You place your order online and it arrives 24 hours later! I have had one incident where my delivery did not arrive and after waiting 4 days I contacted Vape Club to advise them. In no time a g... See more
Company replied
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See what reviewers are saying
5 Stars. Been using vape club for 3 years amd everything from ordering, to buying, to shipment times has been nothing short of consistent, reliable, and speedy. They have a great (free!) automatic l... See more
Company replied
I've been using Vape Club for some time now, and I've always had great customer service. Recently I had two instances of faulty vape pods that leaked, and both times customer service issued replacemen... See more
Company replied
I’ve been using Vape Club for several years and they’ve always been excellent. They have a huge choice of products at competitive prices and I’ve always had next day delivery. What really stands ou... See more
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Company details
- #8 of 118 best companies in Electronic cigarette store
- #5 of 47 best companies in Battery shop
- #5 of 117 best companies in Vaporiser shop
About Vape Club
Written by the company
Welcome to Vape Club. Established in 2012, we are the UK's largest online vape store offering the widest range of e-liquid and vape kits online. Discover over 5,000 e-liquids in every flavour, nicotine strength and VG/PG concentration. If you’re looking for hardware, we stock the latest and best refillable and prefilled kits, including big puff vapes. This is alongside replacement pods, coils and refills for every kit we offer.
We provide an unrivalled service to our customers, seven days a week. Place your order before 9PM on weekdays and 6PM on weekends for same-day dispatch. Spend over £20 and you’ll get free, tracked next-day UK delivery!
Our mission is to provide you with the best selection of authentic vape products at the best possible prices, with the highest level of customer service. You can reach our Customer Service team Monday through Sunday via telephone or live chat for immediate assistance, there’s also email support available too.
Contact info
27 Greenhill Crescent, Watford, Hertfordshire, WD18 8YB, Greater London, United Kingdom
- 01923479992
- info@vapeclub.co.uk
- vapeclub.co.uk
Full Range Of Vape Refills
4.9
Excellent
53k reviews
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This company invites their customers to review, whether positive or negative
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Excellent customer service
Excellent customer service
Really great prices
Really fast delivery
We always use this company, cannot recommend them enough
23 July 2026
Reply from Vape Club
Thank you for taking time out of your day to leave us a review.
We appreciate your kind words and shall strive to continue to prove our service in hopes we can continue to meet high standards!
If you ever have any questions or queries please do not hesitate to get in touch - we're here to help!
Kind regards,
Stephen John
Reply from Vape Club
Thank you for your lovely words!
VapeClub is based on this very principle, to offer the best customer experience online - I am thrilled you are satisfied with the service you have received.
Happy vaping! And if you should require any further assistance please do get in touch.
Kind regards,
Stephen John
Only place I’d purchase any of my…
Only place I’d purchase any of my vaping needs. I’ve been ordering from them for a couple of years now. Deliveries are always prompt, and have only had an issue with a delivery going missing once (due to royal mail) and they took care of it asap. Could not recommend vape club more. Their Customer service is excellent.
24 August 2026
Reply from Vape Club
Hi there Adam,
Thank you for taking time out of your day to leave our Trustpilot with such a lovely review.
We're thrilled you were happy with the service you have received and look forward to you visiting again in the future!
All the best,
Stephen John
Excellent service
Excellent service, good price and extremely helpful customer support thank you
25 August 2026
Reply from Vape Club
Hi there Carmen,
Thank you for taking time out of your day to leave our Trustpilot with such a lovely review.
We're thrilled you were happy with the service you have received and look forward to you visiting again in the future!
All the best,
Stephen
Simple ordering and quick delivery
25 August 2026
Reply from Vape Club
Hi there Tracy,
Thank you for taking time out of your day to leave us a review.
We appreciate your kind words and shall strive to continue to prove our service in hopes we can continue to meet high standards!
If you ever have any questions or queries please do not hesitate to get in touch - we're here to help!
Kind regards,
Stephen John
Great Service
Website is easy to navigate with a great choice of liquids. Quick delivery.
25 August 2026
Reply from Vape Club
Hi there Francis,
Hey,
Thank you for your lovely words!
VapeClub is based on this very principle, to offer the best customer experience online - I am thrilled you are satisfied with the service you have received.
Happy vaping! And if you should require any further assistance please do get in touch.
Kind regards,
Stephen John
Excellent service
Excellent range of products and good information about the products, extremely quick delivery and packaged well, multi buy offers, wouldn't buy from anywhere else now.
25 August 2026
Reply from Vape Club
Hi Lorraine,
I'm thrilled you enjoyed the service you received, thank you for your feedback!
Our lives are made easy by having awesome customers like yourself. I'm glad we could be of assistance and as always we shall strive to continue to offer the best service possible.
If we can ever be of any assistance, you know where to find us!
Many thanks,
Stephen John
Reply from Vape Club
Hey George,
We would like to thank you for taking the time to leave such a thoughtful review of our service. This is very much appreciated as is your loyal custom!
Please do let us know if there is any way we can further assist - we're always happy to help.
Kind regards,
Stephen John
Reply from Vape Club
Hi there,
We are very happy we got your order to you promptly; it's one of the things we think can make or break an online shopping experience, so we try our best to get this right!
Thank you so much for letting us know how we're doing, it's genuinely appreciated!
All the best,
Stephen John
Reply from Vape Club
Hi there,
Thank you for taking time out of your day to leave us a review.
We appreciate your kind words and shall strive to continue to prove our service in hopes we can continue to meet high standards!
If you ever have any questions or queries please do not hesitate to get in touch - we're here to help!
Kind regards,
Stephen John
Have used vape club for a while great…
Have used vape club for a while great service great delivery service
25 August 2026
Reply from Vape Club
Hi there Debbie,
Thank you for taking the time to leave a review on our page, we are thankful for the feedback!
VapeClub is set on trying to offer the best experience when online!
Kind regards,
Stephen John
Great service and always super fast delivery!!
Great website. Always have what I need and never out of stock!
25 August 2026
Reply from Vape Club
Hi there,
All of us here at Vape Club would like to thank you for this review and for being such a great customer.
If you need anything in the future please let us know and we will be happy to help!
Many thanks,
Stephen John
Great customer service
Great customer service, my order was processed and shipped extremely fast and packed with care, 5 ⭐️⭐️⭐️⭐️⭐️
25 August 2026
Reply from Vape Club
Hi there Maria,
Thank you for leaving such a wonderful review on our page.
This is exactly what we are trying to achieve to prove we can give the best experience possible.
We hope to see you again soon!
Kindest regards
Stephen John
It was easy to order and was delivered…
It was easy to order and was delivered next day as stated, great service quality
25 August 2026
Reply from Vape Club
Hi Gary,
Thank you for taking time out of your day to leave our Trustpilot with such a lovely review.
We're thrilled you were happy with the service you have received and look forward to you visiting again in the future!
All the best,
Stephen John
Reply from Vape Club
Hi Matt,
Thank you for taking time out of your day to leave us a review.
We appreciate your kind words and shall strive to continue to prove our service in hopes we can continue to meet high standards!
If you ever have any questions or queries please do not hesitate to get in touch - we're here to help!
Kind regards,
Stephen John
Quick delivery all good!
25 August 2026
Reply from Vape Club
Hey,
Thank you for your lovely words!
VapeClub is based on this very principle, to offer the best customer experience online - I am thrilled you are satisfied with the service you have received.
Happy vaping! And if you should require any further assistance please do get in touch.
Kind regards,
Stephen John
Best Vape store!
I’ve been buying from Vape Club for over 5 years. They’re super reliable, postage is so fast and the prices are reasonable. They also have a loyalty point scheme which is an added bonus. I cannot rate them enough. So good 10/10!
1 April 2026
Reply from Vape Club
Hi Ione,
I'm thrilled you enjoyed the service you received, thank you for your feedback!
Our lives are made easy by having awesome customers like yourself. I'm glad we could be of assistance and as always we shall strive to continue to offer the best service possible.
If we can ever be of any assistance, you know where to find us!
Many thanks,
Stephen John
Reply from Vape Club
Hi Andrew,
Thank you for taking time out of your day to leave us a review.
We appreciate your kind words and shall strive to continue to prove our service in hopes we can continue to meet high standards!
If you ever have any questions or queries please do not hesitate to get in touch - we're here to help!
Kind regards,
Matteo
Very good products.
Always a wide variety of products at reasonable prices. The delivery is always prompt.
24 August 2026
Reply from Vape Club
Hello Vic,
Thank you for taking time out of your day to leave us a review.
We appreciate your kind words and shall strive to continue to prove our service in hopes we can continue to meet high standards!
If you ever have any questions or queries please do not hesitate to get in touch - we're here to help!
Kind regards,
Eric
Excellent
Well packaged and delivered no issue with updated tracking. The liquid ordered is delicious and really great price.
Certainly will be using Vape Club again and recommending to others.
20 August 2026
Reply from Vape Club
Hi Mike,
We are very happy we got your order to you promptly; it's one of the things we think can make or break an online shopping experience, so we try our best to get this right!
Thank you so much for letting us know how we're doing, it's genuinely appreciated!
All the best,
Eric
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