The product supplied was of the customary high quality and the delivery was? Well I disagree with the description as express delivery. I would call it Hyper-Drive. Only Scottie on the Enterprise cou... See more
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Good variety of options on offer with a competitive price. Quick delivery and carefully packaged. The best option for me on-line for these kind of products. 5 stars business.
Vape Mountain has proved, over the years, to be a reliable and efficient on line company. My orders are delivered swiftly and securely packaged. Highly recommend them.
Love Vape Mountain! Have been using them for years now. They dispatch within 24 hours so order arrives very quickly. Competitive prices and a vast range of quality products.
Company details
- #73 of 130 best companies in Electronic cigarette store
Written by the company
Vape Mountain sells vaping and electronic cigarette products from around the world. Shop for the finest flavours at great prices with fast delivery.
Vape Mountain
Written by the company
- Free Delivery Available
- We offer free UK delivery on ALL orders over £20. This way, you can stock up on your favourite flavours from the brands you love with ease.
- Save On Bulk Purchases
- We offer money-saving deals on a wide range of refill cartridges, cartomisers and pods. This makes it easier (and cheaper!) for you to buy the refill flavours you love in bulk.
- Brands You Can Trust
- We've years of experience working with popular vaping brands, so we're confident that you'll find your preferred e-cigarette from a name you can trust.
- Product Experts
- Whether you're new to vaping or you're a seasoned vaper, our dedicated team of product experts are on hand to help. If you'd like any information about any of our products, whether that's about device compatibility, flavour profiles, or any of our bulk offers, our customer care team are here to help. You may also find our Knowledge Centre useful, where you can find a wealth of information about vape brands, e-cigarette devices, and where in the world you can vape.
Contact info
Unit 6 Union Court, Union Road, SW4 6JP, London, United Kingdom
- 020 7501 1108
- helpdesk@vapemountain.com
- vapemountain.com
4.7
Excellent
542 reviews
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I think your website is excellent and…
I think your website is excellent and the delivery of items ordered is very good.
26 March 2024
Fast efficient service
6 March 2024
Easily completed the order online
Easily completed the order online. Was notified on progress of delivery all throughout. Seamless service.
6 March 2024
Good price fast delivery
6 December 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Take your money even when not in stock
So first time I ordered they were great. This time I’m sorry to say appalling. Delay on the delivery then only half the order arrived!! I called and was told the other half of the order which was a different flavour was out of stock! I asked why I wasn’t informed and why did they take my money knowing it was out of stock to which she apologised but couldn’t answer me but assured me I would have it within a couple days. Now almost a week later still nothing ! I called again and ask to speak to a manager and was told he was in a meeting and would return my call to sort this out. Now it’s almost 2 days later and no call still. And still no sign of my order. This is not acceptable!!!
3 December 2023
Reply from Vape Mountain
Dear Ms Marra,
Thank you for taking the time to review your recent experience.
Please let me start by sincerely apologising that your latest order with us was not delivered to you as promptly as we would have hoped.
Unfortunately and as advised to you, the shipment containing your items experienced unforeseen logistic complications, ultimately delaying your order.
Once again, I am sorry that we did not manage to keep you informed promptly.
I have looked into the tracking details for your order, and I can confirm that the second part of your order was dispatched to you as soon as it arrived at our warehouse, that being on the 12th of December. According to the order tracking, I can confirm that it has now been delivered.
I do appreciate that we could have been more proactive when communicating the delay with some of the items in your order.
In any case, I am delighted that your order has now been delivered in full.
Please let me know if you need anything further and I will be happy to assist.
Kind regards,
Victor
Vape Mountain team
Very good service .prompt and efficient.
21 November 2023
Would have expected a starter pack to…
Would have expected a starter pack to have included a charger. This was 😞. Otherwise good service.
9 November 2023
Reply from Vape Mountain
Dear Susan,
Thank you very much for your feedback.
The starter packs come with the battery, the refills and a USB charger.
The USB can be charged via the USB slot in your computer or by plugging it into a USB wall plug to charge the battery.
I hope this helps, but please let e know if you need anything further.
Kind regards,
Tony
VapeMountain.com
Prompt and accurate
I have ordered twice, and both times the order was accurate and dispatched promptly. I shall be using Vape Mountain again, with confidence!
17 October 2023
Great service
12 October 2023
Wonderful the Vape mountain is very…
Wonderful the Vape mountain is very fast and I’m very happy
3 October 2023
My device stopped working after the use…
My device stopped working after the use of two pods still awaiting feedback after my complaint
26 September 2023
Reply from Vape Mountain
Dear Mr Gibbons,
Thank you for your feedback.
I am sorry that the device has stopped working and may be faulty.
My colleague contacted you the same day that you reported the issue and she has sent you the return instructions and a postage paid label.
As soon as we have received your device and tested it, we will be in touch to confirm what we can do to resolve this for you.
Thank you for your patience whilst we bring this to a successful conclusion for you.
Kind regards,
Tony
Vape Mountain
delivery …
Product is fine however found delivery slow , ordered on a Saturday even allowing for weekend didn't receive till thursday
26 September 2023
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