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See what reviewers are saying

Rated 5 out of 5 stars

I have been using Vapekit for a few years and their efficiency has always been excellent. I recently encountered a problem with their ordering system not working ( due to a website changeover ) and I... See more

Rated 5 out of 5 stars

Have been using this company for years & they were really kind recently in replacing a product so I wanted to shout from the rooftops in praising them & giving them justice for the service they provid... See more

Rated 5 out of 5 stars

Excellent range of products at good prices. Delivery is always prompt. After dozens of orders over the past couple of years, I had one small issue recently where they accidentally sent out a wrong ite... See more

Rated 5 out of 5 stars

Good prices, very fast free delivery and when they sent me the wrong flavour e-liquid recently, not only did they send the correct order pronto but I had a personal message apologising profusely.... See more

Company details

  1. Vaporiser shop

Written by the company

***************************************************************************** PLEASE NOTE, WE ARE NOT VAPEKITUK.CO.UK ***************************************************************************** They are a totally different company, nothing whatsoever to do with us. Please check your confirmation email to see who you purchased from. If you purchased from them please Google 'trustpilot vapekituk'. They have a separate Trustpilot page where you can leave a review. Please, please, please don't leave a review here as we have to waste hours trying to get them removed and it is exhausting dealing with Trustpilot's automated copy-paste responses. Thank you :-)


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

121 reviews

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Replied to 50% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

A REGULAR CUSTOMER

Shopping with Vapekit is always a simple and enjoyable experience
From placing the order to excellent communication right the way through to the speedy delivery, will always continue to use this 5 star Company

10 September 2024
Unprompted review
Rated 1 out of 5 stars

Received half an order from them

Received half an order from them. One clearomiser and not a single one of the four vape liquids I ordered. No email just a half empty parcel containing half an order and a stupid note saying:

‘…sorry, but we’ve been unable to send all the products you ordered today. The missing items are listed below and these will be sent ASAP’.

Absolutely infuriating. I just cannot understand why they allowed customers to order things that they obviously didn’t have in stock and then to have the audacity to send a single clearomiser. I was like, what the hell am I going to do with that with no liquid?

Absolute tools whoever decided that this was a way to send out a customer order. Not happy at all and would advise people to order elsewhere. This has caused me a mass inconvenience and now I have to buy the vape liquid from elsewhere. No idea when or if I will receive the vape liquid from them but better to avoid and not have the stress.

7 September 2024
Unprompted review
Vapekit logo

Reply from Vapekit

Hi Amanda

Further to our phone call just now, I'm very sorry that there was a delay with sending out your full order. As I explained, we found the e liquids had short expiry dates, so held off sending these until a new batch arrived from the supplier. I'm sorry this has inconvenienced you.

As discussed, I've created an order for an alternative flavour, and these will be sent out Royal Mail Tracked 24 on Monday so you should have them on Tuesday.

Apologies this order has not gone as smoothly as we would have liked but hopefully we have now resolved everything to your satisfaction.

Best regards

Marc
Customer Support
Vapekit.co.uk

Rated 5 out of 5 stars

Fast delivery

Fast delivery
Fantastic product and amazing price. Easy to order the replacement tops as it shows you the items that go with each product. Very handy

24 July 2024
Unprompted review
Rated 5 out of 5 stars

VAPEKIT - Above & Beyond I have used Vapekit for the past few…

I have used Vapekit for the past few years for all my vaping liquids & accessories because their prices have remained competitive throughout, but more importantly they only supply genuine branded products which gives me the ‘comfort factor’ I rely on knowing what I use is the real deal compared to other suppliers I have used in the past….if you get my point!!
The order process couldn’t be simpler quickly followed by order confirmation, despatch, and in most instances next day delivery
Customer service took on a whole new meaning just recently when Royal Mail ‘lost’ my delivery and I contacted Vapekit …. They answered their order enquiry helpline almost immediately followed by a confirmation email in less than an hour informing me not to worry as they would rectify the issue accordingly. This was then followed up with a phone call from one of the owners of the company to assure me a refund or replacement goods would be issued the next …….. now you show me a company that gives that level of customer service, that promptly in this day & age …… they were superb and to say I was impressed would be an understatement…you rarely see it these days……5 stars
Incidentally the delivery turned up the following day…… one of my neighbours had taken it from our front door for safekeeping while we were away

17 June 2024
Unprompted review
Rated 2 out of 5 stars

I ordered Snoow Tobacco Elfliq but…

I ordered Snoow Tobacco Elfliq but received Elfbull Ice
I have tried the elfbull but do not like it. £10 wasted.

7 June 2024
Unprompted review
Vapekit logo

Reply from Vapekit

Hi George,

I'm very sorry to hear you received the wrong liquids in your order. I will check now to see if we have an open support ticket for you. If not I will create one and make sure the replacements are sent our by Royal Mail Tracked 24 today. Sincere apologies for the inconvenience caused.

Best regards
Marc
Customer Support
Vapekit.co.uk

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