape Club
Hello Sarah,
Thank you for taking time out of your day to leave us a review.
We appreciate your kind words and shall strive to continue to prove our service in hopes we can continue to meet high standards!
If you ever have any questions or queries please do not hesitate to get in touch - we're here to help!
Kind regards,
Eric
Great experience from beginning to end
easy to navigate website with a top selection, next day delivery even after placing during the afternoon. sent with care and well packaged. No complaints best service yet!
7 September 2026
Reply from Vape Club
Hello Jon,
We are very happy we got your order to you promptly; it's one of the things we think can make or break an online shopping experience, so we try our best to get this right!
Thank you so much for letting us know how we're doing, it's genuinely appreciated!
All the best,
Eric
Regularly use
Regularly use, ease with order and next day delivery, order didn’t arrive on one occassion this was rectified straight away and new order sent out next working day, can’t fault them.
13 September 2026
Unprompted review
Reply from Vape Club
Hello Fiona,
Thank you for leaving such a wonderful review on our page.
This is exactly what we are trying to achieve to prove we can give the best experience possible.
We hope to see you again soon!
Kindest regards,
Eric
great products and prices fast delivery…
great products and prices fast delivery all the time thank you.
only dissapointment your not now stocking the titan x blue rasberry and thats the main one i use
13 August 2026
Reply from Vape Club
Hi Amanda,
Thank you for taking the time to leave a review on our page, we are thankful for the feedback!
VapeClub is set on trying to offer the best experience online! I can confirm that we have stock of your Blue Raspberry Titan X refill pack. Feel free to order your favourite prefilled pods anytime you're free.
Kind regards,
Eric
The best service I’ve found.
I’ve been using Vape Club for a number of years and have never been disappointed, in fact I’ve been surprised at times at their quick delivery.
I also recommend their products which for me are excellent. So they get top marks from me.
7 September 2026
Reply from Vape Club
Hi Graham,
Thank you for taking time out of your day to leave us a review.
We appreciate your kind words and shall strive to continue to prove our service in hopes we can continue to meet high standards!
If you ever have any questions or queries please do not hesitate to get in touch - we're here to help!
Kind regards,
Eric
5***** experience for products
5***** experience for products, for service, for delivery. Can’t fault them! Thanks VC
2 September 2026
Reply from Vape Club
Hi Zaz,
We are very happy we got your order to you promptly; it's one of the things we think can make or break an online shopping experience, so we try our best to get this right!
Thank you so much for letting us know how we're doing, it's genuinely appreciated!
All the best,
Eric
Reply from Vape Club
Hello Michael,
I'm thrilled your orders have arrived in a timely fashion, we're vapers ourselves and understand all goods need to be dispatched in a timely and efficient manner.
We look forward to assisting you in the future.
Kind regards,
Eric
You had what I needed but it took so…
You had what I needed but it took so long to be despatched from the netherlands to come here to Thailand. From memory it was stuck in NL for about 20 days.
6 September 2026
Reply from Vape Club
Hi there,
Thank you so much for leaving us a review.
I've tried to contact you about the review but haven’t had a chance to speak with you. Hence, I have sent you an email.
I'm afraid that Vape Club does not send parcels outside the U.K., and I can confirm that we dispatched your order the same day we verified your account, and Royal Mail successfully delivered it the next day.
We are hoping that you would kindly remove the review you posted on our page and post it on the correct company's page, so they can take note of this and hopefully improve the experience for their customers.
Should you require any further assistance, please don't hesitate to contact us via email at info@vapeclub.co.uk, by phone at 01923 479 992, or through the chat button on our website. We're always here to help.
All the best,
Eric
Product is great and fairly priced
Product is great and fairly priced. Delivery is consistently fast and reliable. Easy to do business with.
7 September 2026
Reply from Vape Club
Hi Jacqueline,
We are very happy we got your order to you promptly; it's one of the things we think can make or break an online shopping experience, so we try our best to get this right!
Thank you so much for letting us know how we're doing, it's genuinely appreciated!
All the best,
Eric
I am very satisfied
I am very satisfied. The order was processed quickly, and the product matches the description. I will definitely buy from here again.
7 September 2026
Reply from Vape Club
Hello Ewa,
We would like to thank you for taking the time to leave such a thoughtful review of our service. This is very much appreciated as is your loyal custom!
Please do let us know if there is any way we can further assist - we're always happy to help.
Kind regards,
Eric
Reply from Vape Club
Hi Bridget,
I'm thrilled you enjoyed the service you received, thank you for your feedback!
Our lives are made easy by having awesome customers like yourself. I'm glad we could be of assistance and as always we shall strive to continue to offer the best service possible.
If we can ever be of any assistance, you know where to find us!
Many thanks,
Eric
Reply from Vape Club
Hello Jade,
Thank you for your lovely words!
VapeClub is based on this very principle, to offer the best customer experience online - I am thrilled you are satisfied with the service you have received.
Happy vaping! And if you should require any further assistance please do get in touch.
Kind regards,
Eric
Vape Club
All aspects of ordering from Vape Club has been brilliant, so have had no probs with them at all.
Keep up the good work.
Thank you
7 September 2026
Reply from Vape Club
Hi Philip,
Thank you for taking time out of your day to leave us a review.
We appreciate your kind words and shall strive to continue to prove our service in hopes we can continue to meet high standards!
If you ever have any questions or queries please do not hesitate to get in touch - we're here to help!
Kind regards,
Eric
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.