5 Stars. Been using vape club for 3 years amd everything from ordering, to buying, to shipment times has been nothing short of consistent, reliable, and speedy. They have a great (free!) automatic l... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
You place your order online and it arrives 24 hours later! I have had one incident where my delivery did not arrive and after waiting 4 days I contacted Vape Club to advise them. In no time a g... See more
Company replied
I’ve been using Vape Club for several years and they’ve always been excellent. They have a huge choice of products at competitive prices and I’ve always had next day delivery. What really stands ou... See more
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Only place I’d purchase any of my vaping needs. I’ve been ordering from them for a couple of years now. Deliveries are always prompt, and have only had an issue with a delivery going missing once (due... See more
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Company details
- #8 of 118 best companies in Electronic cigarette store
- #5 of 47 best companies in Battery shop
- #5 of 117 best companies in Vaporiser shop
About Vape Club
Written by the company
Welcome to Vape Club. Established in 2012, we are the UK's largest online vape store offering the widest range of e-liquid and vape kits online. Discover over 5,000 e-liquids in every flavour, nicotine strength and VG/PG concentration. If you’re looking for hardware, we stock the latest and best refillable and prefilled kits, including big puff vapes. This is alongside replacement pods, coils and refills for every kit we offer.
We provide an unrivalled service to our customers, seven days a week. Place your order before 9PM on weekdays and 6PM on weekends for same-day dispatch. Spend over £20 and you’ll get free, tracked next-day UK delivery!
Our mission is to provide you with the best selection of authentic vape products at the best possible prices, with the highest level of customer service. You can reach our Customer Service team Monday through Sunday via telephone or live chat for immediate assistance, there’s also email support available too.
Contact info
27 Greenhill Crescent, Watford, Hertfordshire, WD18 8YB, Greater London, United Kingdom
- 01923479992
- info@vapeclub.co.uk
- vapeclub.co.uk
Full Range Of Vape Refills
4.9
Excellent
53k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
I always use this company this service…
I always use this company this service is always spot on. Always enveloped appropriately. Great service guys
25 August 2026
Reply from Vape Club
Hi Amanda,
Thank you for taking time out of your day to leave our Trustpilot with such a lovely review.
We're thrilled you were happy with the service you have received and look forward to you visiting again in the future!
All the best,
Matteo
Great Service. Fast and efficient service everytime
Fast and efficient service everytime. Thank you 😊
29 August 2026
Reply from Vape Club
Hi Andy,
I'm thrilled your orders have arrived in a timely fashion, we're vapers ourselves and understand all goods need to be dispatched in a timely and efficient manner.
We look forward to assisting you in the future.
Kind regards,
Matteo
Reply from Vape Club
Hi Jos,
Getting your order to you in good time is one of our top priorities, so we're really happy to read this feedback you've left us!
Thanks for your custom and for your time.
Hopefully, we'll see you again soon!
All the best,
Matteo
Reply from Vape Club
Hi Rach,
Thank you for your lovely words!
VapeClub is based on this very principle, to offer the best customer experience online - I am thrilled you are satisfied with the service you have received.
Happy vaping! And if you should require any further assistance please do get in touch.
Kind regards,
Matteo
I bought a vape for £17 for my wife
I bought a vape for £17 for my wife, and the day she got it, it didn't work without the liquid going into her mouth.
I contacted them for a refund and was told that it must have been my fault!
21 May 2026
Reply from Vape Club
Hi there Matthew,
Thank you for leaving us a review, we truly appreciate it as it helps us improve our service for all of our customers.
I am pleased we were able to speak over the phone today, and resolve this matter.
If you ever have any questions or require further assistance, please do not hesitate to reach out to our team on 01923 479 992 or connect via email/Live chat.
Kind regards,
Matteo
Reply from Vape Club
Hi there,
Thank you for an awesome review! We're so glad your order arrived in a timely fashion, we're vapers ourselves and understand all goods need to be dispatched efficiently.
We look forward to assisting you again in the future.
All the best,
Matteo
Best company!
29 August 2026
Reply from Vape Club
Hi there Feras,
Thank you for taking time out of your day to leave us a review.
We appreciate your kind words and shall strive to continue to prove our service in hopes we can continue to meet high standards!
If you ever have any questions or queries please do not hesitate to get in touch - we're here to help!
Kind regards,
Matteo
Great selection of vapes and liquids
Great selection of vapes and liquids. They always get my orders to me very quickly
29 August 2026
Reply from Vape Club
Hey Lucy,
I'm thrilled you enjoyed the service you received, thank you for your feedback!
Our lives are made easy by having awesome customers like yourself. I'm glad we could be of assistance and as always we shall strive to continue to offer the best service possible.
If we can ever be of any assistance, you know where to find us!
Many thanks,
Matteo
Fantastic won’t use any other company
Fantastic won’t use any other company, easy to use and amazing fast delivery
28 August 2026
Reply from Vape Club
Hey Kelly,
We would like to thank you for taking the time to leave such a thoughtful review of our service. This is very much appreciated as is your loyal custom!
Please do let us know if there is any way we can further assist - we're always happy to help.
Kind regards,
Matteo
A Great Service!
Very easy to order items, everything in stock and delivered on time, next day delivery.
A great service, will definitely us this company again.
29 August 2026
Reply from Vape Club
Hey There Paul,
Knowing how important it is to get what you need when you need it, we try to make sure we get our orders out to you in good time. Thanks so much for taking the time to review our services!
If you ever have any questions or queries please do not hesitate to get in touch - we're here to help!
All the best,
Rob
Always great delivery and then…
Always great delivery and then excellent customer service when needed
3 September 2026
Unprompted review
Reply from Vape Club
Hey There Liam,
We would like to thank you for taking the time to leave such a thoughtful review of our service. This is very much appreciated as is your loyal custom!
Please do let us know if there is any way we can further assist - we're always happy to help.
Kind regards,
Rob
Absolutely brilliant customer service…
Absolutely brilliant customer service from Matteo and Alex tonight! Sent an email as my cartridges hadn’t arrived and within 10 minutes a new order had been sent, amazing stuff and thank you 👍👍
3 September 2026
Unprompted review
Reply from Vape Club
Hey There Adam,
Thank you so much for your lovely comments!
It is so nice to hear from happy customers, and we really appreciate you taking the time to leave a review on our TrustPilot page. I have forwarded your feedback on to Matteo & Alex who are thrilled they could be of service.
We look forward to your next order!
Kind regards,
Rob
Reply from Vape Club
Hi There Mark,
We are very happy we got your order to you promptly; it's one of the things we think can make or break an online shopping experience, so we try our best to get this right!
Thank you so much for letting us know how we're doing, it's genuinely appreciated!
All the best,
Rob
Reply from Vape Club
Hey There Alec,
Thank you for your lovely words!
VapeClub is based on this very principle, to offer the best customer experience online - I am thrilled you are satisfied with the service you have received.
Happy vaping! And if you should require any further assistance please do get in touch.
Kind regards,
Rob
My items have Always been delivered…
My items have Always been delivered on time and in a perfect condition, well packed, if i had a issue with my items it has been dealt with in a friendly manner.
28 August 2026
Reply from Vape Club
Hi There Jane,
Thank you for taking time out of your day to leave us a review.
We appreciate your kind words and shall strive to continue to prove our service in hopes we can continue to meet high standards!
If you ever have any questions or queries please do not hesitate to get in touch - we're here to help!
Kind regards,
Rob
Fantastic product fast delivery highly…
Fantastic product fast delivery highly recommended
3 September 2026
Unprompted review
Reply from Vape Club
Hi There Amy,
Thank you for taking time out of your day to leave our Trustpilot with such a lovely review.
We're thrilled you were happy with the service you have received and look forward to you visiting again in the future!
All the best,
Rob
Easy to repeat order and next day…
Easy to repeat order and next day delivery . Brilliant service thank you .
21 May 2026
Reply from Vape Club
Hey There Sandra,
I'm thrilled your orders have arrived in a timely fashion, we're vapers ourselves and understand all goods need to be dispatched in a timely and efficient manner.
We look forward to assisting you in the future.
Kind regards,
Rob
Outstanding Customer Service
I've ordered from here for over a year now and their service is exceptional. In all this time I have had one fault y device which arrived today, quick chat to a real person through their website and they are sending a replacement out for tomorrow. blown away by their customer service that I felt a review was necessary
3 September 2026
Unprompted review
Reply from Vape Club
Hi There Ian,
Thank you for taking time out of your day to leave us a review.
We appreciate your kind words and shall strive to continue to prove our service in hopes we can continue to meet high standards!
If you ever have any questions or queries please do not hesitate to get in touch - we're here to help!
Kind regards,
Rob
My parcel split through no fault of…
My parcel split through no fault of theirs and one of the items was missing. I emailed customer service and Alex responded within half an hour and shipped a replacement without question. Highly recommended.
1 September 2026
Unprompted review
Reply from Vape Club
Hey Graham,
Thank you so much for your lovely comments!
It is so nice to hear from happy customers, and we really appreciate you taking the time to leave a review on our TrustPilot page. I have forwarded your feedback on to Alex who is thrilled he could be of service.
We look forward to your next order!
Kind regards,
Rob
Very satisfied
Very satisfied. Despite an initial delivery failure, this seller delivered over a bank holiday weekend. Great product and service.
28 August 2026
Reply from Vape Club
Hi there,
Thank you for taking time out of your day to leave our Trustpilot with such a lovely review.
We're thrilled you were happy with the service you have received and look forward to you visiting again in the future!
Stephen John
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